Smartsupp
Brno live chat for online shops, with an AI agent that answers from your catalogue
Quick Overview
| Company | Smartsupp.com, s.r.o. |
|---|---|
| Category | Customer Support |
| Headquarters | Brno, Czech Republic |
| EU Presence | EU (Czech Republic) |
| Data Location | Germany, on Amazon Web Services (AI features use OpenAI Ireland, where data may leave the EU) |
| Open Source | No |
| Pricing | Free / Solo $17, Plus $25, Expert $83 per month billed annually ($24, $35, $117 monthly); Ultimate from $280/month |
| Free Option | Free tier + 14-day trial |
| Replaces | Intercom, tawk.to, Zendesk Chat |
Detailed Review
Smartsupp is live chat for online shops from Smartsupp.com, s.r.o. in Brno, Czech Republic, with an AI agent that answers from the shop's own product catalogue. The Smartsupp AI agent, Mira, can be trained on up to 30,000 products, and chatbot and automation workflows sit alongside the live chat widget. Smartsupp is aimed at shops replacing Intercom, tawk.to or Zendesk Chat rather than at ticket-heavy service desks.
Smartsupp has a free tier and a 14-day trial. Paid Smartsupp plans billed annually cost $17 a month for Solo, $25 for Plus and $83 for Expert, or $24, $35 and $117 on monthly billing, and Ultimate starts at $280 a month. Smartsupp Solo is among the lowest paid entry prices in this category; the step from Expert to Ultimate is the one a growing shop should price before it needs it.
Smartsupp stores data in Germany on Amazon Web Services, according to its DPA, so the company is Czech, the servers are in Germany and the infrastructure provider is American.
Smartsupp's AI features add a second step, because those features use OpenAI Ireland, where data may leave the EU. A shop that turns on Smartsupp's AI therefore sends conversation data through OpenAI, and a shop that needs every conversation kept inside the EU should either leave those features off or get the transfer terms in writing first.
What Smartsupp does well
- Free tier and a 14-day trial
- Paid plans from $17 a month on annual billing
- Mira AI agent trained on up to 30,000 products
- Chatbot and automation workflows next to the live chat
- Czech company, with data stored in Germany
Where Smartsupp falls short
- Hosted on Amazon Web Services, so a US provider sits under the German servers
- AI features use OpenAI Ireland, where data may leave the EU
- Built around live chat for shops rather than as a ticketing helpdesk
- Ultimate starts at $280 a month, a steep step up from Expert at $83
Standout feature. Smartsupp trains its Mira AI agent on up to 30,000 products, which puts a shop's own catalogue behind the answers a visitor gets in the chat window.
Pros and Cons
Pros
- Free tier and a 14-day trial
- Paid plans from $17 a month on annual billing
- Mira AI agent trained on up to 30,000 products
- Chatbot and automation workflows next to the live chat
- Czech company, with data stored in Germany
Cons
- Hosted on Amazon Web Services, so a US provider sits under the German servers
- AI features use OpenAI Ireland, where data may leave the EU
- Built around live chat for shops rather than as a ticketing helpdesk
- Ultimate starts at $280 a month, a steep step up from Expert at $83
Alternatives to Smartsupp
Frequently Asked Questions
What is Smartsupp?
Smartsupp is live chat for online shops from Smartsupp.com, s.r.o. in Brno, Czech Republic, with an AI agent that answers from the shop's own product catalogue. The Smartsupp AI agent, Mira, can be trained on up to 30,000 products, and chatbot and automation workflows sit alongside the live chat widget. Smartsupp is aimed at shops replacing Intercom, tawk.to or Zendesk Chat rather than at ticket-heavy service desks.
Where is Smartsupp based?
Smartsupp operates from Brno, Czech Republic, which places it under EU (Czech Republic).
What does Smartsupp cost?
Free / Solo $17, Plus $25, Expert $83 per month billed annually ($24, $35, $117 monthly); Ultimate from $280/month. Free tier + 14-day trial.
Who is Smartsupp best for?
Online shops that want live chat and an AI agent trained on their product catalogue. Smartsupp trains its Mira AI agent on up to 30,000 products, which puts a shop's own catalogue behind the answers a visitor gets in the chat window.
What are the drawbacks of Smartsupp?
Hosted on Amazon Web Services, so a US provider sits under the German servers. AI features use OpenAI Ireland, where data may leave the EU. Built around live chat for shops rather than as a ticketing helpdesk. Ultimate starts at $280 a month, a steep step up from Expert at $83.
Is Smartsupp a good alternative to Intercom?
Smartsupp is built as a European alternative to Intercom: Brno live chat for online shops, with an AI agent that answers from your catalogue. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does Smartsupp compare to other Customer Support tools?
Smartsupp is one of several European Customer Support tools we cover. It is most often compared with Intercom, tawk.to, Zendesk Chat.