Whapier
EU-hosted WhatsApp Business platform from Romania with a shared inbox, campaigns and flow builder
Quick Overview
| Company | ADDO VISION SOLUTIONS SRL |
|---|---|
| Category | Customer Support |
| Headquarters | Bucharest, Romania |
| EU Presence | EU (Romania) |
| Data Location | Hosted in the EU (per the vendor's privacy policy); messages transit Meta Platforms Ireland |
| Open Source | No |
| Pricing | Business Starter €49 per month (€490 per year) with 5,000 contacts and 5 team members; Business Professional €79 per month (€790 per year) with 10,000 contacts, 10 team members, flow builder, appointments and HubSpot integration; Business Unlimited €109 per month (€1,090 per year) with 100,000 contacts, unlimited team members, AI Assistant, webhooks and Salesforce integration. No per-agent fees. Prices exclude VAT. WhatsApp message fees are billed to the customer directly by Meta. |
| Free Option | 7-day free trial, no credit card |
| Replaces | Wati, Respond.io, Twilio WhatsApp |
Detailed Review
Whapier is a WhatsApp Business platform operated by ADDO VISION SOLUTIONS SRL of Bucharest (Trade Register J40/10973/2013, VAT RO32203240). It is built only on Meta's official WhatsApp Business Platform (Cloud API) and puts a shared team inbox, campaigns on approved templates, keyword replies, a visual flow builder, contacts and segments around a single WhatsApp number.
For support work the inbox is the core: conversations are split into mine, unassigned and waiting views, with assignment, auto-distribution, saved replies, snooze, transfer with a note, private notes and roles. Integrations with HubSpot, Salesforce, Shopify and WooCommerce, plus a REST API and webhooks, connect it to the rest of a stack. The vendor says its own platform data is hosted and processed in the EU.
The scope is narrow. This is a WhatsApp-only tool, so it does not replace an omnichannel helpdesk such as Zammad or Crisp when customers also write by mail or chat. Message fees are paid to Meta on top of the subscription, and every message passes Meta's systems in Ireland, which the vendor states openly in its privacy policy.
What Whapier does well
- Flat euro subscription with no per-agent fees
- Shared inbox with assignment, notes, snooze and saved replies
- Official Meta Cloud API, so numbers are not at risk from unofficial gateways
- Operator in Bucharest with published trade register and VAT numbers
- EU hosting and a data processing agreement in the terms
Where Whapier falls short
- WhatsApp only, no email, live chat or other channels
- Meta message fees are billed separately
- Messages necessarily transit Meta's systems
- Flow builder, AI assistant and API features depend on the plan
Standout feature. A WhatsApp-only support inbox with flat euro pricing, run by a Romanian company on Meta's official API.
Pros and Cons
Pros
- Flat euro subscription with no per-agent fees
- Shared inbox with assignment, notes, snooze and saved replies
- Official Meta Cloud API, so numbers are not at risk from unofficial gateways
- Operator in Bucharest with published trade register and VAT numbers
- EU hosting and a data processing agreement in the terms
Cons
- WhatsApp only, no email, live chat or other channels
- Meta message fees are billed separately
- Messages necessarily transit Meta's systems
- Flow builder, AI assistant and API features depend on the plan
Alternatives to Whapier
Frequently Asked Questions
What is Whapier?
Whapier is a WhatsApp Business platform operated by ADDO VISION SOLUTIONS SRL of Bucharest (Trade Register J40/10973/2013, VAT RO32203240). It is built only on Meta's official WhatsApp Business Platform (Cloud API) and puts a shared team inbox, campaigns on approved templates, keyword replies, a visual flow builder, contacts and segments around a single WhatsApp number.
Where is Whapier based?
Whapier operates from Bucharest, Romania, which places it under EU (Romania).
What does Whapier cost?
Business Starter €49 per month (€490 per year) with 5,000 contacts and 5 team members; Business Professional €79 per month (€790 per year) with 10,000 contacts, 10 team members, flow builder, appointments and HubSpot integration; Business Unlimited €109 per month (€1,090 per year) with 100,000 contacts, unlimited team members, AI Assistant, webhooks and Salesforce integration. No per-agent fees. Prices exclude VAT. WhatsApp message fees are billed to the customer directly by Meta.. 7-day free trial, no credit card.
Who is Whapier best for?
Teams that run customer support on WhatsApp. A WhatsApp-only support inbox with flat euro pricing, run by a Romanian company on Meta's official API.
What are the drawbacks of Whapier?
WhatsApp only, no email, live chat or other channels. Meta message fees are billed separately. Messages necessarily transit Meta's systems. Flow builder, AI assistant and API features depend on the plan.
Is Whapier a good alternative to Wati?
Whapier is built as a European alternative to Wati: EU-hosted WhatsApp Business platform from Romania with a shared inbox, campaigns and flow builder. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does Whapier compare to other Customer Support tools?
Whapier is one of several European Customer Support tools we cover. It is most often compared with Wati, Respond.io, Twilio WhatsApp.