European Alternatives to Wati
Looking for a European alternative to Wati? Its privacy policy names Clare.AI Limited in Hong Kong as the company that processes personal data, and an external privacy representative handles requests from the EU and UK. The pricing page lists plans with per-user and per-number charges, an add-on for extra WhatsApp numbers, and Meta message charges that vary by marketing, utility and authentication category.
The European tools below connect the same Meta-approved WhatsApp channel through providers that contract in Germany, Italy, France, Austria, Spain, the Netherlands, Switzerland, Estonia and Croatia, several with flat per-number or per-seat prices and an inbox included.
How we rank these tools — 4-step process
-
1
European ownership, verified
The company is headquartered and incorporated in the EU, EEA, the UK, Switzerland or Israel, and processes customer data in Europe or Israel. A US parent company disqualifies a tool from this page regardless of where its servers are.
-
2
Category fit and hands-on review
What the tool actually does, who it suits, and where it falls short — checked against the vendor’s own documentation, changelog and pricing page rather than its marketing copy.
-
3
Compliance and pricing check
GDPR posture, hosting location and the prices quoted on this page are verified against the vendor’s public pricing before publication, and re-checked when we revisit the category.
-
4
Position on this page
Placement on this page can be paid, and that can affect which tools appear here and the order they appear in. It never buys a good review: a tool that fails the checks above is not here at any price, and payment does not change the shortcomings we write about. A vendor can ask us to correct a factual error — not to remove a criticism.
Vendors can pay for visibility on this page. It never changes what an entry says about a product, including the criticism, and we earn nothing when you click through to a vendor. Vendors can pay for more visibility, higher up on the review pages; it never affects which tools are listed. Editorial policy
14 European Alternatives to Wati
360dialog
Munich-area WhatsApp-only API provider with per-number plans
Spoki
Italian WhatsApp marketing and support suite with a free tier
Callbell
Paris inbox that gathers WhatsApp, Instagram, Messenger and Telegram
Chatarmin
Vienna WhatsApp marketing and AI service for online shops
Superchat
Berlin inbox with WhatsApp templates, newsletters and website chat
Hubtype
Spanish platform for AI agents that run on WhatsApp
Trengo
Utrecht shared inbox with a native WhatsApp Business connection
Crisp
Nantes support suite that treats WhatsApp as one inbox channel
Mitto
Zug messaging API with WhatsApp priced per delivered template
Messente
Tallinn SMS, Viber and WhatsApp sender with pay-as-you-go billing
tyntec
Munich conversations API that bundles WhatsApp, Viber and Telegram
CM.com
Breda conversational commerce platform with WhatsApp via API or platform
Infobip
Croatian CPaaS with a WhatsApp API among dozens of channels
Whapier
EU-hosted WhatsApp platform from Romania with shared inbox and flows
Key takeaways
- Wati's privacy policy names Clare.AI Limited in Hong Kong as the company that processes personal data, with an EU and UK representative appointed for data subject requests.
- Every Wati plan on the pricing page includes a fixed number of users, and the higher plans charge per month for each additional one, which makes seat count a main cost driver.
- 360dialog prices per WhatsApp number, from EUR 49 a month, and states no markup on Meta fees, so team size does not change its bill.
- Whapier, Spoki and Chatarmin sit on the Meta channel with an inbox included, and Whapier and Spoki list no per-agent fee.
- Moving a live number between providers needs a migration or coexistence plan, and chatbot flows built in Wati have to be rebuilt by hand elsewhere.
Why people leave Wati
Wati sells a WhatsApp team inbox on top of the WhatsApp Business Platform: shared conversations, broadcasts to opted-in contacts, a no-code chatbot builder and an API for developers. Its privacy policy, last updated on 10 August 2026, names Clare.AI Limited as the company that collects and processes personal data, with the compliance officer and the data protection officer both at an address in Hong Kong.
For a buyer in the EU that is a contracting party outside Europe. The same policy appoints Prighter as the representative for requests from the EU and the UK, which gives data subjects a postal route in their own region but does not move the company. Customer conversations, phone numbers and order details sit in the account of a Hong Kong entity, so a European data protection officer has an extra transfer to document.
