360dialog
Munich-area WhatsApp-only API provider with flat per-number plans and no markup on Meta fees
Quick Overview
| Company | 360dialog GmbH |
|---|---|
| Category | WhatsApp Business API Providers |
| Headquarters | Grünwald (Munich area), Germany |
| Founded | Not stated |
| EU Presence | Yes - Germany (EU) |
| Data Location | Not stated on the pages reviewed |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | WhatsApp Business API access, webhooks, Zapier, Make and n8n connections, inbox and sendout add-ons, number migration, WhatsApp app and API coexistence, partner platform, MCP access |
| Pricing | WhatsApp API: Regular EUR 49, Premium EUR 99, Scale EUR 500 per number per month, plus Meta fees; Marketplace EUR 99 per number per month |
| Best For | Developers and partners that want WhatsApp access without a bundled inbox |
| Replaces | Wati WhatsApp API, Twilio WhatsApp, Vonage WhatsApp |
Detailed Review
360dialog does one thing: it connects phone numbers to the WhatsApp Business Platform and leaves the rest to you or to a tool you choose. The site calls the company an official Meta partner and states that more than 100,000 businesses and over 1,000 platforms run WhatsApp through it.
The contracting party is 360dialog GmbH, whose imprint gives Tölzer Straße 1 in Grünwald and lists the company in the Munich commercial register under HRB 311490.
Per-number plans instead of per-seat plans
The price list is built around numbers. Regular costs EUR 49 per number per month with a first-response target under four hours, Premium costs EUR 99 and promises under 30 minutes plus business verification in 48 hours, and Scale costs EUR 500 for up to 1,000 messages per second. Meta messaging fees are added on top.
Because the unit is a number and not a user, a ten-person support team pays the same as a one-person team. That suits an API-first setup and is awkward for a company that wants a seat-based inbox.
A marketplace for the missing inbox
The base API has no agent interface of its own. For that, 360dialog runs a marketplace where it matches you with a partner tool and charges EUR 99 per number per month, with a 30-day money-back guarantee stated on the page and the number staying yours if you change tool.
The Premium plan also lists inbox, sendout, automation and measurement add-ons, so the split between API and application is a purchasing decision to make early.
Migration and coexistence
The site describes moving a number from another provider without downtime and lists WhatsApp Coexistence, which keeps the phone app and the API active on one number. That is the feature to test if you are leaving Wati or another provider with a live number.
Limitations to Consider
The API plans come without a bundled agent inbox, so a support team needs the add-ons or a partner tool from the marketplace, and the per-number price grows linearly with every number you register. Meta fees are separate, and the Scale tier at EUR 500 per number is aimed at high volume. Where the data is stored was not stated on the pages reviewed. For a ready inbox compare Spoki or Callbell.
Who Should Use 360dialog
Companies and software partners with a developer who wants a direct, German-contracted route to the WhatsApp Business Platform and will build or buy the inbox separately.
Pros and Cons
Pros
- Flat price per number, independent of agent count
- States no markup on Meta fees
- Number migration described as same number, no downtime
- Zapier, Make and n8n connections on the lowest API plan
- Partner platform with multi-customer accounts for software vendors
Cons
- No bundled agent inbox on the base API plans
- Cost scales with the number of numbers
- Data location not stated on the pages reviewed
- Premium response times need the EUR 99 tier
Alternatives to 360dialog
Other European whatsapp business api providers worth comparing before you decide:
Spoki
Italy · Italian WhatsApp marketing and support suite with a free tier
Callbell
France · Paris inbox that gathers WhatsApp, Instagram, Messenger and Telegram
Chatarmin
Austria · Vienna WhatsApp marketing and AI service for online shops
Superchat
Germany · Berlin inbox with WhatsApp templates, newsletters and website chat
See all European whatsapp business api providers or compare them directly against Wati WhatsApp API on our alternatives page.
Frequently Asked Questions
Not in the base API plans. The Premium plan lists inbox as an add-on, and the marketplace matches you with a partner tool for EUR 99 per number per month.
Per WhatsApp number per month: EUR 49, EUR 99 or EUR 500 depending on the plan, plus the fees Meta charges per message. The Partner Platform starts at EUR 250 per month plus EUR 49 per regular channel.
The site describes migration of a number from another provider with no downtime, and a coexistence mode that keeps the WhatsApp app and the API active together.