European Alternatives to Intercom & Zendesk - Customer Support (2026) | European Purpose

European Customer Support Alternatives

Looking for a GDPR-compliant alternative to Intercom or Zendesk? European customer support platforms offer live chat, helpdesk, and ticketing with EU data residency.

7 European Customer Support

Tidio

Live chat and chatbots

9.0
Poland From free
Live chatAI chatbotsEmail marketing
Learn more Visit website

LiveChat

Customer service platform

8.8
Poland From $20/mo
Live chatTicketingAnalytics
Learn more Visit website

Crisp

Customer messaging platform

8.6
France From free
Live chatChatbotsKnowledge base
Learn more Visit website

Freshdesk

Helpdesk software

8.5
EU datacenter From free
TicketingKnowledge baseAutomation
Learn more Visit website

Userlike

German live chat software

8.3
Germany From free
Live chatChatbotsWhatsApp
Learn more Visit website

Chatwoot

Open-source customer engagement

8.1
Open Source Free (self-host)
Multi-channelSelf-hostingOpen source
Learn more Visit website

Zammad

Open-source helpdesk

8.0
Germany Free (self-host)
TicketingSelf-hostingMulti-channel
Learn more Visit website

How We Choose European Customer Support

  • EU data hosting
  • Live chat
  • Ticketing system
  • Self-hosting option
  • GDPR compliance

Frequently Asked Questions

European platforms like Crisp and Userlike store all customer conversations in the EU, ensuring GDPR compliance. This matters when handling personal data in support interactions.

Yes, Chatwoot and Zammad are open-source and can be self-hosted on your own European servers for complete data control.

Yes, Crisp, Tidio, and Userlike all offer AI-powered chatbots comparable to Intercom's, with the data staying in Europe.