The commercial reasons are as common as the legal one. The pricing page builds the bill from a plan, a number of included users, a charge per extra user, limits on API calls and webhooks, and Meta's per-message rates for marketing, utility and authentication templates. Teams that grow past the included seats tend to look at flat per-number or flat per-subscription tools next.
- The contract and the privacy contact are outside Europe The privacy policy identifies Clare.AI Limited in Hong Kong as the processor and controller of the data it describes. A European representative is named for access and erasure requests, yet the company itself, its data protection officer and its compliance officer are listed at one Hong Kong address. A provider established in the EU gives you a counterparty under the law of a member state and a supervisory authority in your own language.
- Extra seats cost money on every plan Each Wati plan includes a set number of users. The entry plan adds no further users, and the two higher plans list a monthly charge per extra user that rises with the tier. A support team of ten pays for ten seats plus Meta's fees. Against that, 360dialog charges per number and Whapier and Spoki list no per-agent fee, so the arithmetic changes once the team grows.
- Developer features are metered by plan The entry plan on the pricing page allows a monthly number of API calls with no webhooks, and the next plan allows more calls with limited webhooks. A team that wants to push order events into a shop system or read every inbound message has to confirm which plan unlocks that before building on it. A provider with a plain API product, such as 360dialog or tyntec, does not tie the interface to an inbox tier.
- Several products share one subscription Wati bundles WhatsApp, Instagram and TikTok messaging, calling, e-commerce tools, AI credits and an AI agent add-on that is priced separately. If your team only answers WhatsApp tickets, part of the bill pays for modules it never opens. Narrower European tools exist for exactly that case, and wider ones for teams that really do want email and live chat beside WhatsApp.
What you have to replace, not just match
A move away from Wati replaces four things, and only the first is the provider. The WhatsApp number and its approved message templates have to be registered with the new provider, which for a live number means a migration or a coexistence mode, as offered by 360dialog and described on Wati's own pages. Templates are approved by Meta per account, so plan for a short period in which marketing templates are resubmitted.
The second and third parts are the inbox and the automation. Chatbot flows, keyword replies, assignment rules and saved answers are built inside Wati and do not export as a ready-made package, so they are rebuilt in the new tool, in Trengo, Callbell, Spoki or Whapier for example. Check the contact export as well: opt-in status and tags matter more than the names, because Meta expects proof of consent for broadcasts.
The fourth part is whatever calls the Wati API. Webhook consumers, Shopify or CRM connectors and any internal dashboard that reads conversation data need new endpoints. A developer-first route through 360dialog, Messente or tyntec keeps that code in your hands and puts the inbox in a separate tool, while Chatarmin and Spoki ship shop connectors that replace the custom part with configuration.
The alternatives compared
| Position | Tool | Headquarters | Pricing | Jurisdiction |
|---|---|---|---|---|
| #1 | 360dialog | Grünwald (Munich area), Germany | Per WhatsApp number each month: Regular EUR 49, Premium EUR 99, Scale EUR 500; Meta fees come on top; Marketplace route EUR 99 per number each month | EU (Germany) |
| #2 | Spoki | San Vito dei Normanni (BR), Italy | A free tier, then paid Service, Marketing and Sales tiers on the pricing page; WhatsApp charges are billed apart at Meta rates | EU (Italy) |
| #3 | Callbell | Paris, France | Per user each month: Multiagent Chat 15, Multiagent Chat Plus 20 (USD or EUR switch on the page); Enterprise priced individually; the WhatsApp line starts at 22 a month plus usage credits | EU (France) |
| #4 | Chatarmin | Vienna, Austria | Custom plan per shop volume, no list prices; Meta conversation fees passed through with EUR 0.00 markup | EU (Austria) |
| #5 | Superchat | Berlin, Germany | Free €0; Basic €89, Professional €149, Advanced €299 per month as listed on the pricing page; Custom on request; WhatsApp conversations started by the company cost €0.04 to €0.13 | EU (Germany) |
