European Live Chat Software

#1 Crisp

Nantes, France Founded 2015 Free tier / From €25/month Demo on request

Best for: Startups and SMBs needing customer messaging

• Operating company. Crisp
• Jurisdiction. EU (France)
• Source code. Closed source
• Replaces. Intercom, Zendesk Chat

Crisp is the tool in this list that most resembles a free chat widget grown up.

The company, founded in 2015 by Baptiste Jamin and Valerian Saliou and based in Nantes, sells a widget, a shared inbox, a chatbot builder, a knowledge base and a small contact database as one product. The free Basic plan gives two operators 30 days of conversation history, and the first paid step, Pro at €25 a month per workspace, brings four operators together with the chatbot and knowledge base.

Where Crisp differs from the seat-priced field is in how it charges. A workspace on the Unlimited plan at €95 a month covers every operator you add, and the top tier includes video calls and screen sharing from the widget plus MagicBrowse, which lets an agent view a visitor's screen with permission. Reporting is thinner than Userlike's and there is no self-hosted edition, so a regulated buyer should read the data processing agreement rather than the marketing page.

Standout feature. Crisp prices by workspace rather than by seat and still puts video calls and MagicBrowse screen viewing inside the chat window.

#2 Userlike

Cologne, Germany Founded 2011 Free tier / From €90/month Demo on request

Best for: German companies needing GDPR compliance

• Operating company. Userlike
• Jurisdiction. EU (Germany)
• Source code. Closed source
• Replaces. Intercom, Zendesk

Userlike is the German option for companies that have to defend their chat tool to an auditor. The platform from Cologne, launched in 2011 and now sold under the Lime Connect brand, states that processing runs in German data centres and that it holds ISO 27001. The controls around that statement are practical ones: IP restrictions, audit logging, redaction of sensitive text in conversations, SAML single sign-on and automatic deletion schedules.

Website chat shares an inbox with WhatsApp, Messenger, Telegram, SMS and email, and AI agents and a Copilot for human agents sit on the higher plans. A free tier gives one widget and one operator seat with the full messaging feature set, but the Team plan starts at about €90 a month and the full AI capabilities need Corporate or Flex. For a small shop outside German-speaking markets that is a steep price for features it will never audit.

Standout feature. Userlike pairs German hosting and ISO 27001 with conversation redaction and audit logs, the controls a regulated buyer is asked to show.

#3 Smartsupp

Brno, Czech Republic Free / Solo $17, Plus $25, Expert $83 per month billed annually ($24, $35, $117 monthly); Ultimate from $280/month Demo on request

Best for: Online shops that want live chat and an AI agent trained on their product catalogue

• Operating company. Smartsupp.com, s.r.o.
• Jurisdiction. EU (Czech Republic)
• Where the data sits. Germany, on Amazon Web Services (AI features use OpenAI Ireland, where data may leave the EU)
• Source code. Closed source
• Replaces. Intercom, tawk.to, Zendesk Chat

Smartsupp is a live chat product for online shops, run by Smartsupp.com, s.r.o. in Brno, Czech Republic. It lists tawk.to, Intercom and Zendesk Chat among the tools it replaces, and its AI agent, Mira, can be trained on up to 30,000 products so that answers about stock and sizes come from the shop's own catalogue. Chatbot and automation workflows sit beside the live chat, and a mobile SDK is part of the card.

Pricing is among the most open in the list: a free tier and a 14-day trial, then $17 (Solo), $25 (Plus) and $83 (Expert) a month on annual billing, or $24, $35 and $117 monthly, with Ultimate from $280. The compliance picture needs reading in two layers. The contract is Czech and, according to its DPA, data is stored in Germany on Amazon Web Services, while its AI features use OpenAI Ireland, where data may leave the EU.

Standout feature. Smartsupp is the only tool here whose AI agent is trained on a shop catalogue of up to 30,000 products.

