Callbell
Paris-based shared inbox that gathers WhatsApp, Instagram, Messenger, Telegram and TikTok for support teams
Quick Overview
| Company | Callbell S.A.S. |
|---|---|
| Category | WhatsApp Business API Providers |
| Headquarters | Paris, France |
| Founded | Not stated |
| EU Presence | Yes - France (EU) |
| Data Location | Not stated; privacy page cites AWS infrastructure certifications |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Shared inbox, WhatsApp Business, Instagram Direct, Messenger, Telegram, TikTok, website widget, mobile app, API and integrations, broadcast module, bot builder module |
| Pricing | Multiagent Chat 15 and Multiagent Chat Plus 20 per user per month (USD or EUR switch on the page); Enterprise on request; WhatsApp from 22 per month plus consumption credits |
| Best For | Support teams that answer customers on several messaging apps from one screen |
| Replaces | Wati Team Inbox, Respond.io, Trengo |
Detailed Review
Callbell answers a narrow question: how do five people share one WhatsApp number and a few social inboxes without passing a phone around. The privacy statement names Callbell S.A.S. in Paris as the company, with a SIRET number and a designated data protection officer.
The pricing page says the team is located in Europe and in Asia-Pacific, which affects demo time slots more than the contracting entity.
Channels in one inbox
The pricing FAQ lists WhatsApp Business, Instagram Direct, Facebook Messenger, Telegram and TikTok, plus a website widget that lets a visitor choose their preferred app. Each extra channel account is billed per month, so the plan scales by channels as well as by seats.
What the plan tiers hold back
The cheaper plan covers chat management and the mobile app. The Plus plan adds dedicated support, advanced statistics, API and integrations, and the verified WhatsApp profile request. ChatGPT integration and SAML or SSO sit in the Enterprise tier with 50 or more agents.
Trial
A 7-day trial without a credit card is offered, and the chat widget stays usable for free after the trial if you do not continue.
Limitations to Consider
The cheaper plan has no API, so developers need the Plus plan. Prices are shown with a currency switch and WhatsApp starts at 22 per month plus consumable credits, so the real bill depends on the number of channel accounts. The privacy page cites AWS compliance programmes but the pages reviewed do not name a data region. For API-only needs see 360dialog.
Who Should Use Callbell
Small support and sales teams in Europe that want a multi-channel inbox with a mobile app and simple per-agent pricing.
Pros and Cons
Pros
- Five messaging channels in one inbox
- Per-agent pricing from 15
- Mobile apps for Android and iOS
- Seven-day trial without a card
- French S.A.S. with published DPO
Cons
- API only on the Plus plan
- Each extra channel account adds a monthly cost
- Data region not named on the pages reviewed
- Verified WhatsApp profile is a request on the Plus plan
Alternatives to Callbell
Other European whatsapp business api providers worth comparing before you decide:
360dialog
Germany · Munich-area WhatsApp-only API provider with per-number plans
Spoki
Italy · Italian WhatsApp marketing and support suite with a free tier
Chatarmin
Austria · Vienna WhatsApp marketing and AI service for online shops
Superchat
Germany · Berlin inbox with WhatsApp templates, newsletters and website chat
See all European whatsapp business api providers or compare them directly against Wati Team Inbox on our alternatives page.
Frequently Asked Questions
Yes. WhatsApp is listed from 22 per month plus consumable credits, and the Plus plan includes a request for a verified WhatsApp profile.
Multiagent Chat is 15 per user per month and Multiagent Chat Plus is 20 per user per month, with the currency selected through a USD and EUR switch on the pricing page.
A 7-day trial with no credit card is offered, and the website chat widget can continue to be used for free afterwards.