| #6 | Hubtype | Barcelona, Spain | Not published; demo-led, quoted per use case | EU (Spain) |
| #7 | Trengo | Utrecht, Netherlands | From €19 per user per month | EU (Netherlands) |
| #8 | Crisp | Nantes, France | Free (2 operators) / Pro €25/month per workspace / Unlimited €95/month | EU (France) |
| #9 | Mitto | Zug, Switzerland | Pay-as-you-go per-message rates for SMS, WhatsApp, Viber and Voice via an online calculator (varies by country and currency); volume discounts and custom plans on request | Switzerland (adequacy decision, outside the EEA) |
| #10 | Messente | Tallinn, Estonia | Usage-based billing without a monthly fee; other plans and WhatsApp rates by region are on the pricing page | EU (Estonia) |
| #11 | tyntec | Munich, Germany | Quoted on request | EU (Germany) |
| #12 | CM.com | Breda, Netherlands | Custom pricing | EU (Netherlands) |
| #13 | Infobip | Vodnjan, Croatia | Custom pricing | EU (Croatia) |
| #14 | Whapier | Bucharest, Romania | Business Starter €49 per month (€490 per year) with 5,000 contacts and 5 team members; Business Professional €79 per month (€790 per year) with 10,000 contacts, 10 team members, flow builder, appointments and HubSpot integration; Business Unlimited €109 per month (€1,090 per year) with 100,000 contacts, unlimited team members, AI Assistant, webhooks and Salesforce integration. No per-agent fees. Prices exclude VAT. WhatsApp message fees are billed to the customer directly by Meta. | EU (Romania) |
How each alternative compares to Wati
Best for: Developers and software partners who want to build or buy the inbox separately
Against Wati, 360dialog gives up the application and keeps the pipe. It connects a number to the WhatsApp Business Platform, adds webhooks and Zapier, Make and n8n connections on the lowest plan, and leaves agents to a partner tool from its marketplace at EUR 99 per number per month. Wati puts the inbox, chatbot and campaigns in one bundle; 360dialog separates them.
The contract is with 360dialog GmbH, entered in the Munich commercial register under HRB 311490. Plans run at EUR 49, EUR 99 and EUR 500 per number per month, plus Meta fees, with no markup on those fees stated by the vendor. The site describes migrating a number without downtime and a coexistence mode, which is the feature to test when leaving Wati.
What 360dialog does better than Wati
- A price per number, so ten agents cost the same as one
- German contracting entity with a published register number
- API plans that include webhooks and automation connectors
- Number migration and coexistence documented on the site
Where 360dialog is a step down from Wati
- No agent inbox in the base plans
- Chatbot builder and broadcasts are not part of the API product
- Data location is not stated on the pages reviewed
Standout against Wati. It is the only tool here whose whole product is the number-to-Meta connection.
Best for: Small shops and service firms that send campaigns and answer customers from one tool
Spoki covers much of the same ground as Wati's marketing plans: broadcasts, abandoned-cart reminders, payment requests and automations on the official API. Its comparison table lists unlimited operators and unlimited automations on every plan, which removes the per-user charge that Wati adds beyond its included seats. A free plan answers customer requests inside the 24-hour window.
NextAI Srl publishes its VAT number and an address in Puglia, and dates the product to 2021. One caution from the review: the plan cards and the summary text on the pricing page quote different monthly prices, so confirm the figure before budgeting. The 23-times return on investment shown for marketing plans is the vendor's own number.
What Spoki does better than Wati
- Unlimited operators listed on every plan
- A free tier on the official API
- SMS, email and voice available as add-on channels
- Italian entity with VAT number on the site
Where Spoki is a step down from Wati
- Inconsistent prices on the pricing page
- Lighter developer tooling than an API-first provider
- Data location not stated
Standout against Wati. A free plan on the official API is rare among the tools that include an inbox.
Best for: Support teams that answer on WhatsApp, Instagram, Messenger and Telegram at the same desk
Callbell is closest to Wati's team inbox. WhatsApp Business, Instagram Direct, Messenger, Telegram and TikTok conversations land in one screen with assignment and mobile apps for Android and iOS. Pricing is per user: 15 for Multiagent Chat and 20 for the Plus plan, with a currency switch on the page and WhatsApp itself listed from 22 a month plus credits.