#4 LiveAgent

Slovakia From $15/agent/month, billed annually Demo on request

Best for: Support teams that want tickets, live chat and a call centre in one queue

• Operating company. Quality Unit, s. r. o.
• Jurisdiction. EU (Slovakia)
• Source code. Closed source
• Replaces. Drift, Intercom, Zendesk

LiveAgent is a helpdesk first and a chat tool second, built by Quality Unit, s. r. o., a Slovak company that is the single EU entity behind both the product and the contract. Ticketing, live chat and a call centre share one queue. Published per-agent prices are $15 for Small Business, $29 for Medium, $49 for Large and $69 for Enterprise, billed annually, and a 30-day trial needs no card.

Every tier includes proactive, behaviour-triggered chat invitations, an AI Answer Assistant that drafts replies from past tickets and a self-learning knowledge base fed by resolved tickets. A 24/7 AI support agent hands off to a human when it is unsure. The limits are a lack of any permanent free tier, a flow builder that is simpler than bot-first products, and per-agent prices that climb as the team grows.

Standout feature. LiveAgent runs ticketing, live chat and a call centre through the same queue, with proactive chat invitations included on every tier.

#5 Trengo

Utrecht, Netherlands From €19/user/month Demo on request

Best for: SMBs needing unified customer communication

• Operating company. Trengo B.V.
• Jurisdiction. EU (Netherlands)
• Source code. Closed source

Trengo is a Dutch shared inbox, founded in 2017 and based at Stadsplateau 30 in Utrecht, where website chat is one channel among many. Email, WhatsApp, Facebook Messenger, Instagram, SMS, voice and live chat feed a single timeline per customer, with assignment, internal notes, @mentions and tagging. The company says it is an official WhatsApp Business Solution Provider, with template messages, broadcasts and interactive buttons.

Automation comes from a visual flowbot builder and from AI-suggested replies and conversation summaries. Pricing starts at €19 per user a month, with an Essentials plan listed at roughly €99 for five users, and a 14-day trial opens every feature. The trade-offs are an SMB focus, lighter routing and analytics than enterprise platforms, and plan or conversation-cap changes that users have reported, so confirm current terms before signing.

Standout feature. Trengo joins email, WhatsApp, social, voice and web chat in one customer timeline, as an official WhatsApp Business Solution Provider.

#6 Tiledesk

Galatina (Lecce), Italy From €124/month billed annually (€149/month billed monthly) Demo on request

Best for: Technical teams that want an open-source chat and chatbot stack on infrastructure they control

• Operating company. Tiledesk S.r.l.
• Jurisdiction. EU (Italy)
• Source code. Open source
• Replaces. Drift, Intercom, Chatfuel

Tiledesk is the open-source choice in this list for chat and chatbots, built by Tiledesk S.r.l., an Italian company registered in Galatina in the province of Lecce. Its Design Studio is a visual flow builder for AI agents with explicit lead qualification and routing, and one flow can be deployed to web, WhatsApp, Messenger, SMS, email and voice. The platform can be self-hosted or run in a private cloud, and a white-label option exists for agencies.

The price is aimed at companies. Pro is €149 a month (€124 billed annually) for three users, 20 AI agents, 5 million AI tokens and 3,000 conversations a month, Business is €499 (€416 annually) for five users and 50 AI agents, and Enterprise is quoted. There is no permanent free commercial tier, although qualifying open-source projects can apply for free access. Self-hosting needs people who can run infrastructure, and setup is steeper than a plug-in widget.

Standout feature. Tiledesk is the only chat and chatbot platform here that you can run on your own infrastructure as open-source software.

#7 Brevo

Paris, France Founded 2012 Free tier / From €19/month Demo on request

Best for: SMBs needing multi-channel marketing

• Operating company. Brevo
• Jurisdiction. EU (France)
• Source code. Closed source
• Replaces. Mailchimp, HubSpot

Brevo Conversations is the live chat and chatbot module of the Paris marketing suite that was called Sendinblue until May 2023. Brevo was founded in 2012, and its chat sits next to email campaigns, SMS, WhatsApp, a CRM and transactional email, with a universal inbox collecting the messages. The attraction is that a chat contact lands in the same account as the newsletter list and the sales pipeline, instead of in a separate tool.

