Zammad is a European customer support solution headquartered in Berlin, Germany. Open source helpdesk.
As a Germany-based company, Zammad operates under European data protection regulations, including GDPR. This makes it an excellent choice for businesses and individuals who prioritize data sovereignty and want to keep their data within European jurisdiction.
Key Features
Zammad offers: Ticketing, Multi-channel support, Knowledge base, Reporting, Self-hosted. These features make it a compelling alternative to US-based solutions like Zendesk, Freshdesk.
Why Choose Zammad?
Zammad is particularly well-suited for Teams wanting self-hosted helpdesk. Being based in Germany means your data is subject to European privacy laws rather than US regulations like the CLOUD Act, which can compel US companies to hand over data stored anywhere in the world.
Open Source
Zammad is open source, which means the code is publicly available for review. This transparency ensures that the community can verify security claims and contribute to improvements.
Pricing
Zammad offers competitive pricing: Free (self-hosted) / From 7/agent. This makes it accessible for both individuals and businesses looking for European alternatives.