The company is Callbell S.A.S. in Paris, and its privacy statement names a data protection officer. The API and the verified-profile request sit on the Plus plan, and every extra channel account adds a monthly charge. The privacy page cites AWS compliance programmes but the pages reviewed do not name a data region.
What Callbell does better than Wati
- French S.A.S. with a named data protection officer
- Seven-day trial without a card
- Five messaging channels listed in one inbox
- Plain per-user prices on the page
Where Callbell is a step down from Wati
- API access only from the Plus plan
- Extra channel accounts are billed monthly
- Data region not named
Standout against Wati. Its widget lets a website visitor pick the messaging app they prefer.
Best for: Shopify and WooCommerce shops that want order data to drive both campaigns and support
Chatarmin is narrower than Wati and deeper in one direction: e-commerce. It connects Shopify, WooCommerce, Shopware, Magento, Klaviyo, Emarsys, Zendesk and Gorgias, runs abandoned-cart and post-purchase flows, and puts an AI chatbot and a ticketing system in the same inbox. Where Wati lists Shopify as a catalogue and cart add-on, Chatarmin builds the product around the shop.
The company is chatarmin.com GmbH, entered in the Vienna commercial register under number 555067a. Pricing is a custom plan based on shop volume with no list price, and Meta's conversation fees are passed through at EUR 0.00 markup. A shop should ask for a quote before comparing it with Wati's published plans.
What Chatarmin does better than Wati
- Order-aware campaigns and AI replies built around shop data
- Meta conversation fees passed through without markup
- Austrian entity with a published register number
Where Chatarmin is a step down from Wati
- No published list prices
- No fit for B2B or multi-channel service desks
- Fewer messaging apps than Callbell or Wati
Standout against Wati. Campaigns and support answers draw on the same order data from the shop.
Best for: Companies in DACH whose customers write on WhatsApp and who also want chat on the site
Superchat puts website chat, WhatsApp, Instagram and email into one inbox with assignment, internal notes, labels and desktop and mobile apps. Compared with Wati, the pricing is by plan and not by seat: Free at EUR 0, then Basic EUR 89, Professional EUR 149 and Advanced EUR 299 per month. Conversations that a customer starts are free for the first 1,000 a month.
SuperX GmbH in Berlin states servers in Germany and ISO 27001, and publishes its register entry (Amtsgericht Charlottenburg, HRB 218902 B). The web widget only arrives with the EUR 149 Professional plan, and conversations that your company starts cost EUR 0.04 to EUR 0.13 each, so a campaign-heavy team should model that line.
What Superchat does better than Wati
- Servers in Germany stated by the vendor
- Website chat in the same inbox as WhatsApp
- A free plan for one seat
- Free first 1,000 customer-started conversations per month
Where Superchat is a step down from Wati
- Widget starts at EUR 149 a month
- Company-started conversations are charged per message
- No self-hosting
Standout against Wati. The German-hosted inbox adds website chat without a second vendor.
Best for: Banks, insurers and airlines with a contact centre and an integration team
Hubtype is not a lighter inbox than Wati but a different kind of project. Metis Solutions, S.L. in Barcelona builds AI agents that complete tasks on WhatsApp, with a flow builder, helpdesk and analytics, and it presents itself as a Meta Business Partner. Its Botonic framework is open source under MIT, while the platform is proprietary.
It states ISO 27001 and alignment with the Spanish National Security Scheme. No prices are published, and access runs through a demo and a quote scoped to the use case, which is heavy for a small team that wants to test a WhatsApp inbox this week.
What Hubtype does better than Wati
- ISO 27001 and a public security policy
- Open-source bot framework under MIT
- Spanish entity with the address in its privacy policy
Where Hubtype is a step down from Wati
- No published pricing
- Too large a project for small teams
- Little help for website chat or email
Standout against Wati. The bot framework under the platform can be read and audited on GitHub.