Brevo prices its email by messages sent rather than by contacts stored, and its free plan holds unlimited contacts and sends up to 300 emails a day. Our review covers the email side of the product and not the chat limits, so check the Conversations plan on the vendor's page for agent counts. Chat depth is the compromise: a module in a broad suite configures more slowly than a dedicated widget and has fewer chat-specific tools.

Standout feature. Brevo Conversations puts live chat in the same account as email, SMS and WhatsApp campaigns and a sales CRM.

#8 Customerly

Dublin, Ireland Core $19, Growth $69, Ultimate $99 per seat/month (10, 20 and 50 AI conversations included); further AI conversations $0.45 each; Aura AI agent alone $0.45 per AI conversation with no seats; prices shown in USD with a EUR switch Demo on request

Best for: SaaS teams that want an AI agent to resolve most conversations before a person joins

• Operating company. Customerly Limited
• Jurisdiction. EU (Ireland)
• Where the data sits. AWS data centres in the EU; AI processing on Microsoft Azure OpenAI Service and Pinecone in the EU; Stripe (EU and US) and OneSignal push notifications (US) also process data
• Source code. Closed source
• Replaces. Intercom, Zendesk, Freshdesk

Customerly is an AI-first support suite from Customerly Limited in Dublin, built around Aura, an agent that trains on your help centre, resolves conversations end to end and escalates to a human with context. Around it sit AI live chat, a help centre, flows, NPS and CSAT surveys and iOS and Android apps. A conversation counts once however many messages follow.

Seats cost $19, $69 and $99 a month on Core, Growth and Ultimate, with 10, 20 or 50 AI conversations included and $0.45 for each extra one; Aura alone costs $0.45 per AI conversation with no seats.

Prices show in dollars with a switch to euros, and there is a free trial but no free tier. The vendor lists its processors: EU AWS data centres, Azure OpenAI Service and Pinecone in the EU, and Stripe and OneSignal with some US processing. Its GDPR pages date from 2021, so ask for a current DPA.

Standout feature. Customerly sells its Aura AI agent on its own at $0.45 per AI conversation, with no seats required.

#9 Gleap

Schwarzach (Vorarlberg), Austria Starter €29/month, Team €149/month, Pro €299/month (billed yearly), plus €0.29 per Kai Support resolution; Enterprise from €999/month; 7-day free trial Demo on request

Best for: Software companies that want chat and bug reports from the same widget

• Operating company. Gleap GmbH
• Jurisdiction. EU (Austria)
• Where the data sits. EU region (application servers and database in Frankfurt) or US region, chosen at signup
• Source code. Closed source
• Replaces. Tawk.to, Intercom, Zendesk, Freshdesk

Gleap is the tool in this list written for people who build software. Gleap GmbH in Schwarzach, Austria, places a chat widget inside a web or mobile app, and a user who reports a problem can attach a screenshot, console logs and a session replay, so the person answering sees what the user saw. Chat, ticket history and feedback share one inbox, and knowledge base, surveys, product tours and a public roadmap sit around it.

Plans are Starter at €29, Team at €149 and Pro at €299 a month billed yearly, with Enterprise from €999 and a 7-day trial; Kai Support adds €0.29 per resolution. Starter allows one seat and one project, and seats are unlimited from Team.

The EU region runs on servers and a database in Frankfurt and is chosen at signup, but the privacy policy says some optional AI providers process outside an EU-only boundary. For a shop that wants a plain chat box, most of the product is unused.

Standout feature. Gleap lets a chat message arrive with a session replay and console logs attached, so a developer can see the problem.

