Crisp vs Trengo
Crisp (Nantes) is a messaging suite with live chat, chatbot and knowledge base, priced per workspace with a free plan. Trengo (Utrecht) is a shared inbox that gathers WhatsApp, email, social and chat into one thread, priced per user. Crisp is the cheaper start; Trengo is built more around WhatsApp and team handling of messages.
Choose Crisp if
you want live chat on your website with a free plan for two operators, a knowledge base and a chatbot, and a price per workspace rather than per agent.
Read the Crisp reviewChoose Trengo if
you answer customers mostly in WhatsApp, email and social messages, want them in one inbox with assignment and internal notes, and can pay per user.
Read the Trengo reviewCrisp and Trengo side by side
| Crisp | Trengo | |
|---|---|---|
| Company | Crisp | Trengo B.V. |
| Headquarters | Nantes, France | Utrecht, Netherlands |
| Founded | 2015 | Not stated in our data |
| Jurisdiction | EU (France) | EU (Netherlands) |
| Where the data sits | EU | EU (Netherlands) |
| Pricing | Free (2 operators) / Pro €25/month per workspace / Unlimited €95/month | From €19 per user per month |
| Entry-level list price (vendor site, checked 13 November 2026) | Free (2 operators), Pro €25 per month per workspace (4 operators), Unlimited €95 per month per workspace (per the site's Crisp page; not re-checked on the vendor's page today) | From €19 per user per month; Essentials about €99 per month for 5 users; 14-day free trial (per the site's Trengo page; confirm current rates with the vendor) |
| Free tier or trial | Free tier | Free trial |
| Certifications and checks | GDPR | GDPR |
| Source code | Closed source | Closed source |
| Usually replaces | Intercom, Zendesk Chat | Zendesk, Intercom, Front |
| Position in our Customer Support guide | #2 of 11 | #5 of 11 |
Both are listed in our European Customer Support guide. The table is built from the same directory data as those entries, except the list price, which is quoted from each vendor's own pricing page (see Sources below); how we check it is described in the editorial process.
Where Crisp and Trengo differ
Across the five points below, Crisp has the edge on 3 points, Trengo on 1 point and one is a tie. A count like that is a summary, not a verdict: the point that matters to you may be the one the other product wins.
Pricing model
Crisp charges per workspace: a free plan with two operators, Pro at €25 a month with four operators, and Unlimited at €95 with unlimited operators. Trengo charges per user, from €19 a month, with an Essentials plan around €99 a month for five users on our page. For a growing team, Crisp's workspace price rises more slowly.
Edge: Crisp
Channel focus
Trengo's main strength is its inbox: email, WhatsApp, Facebook Messenger, Instagram, live chat, SMS and voice meet in one customer timeline, and it is an official WhatsApp Business Solution Provider. Crisp also lists a shared inbox, but its centre is the website chat widget. Trengo is the stronger choice if the customer talks to you in WhatsApp.
Edge: Trengo
Free access
Crisp has a permanent free plan: live chat for two operators with 30 days of conversation history. Trengo has no free plan on our records; it offers a 14-day trial with all features. A small shop testing chat can stay on Crisp for months at no cost, while Trengo asks for a paid plan after two weeks.
Edge: Crisp
Knowledge base and bots
Crisp bundles a chatbot, a knowledge base and automation from the Pro plan, plus MagicBrowse and video calls on Unlimited. Trengo lists chatbots and notes that its flowbot builder is fine for basic cases but may need API-level work for complex automation. Crisp has the wider self-service toolset.
Edge: Crisp
Ticketing depth
Neither is a full help desk. Trengo's page says it lacks some advanced ticketing and workflow features of enterprise tools like Zendesk and that reporting is adequate rather than deep. Crisp pitches itself as a messaging and support suite for startups and SMBs, with CRM integrations rather than its own heavy ticketing. Both have limits at high volume.
No clear winner on this point.
When neither Crisp nor Trengo fits
If neither fits: Userlike (Germany) focuses on chat and messaging, Smartsupp (Czech Republic) on live chat for web shops, and Zammad is an open-source help desk, all on the site.
Crisp vs Trengo: questions
Crisp starts at no cost for two operators and €25 a month per workspace for Pro. Trengo starts at €19 per user per month. For a team of five or more, Crisp's workspace price is usually the lower of the two.
Trengo. It is an official WhatsApp Business Solution Provider with access to the WhatsApp Business API and templates. Crisp lists messaging channels but its page centres on live chat on the website.
Yes. Crisp is based in Nantes, France, and Trengo B.V. in Utrecht, Netherlands. Crisp says it processes customer data within the European Union, and Trengo describes itself as GDPR compliant.
Crisp has a free plan for two operators. Trengo gives a 14-day trial with access to all features.
Sources
Facts, prices and plan details on this page were checked on the vendors' own websites on . Prices and plans change; the vendor's current page is authoritative.
- Crisp pricing page: Plan prices, free plan, operators (checked 13 November 2026)
- Crisp website: Product scope, Nantes headquarters (checked 13 November 2026)
- Trengo website: Omnichannel inbox, WhatsApp, Utrecht headquarters (checked 13 November 2026)
- Trengo pricing page: Per-user plans and trial (checked 13 November 2026)