Best for: SMBs that handle email, chat, WhatsApp and social messages in one queue
Trengo is the broader inbox of the two. Email, live chat, WhatsApp, Facebook Messenger, Instagram, SMS and voice land in one timeline tied to the customer, with flowbots, auto-assignment, SLA timers and AI suggested replies. Against Wati it asks you to treat WhatsApp as one channel among many, and it prices per user from EUR 19 a month.
Trengo B.V. in Utrecht dates to 2017 and presents itself as an official WhatsApp Business Solution Provider, with broadcasts, templates and interactive messages. It is aimed at SMBs, so advanced routing and workforce management are thinner than in contact-centre products, and it cannot be self-hosted.
What Trengo does better than Wati
- Dutch company processing under GDPR
- Email, chat, WhatsApp, social and voice in one inbox
- Visual flowbots and SLA timers for small teams
Where Trengo is a step down from Wati
- Priced per user, which adds up for larger teams
- Lighter analytics than dedicated platforms
- Not open source or self-hostable
Standout against Wati. WhatsApp, email and voice share one customer timeline.
Best for: Startups that want live chat, chatbot and knowledge base with WhatsApp beside them
Crisp treats WhatsApp as a channel inside a general support suite: live chat on the website, a shared inbox, chatbot, knowledge base and CRM, with Messenger, Instagram, Telegram and Line next to it. For a team that mainly answers website visitors, that is a different shape from Wati, whose centre is the WhatsApp number and its campaigns.
Founded in 2015 in Nantes, Crisp lists a free tier and plans from EUR 25 a month. The review could not confirm which plan includes the WhatsApp channel, and the prices on its pricing page are shown in US dollars, so check the plan before assuming that WhatsApp is part of an entry tier.
What Crisp does better than Wati
- Website chat, knowledge base and CRM in the same suite
- A free tier for small teams
- French company with EU processing
Where Crisp is a step down from Wati
- WhatsApp is not the product's centre
- Chatbot and knowledge base need the Pro plan
- No self-hosting
Standout against Wati. One suite covers the website widget, the knowledge base and the WhatsApp inbox.
Best for: Developers who want to see per-message rates before they create an account
Mitto sells messages, not seats. SMS, WhatsApp Business, RCS, Viber, Telegram and voice sit behind one API, and its pricing page has a calculator that shows the per-message rate for a chosen country and currency without a login. Against Wati's plan tiers, that makes a pay-per-message budget easy to model.
Mitto AG operates from Zug and has done so since 2013. Switzerland has an EU adequacy decision, but it is outside the EU and the EEA, which matters for buyers with strict EU-only rules. Volume pricing and RCS still go through sales, and the contact-centre and chatbot layer is thinner than at Infobip.
What Mitto does better than Wati
- Per-country rates visible without an account
- One API for SMS, WhatsApp, Viber and voice
- ISO 27001 stated on the site
Where Mitto is a step down from Wati
- Swiss entity, outside the EU and EEA
- No agent inbox comparable to Wati's
- Volume plans need a sales conversation
Standout against Wati. Its rate calculator prices a WhatsApp template by destination country in public.
Best for: Fintech and logistics teams that already send SMS and want WhatsApp from the same supplier
Messente works from the opposite end to Wati. SMS notifications and one-time passwords came first, and WhatsApp joined Viber and RCS as extra channels on a pay-as-you-go account with no monthly fee. A message that cannot reach a recipient on WhatsApp can fall back to SMS from the same integration, which a WhatsApp-only inbox does not do.
The terms name Messente Communications OÜ at Sõle 14 in Tallinn. There is no agent workspace on the pages reviewed, so replies go to your own system or to an inbox tool such as Trengo. Rates depend on the destination region, and larger volumes need a quote.
What Messente does better than Wati
- No monthly fee on the pay-as-you-go plan
- Separate OTP and number lookup products
- SMS fallback from the same account
Where Messente is a step down from Wati
- No team inbox for agents
- WhatsApp is secondary to SMS in the product
- Data location not stated
Standout against Wati. Number lookup checks a phone number before the first message is sent.
Best for: Mid-size and large companies that want one contract for WhatsApp, Viber, Telegram and SMS
tyntec offers one Conversations API for WhatsApp Business, Viber, Telegram, SMS and Line, with an Inbox product for agents that has quick replies, separate inboxes per channel and contact management. Against Wati, the buyer gets a supplier with a mobile-operator background and a developer-facing product, but not a self-serve onboarding.