#10 Zammad

Berlin, Germany Founded 2016 Free (self-hosted) / From €7/agent Demo on request

Best for: Teams wanting self-hosted helpdesk

• Operating company. Zammad
• Jurisdiction. EU (Germany)
• Source code. Open source
• Replaces. Zendesk, Freshdesk

Zammad is an open-source helpdesk from Berlin in which live chat is one source of tickets. Email, phone, chat, social messages and web forms all become tickets that can be assigned, escalated and merged, with a knowledge base whose articles can be public, customer-only or agent-only. The creator behind it, Martin Edenhofer, who also created OTRS, as the founder, and describes search that stays fast across hundreds of thousands of tickets.

Self-hosting is free and carries no per-agent licence fee, and a hosted cloud runs on EU infrastructure from €7 per agent a month. The catch for chat buyers is that the hosted pricing places the chat channel on the Professional plan, so the entry price does not buy a widget. LDAP, OAuth and SAML sign-on, more than 40 interface languages and a REST API suit organisations with an IT team and an identity system already in place.

Standout feature. Zammad turns every chat into a tracked ticket and can be run on your own servers at no licence cost.

#11 Superchat

Berlin, Germany Founded 2020 Free €0; Basic €89, Professional €149, Advanced €299 per month as listed on the pricing page; Custom on request; WhatsApp conversations started by the company cost €0.04 to €0.13 Demo on request

Best for: Companies whose customers mostly message on WhatsApp and who want website chat in the same inbox

• Operating company. SuperX GmbH
• Jurisdiction. EU (Germany)
• Where the data sits. Servers in Germany (as stated on the vendor's website)
• Source code. Closed source
• Replaces. Tawk.to, Intercom

Superchat is a Berlin messaging inbox from SuperX GmbH, founded in 2020, that began as a way to run WhatsApp from a shared inbox. Its web widget shows live chat, WhatsApp, Instagram and email so a visitor picks a channel, and every conversation lands in an inbox with assignment, notes and mobile and desktop apps. The vendor states servers in Germany and ISO 27001, and the imprint gives a Berlin register entry.

The widget is the pricing hurdle: it is listed from the Professional plan at €149 a month, with Basic at €89 and Advanced at €299, and the Free plan covers one seat and 30 active contacts.

WhatsApp conversations that the contact starts are free for the first 1,000 a month, and those your company starts cost €0.04 to €0.13 each. It is a messaging platform that includes a widget, so a site that only wants chat pays for channels it will not use.

Standout feature. Superchat charges for WhatsApp by who started the conversation, with the first 1,000 contact-started ones each month free.

#12 Dixa

Copenhagen, Denmark Founded 2015 Growth €89, Ultimate €139, Prime €179 per agent/month (20% less billed annually); Mim AI agent €0.35 per conversation Demo on request

Best for: Support teams whose phone line carries as much work as the inbox

• Operating company. Dixa ApS
• Jurisdiction. EU (Denmark)
• Where the data sits. EU customers: Amazon Web Services in Ireland, daily backup elsewhere in Europe; the privacy policy says other customers' data may be stored in the US
• Source code. Closed source
• Replaces. Zendesk, Intercom, Freshdesk

Dixa is a Danish contact-centre platform from Dixa ApS in Copenhagen, founded in 2015, that puts phone, email, chat and social messages into one queue. The contact centre is included in every plan, along with a knowledge base and intelligent routing, so it suits teams that add chat to a phone-heavy operation and not teams adding voice to a widget.

Pricing is per agent: €89 on Growth, €139 on Ultimate and €179 on Prime, with 20% off on annual billing, plus €0.35 per conversation for the Mim AI agent. There is no self-serve trial, because new customers start with guided onboarding. Dixa ApS is the contracting party under Danish law by default, but Dixa Inc., a Delaware subsidiary, serves US customers, and EU customers are hosted on Amazon Web Services in Ireland, so check which entity your order form names.

Standout feature. Dixa includes the contact centre in every plan, so a phone call lands in the same queue as a chat or an email.