Superchat
Berlin messaging platform with a web chat widget, WhatsApp Business and a shared inbox, run on servers in Germany
Quick Overview
| Company | SuperX GmbH |
|---|---|
| Category | Live Chat Software |
| Headquarters | Berlin, Germany |
| Founded | 2020 |
| EU Presence | Yes - Germany (EU) |
| Data Location | Servers in Germany (as stated on the vendor's website) |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | Not stated on the vendor's pages; hosted service |
| Main Features | Web chat widget, unified inbox, WhatsApp Business, Instagram, Facebook Messenger, Telegram, email, SMS, AI agents, automations, WhatsApp newsletters, review management, mobile and desktop apps |
| Pricing | Free €0; Basic €89, Professional €149, Advanced €299 per month as listed on the pricing page; Custom on request; WhatsApp conversations started by the company cost €0.04 to €0.13 |
| Best For | Companies whose customers mostly message on WhatsApp and who want website chat in the same inbox |
| Replaces | Tawk.to, Intercom |
Detailed Review
Superchat started in 2020 as a way to run WhatsApp conversations from a shared inbox and later added the other channels. Website live chat is delivered through a web widget that can show chat next to WhatsApp, Instagram and email, so a visitor chooses the channel they prefer.
The contracting party is SuperX GmbH in Berlin. The vendor states that its servers are in Germany, that it is GDPR compliant and ISO 27001 certified, and that it does not train on customer data.
Chat Widget Beside Other Channels
The web widget combines live chat, WhatsApp, Instagram and email in one overview, and you decide which channels the widget shows. Colour, logo, position and text are configurable without code, and the setup is a copy-and-paste snippet.
Behind it, every conversation lands in the same inbox with assignment, internal notes, labels and a mobile and desktop app, so the agent answering does not care which channel a message came from.
Plans and the Widget Threshold
The Free plan has one WhatsApp number, one employee seat and 30 active contacts. The web widget is listed starting with the Professional plan at €149 a month, which also adds one AI agent and automations. Basic at €89 a month gives unlimited contacts and conversations without the widget.
WhatsApp conversations that the customer starts are free for the first 1,000 per month; conversations that your company starts are charged at €0.04 to €0.13 each.
Data and Certification
Superchat states servers in Germany and an ISO 27001 certificate, and the trust center and security documents are listed on the Custom plan. The company publishes an imprint with its register entry in Berlin (Amtsgericht Charlottenburg, HRB 218902 B).
Limitations to Consider
Website chat is one channel among several, and the web widget only appears from the Professional plan at €149 a month, which is far above a free chat widget. The product is built around WhatsApp, which runs through Meta's messaging platform, so a business that only wants website chat will pay for channels it does not use. There is no self-hosting. For a lighter widget-first tool, Crisp or Smartsupp fit better.
Who Should Use Superchat
Small and mid-sized businesses in DACH and beyond whose customers already message on WhatsApp and who want website chat, WhatsApp and email answered from one German-hosted inbox.
Pros and Cons
Pros
- Website chat, WhatsApp, Instagram and email in one inbox
- Servers in Germany and ISO 27001 stated by the vendor
- Contact-started WhatsApp conversations are free for the first 1,000 a month
- Free plan available for one seat
- Mobile and desktop apps for agents
Cons
- Web widget starts at the €149 Professional plan
- Priced as a messaging platform, not a chat widget
- Company-started WhatsApp conversations are charged per message
- No self-hosting option stated
Alternatives to Superchat
Other European live chat software worth comparing before you decide:
Crisp
France · Chat widget, shared inbox and CRM from a Nantes company
Userlike
Germany · German website and WhatsApp messaging with AI agents, now Lime Connect
Smartsupp
Czechia · Live chat with chatbots and lead capture for online shops
LiveAgent
Slovakia · Help desk where live chat, tickets and calls share one queue
See all European live chat software or compare them directly against Tawk.to on our alternatives page.
Frequently Asked Questions
Yes. Its web widget combines live chat with WhatsApp, Instagram and email, but the pricing page lists it from the Professional plan at €149 a month, not on Free or Basic.
The vendor states servers in Germany, GDPR compliance and an ISO 27001 certificate on its website. The contracting entity is SuperX GmbH in Berlin.
According to the pricing page, conversations started by the contact are free for the first 1,000 per month, while conversations started by the company cost €0.04 to €0.13 each.