The imprint names tyntec GmbH at Brienner Straße in Munich, registered under HRB 182528. There is no price list on the pages reviewed, so every quote goes through sales, and a case study with HUGO BOSS is the reference shown. Half the site speaks to mobile operators, which can confuse a small buyer.
What tyntec does better than Wati
- One API for five messaging channels
- German GmbH with a register number in the imprint
- Verification and 2FA in the same account
Where tyntec is a step down from Wati
- No public prices
- Longer buying path than a self-serve inbox
- Data location not stated
Standout against Wati. A supplier with operator products sells the same conversations API to enterprises.
Best for: Enterprises with conversational commerce needs and a sales process to match
CM.com is a platform and not an inbox. Its WhatsApp Business connection sits next to SMS, RCS, voice, a no-code chatbot builder, a customer data platform and payments inside the conversation. Against Wati that is far more surface, with custom pricing and an enterprise sales cycle in front of it.
Founded in 1999 as ClubMessage, the company is based in Breda and listed on Euronext Amsterdam. It describes itself as an official WhatsApp Business Solution Provider. A team that only needs a shared WhatsApp inbox pays for scope it will not use, while a retailer that wants to take a payment in the chat finds it there.
What CM.com does better than Wati
- Payments and ticketing inside the chat
- Chatbots, voice and RCS in the same platform
- Dutch company listed on Euronext Amsterdam
Where CM.com is a step down from Wati
- Custom pricing with no self-serve entry
- Heavy for single-channel inbox use
- Enterprise sales cycle before a first test
Standout against Wati. A customer can pay inside the WhatsApp thread without leaving it.
Best for: Enterprises that want global operator reach and an agent workspace from one supplier
Infobip is the largest platform on this page and the least like Wati. WhatsApp sits beside SMS, RCS, Viber, voice and email, with Moments for journeys, Conversations as an agent workspace, Answers for chatbots and a CDP. The vendor cites more than 800 direct operator connections and ISO 27001.
The company was founded in 2006 and is headquartered in Vodnjan, Croatia. Pricing is custom, and the product breadth means a longer implementation than a WhatsApp-only tool. For a single-number team it is more platform than the job needs; for a company that sends SMS, WhatsApp and voice across many countries it replaces several vendors.
What Infobip does better than Wati
- Direct operator connections in many countries
- A contact-centre workspace and chatbot builder in one platform
- Croatian entity inside the EU
Where Infobip is a step down from Wati
- Custom pricing and longer onboarding
- Complex API surface, according to developer feedback on the tool page
- Overbuilt for a single shared inbox
Standout against Wati. Its operator network lets one account carry SMS, WhatsApp and voice in the same country.
Best for: Teams that run customer support on a single WhatsApp number and want fixed monthly costs
Whapier is closest to a European answer to Wati's WhatsApp inbox. It runs only on Meta's Cloud API and offers a shared inbox with assignment, auto-distribution, saved replies, snooze, transfer with a note and private notes, plus campaigns, keyword replies and a flow builder. Plans cost EUR 49, EUR 79 and EUR 109 per month with no per-agent fees, and Meta's fees are billed to the customer directly by Meta.
The operator is ADDO VISION SOLUTIONS SRL in Bucharest, with a published trade register number and VAT number. The vendor says its platform data is hosted in the EU, and the terms include a data processing agreement. It is WhatsApp only, so email and live chat need another tool, and the flow builder, AI assistant and API depend on the plan.
What Whapier does better than Wati
- No per-agent fees on any plan
- EU hosting and a data processing agreement in the terms
- Euro prices published on the plan page
- Trade register and VAT numbers shown for the operator
Where Whapier is a step down from Wati
- No Instagram, TikTok, email or live chat
- Flow builder and API features limited by plan
- Smaller feature set than Wati's marketing and AI plans
Standout against Wati. A flat euro price covers the whole team, including unlimited members on the top plan.
What actually breaks when you switch
The part that takes longest is not the data but the approvals.
Message templates belong to a WhatsApp Business account, and a new provider means a new account or a migrated one, so each marketing template may need to be approved again by Meta. Keep a list of the templates that produce revenue and resubmit them first. Broadcast opt-in records are the other hard dependency, since Meta expects proof of consent and a CSV of phone numbers without that evidence is a liability.
The inbox history, the chatbot flows and the integrations are the second layer. Conversation exports from a team inbox are usually a flat file, not a restore point, so agents lose the thread view for old customers.
Flows are rebuilt by hand, API clients need new base URLs and tokens, and a contract on an annual plan, which the Wati pricing page encourages with a discount, needs its end date checked before you cancel. Run the old and the new tool in parallel for two weeks.
Is Wati subject to US law?
On the pages read for this review, the contracting entity is Clare.AI Limited in Hong Kong, not a US company. That is why this page speaks of a non-European provider and does not claim a US parent. The privacy policy lists third-party sign-in and storage services that include Google, Facebook, Apple and Shopify, which are US companies, so some data still passes through US-owned services.
The terms page did not load without a browser session, so the governing law of the contract is not stated here. Ask Wati for its data processing agreement and its list of sub-processors before you rely on either answer, and compare it with the agreement a provider such as Whapier or Callbell publishes.
Can I keep my WhatsApp number when I leave Wati?
Meta ties a number to a business account, and a provider can move it to another account. 360dialog describes moving a number from another provider with no downtime and a coexistence mode that keeps the phone app and the API active together. Ask the new provider to walk through the exact steps for a Wati-registered number before you cancel anything.
Message history does not move with the number. Export what you need from the Wati inbox first, keep the opt-in records, and expect to re-submit templates that are tied to the old account. Plan the cut-over for a quiet day and keep the old plan running until the first campaign has gone out from the new one.
Which one to pick
Pick by what the team does with WhatsApp. A developer team that wants to own the interface should compare 360dialog, Messente and tyntec, and should add an inbox from a partner tool. A support team with one number should look at Whapier, Spoki or Callbell. A shop that sells through Shopify and sends campaigns after checkout should read the Chatarmin and Spoki pages first, because both are built around that flow.
If WhatsApp is only one of several channels, Trengo, Superchat and Crisp put it in a broader inbox, and Infobip, CM.com and Hubtype suit enterprises with a contact centre or a regulated product. Wati stays stronger where a team wants Instagram and TikTok messaging, WhatsApp calling and a large ready-made chatbot and AI feature set under one subscription, and none of the European tools on this page copies all of that.
Frequently Asked Questions
It depends on the criterion. For a bare API contracted in Germany, 360dialog charges per number rather than per agent. For an inbox plus campaigns with a free entry tier, Spoki from Italy. For several messaging apps in one inbox, Callbell from Paris. Whapier from Romania offers a WhatsApp-only inbox with a flat euro subscription and no per-agent fees.
No. Every tool on this page connects to Meta's WhatsApp Business Platform, so messages pass through Meta's systems whichever provider you pick. What changes is the company you sign with, the sub-processors listed for the inbox and the law that governs the contract. Whapier states this openly in its privacy policy.
360dialog bills per number, Whapier bills a flat subscription without per-agent fees, and Spoki lists unlimited operators on every plan. Callbell and Trengo are priced per user, from 15 and from EUR 19 a month respectively. Chatarmin, Hubtype and CM.com quote custom prices, so the seat question is part of the quote.
Wati lists Instagram and TikTok messaging on its pricing page. Callbell names Instagram Direct, Messenger, Telegram and TikTok in one inbox, Superchat covers Instagram, website chat and email, and Trengo covers social channels and voice. Whapier and 360dialog are WhatsApp-only, which is a gap if your team answers on several apps.
Not automatically. Meta's message fees apply with every provider and are billed on top, directly by Meta in Whapier's case. The provider fee can be lower or higher: EUR 49 per number at 360dialog, a free tier at Spoki, 15 per agent at Callbell. Compare the total for your team size and message volume rather than the entry price.
Related comparisons
About the author
Explore More European Alternatives
Discover privacy-focused European alternatives to other popular US tech services.