European Alternatives to Freshdesk
Looking for a European alternative to Freshdesk? Freshdesk is a popular customer support platform owned by Freshworks (US/India), storing customer conversations on non-European servers. For businesses needing GDPR compliance and data sovereignty, European helpdesk alternatives offer compelling options.
We've curated the best privacy-focused helpdesk and customer support platforms from Europe. These alternatives provide powerful ticketing, multi-channel support, and automation while keeping your customer data protected under European law.
Why Choose a European Alternative to Freshdesk?
Protect Customer Data
Customer conversations and data stay in Europe under GDPR protection.
Self-Hosting Options
Keep all support data on your own infrastructure for complete control.
Open Source
Many European alternatives are fully open-source with transparent code.
Cost Effective
Open-source options can significantly reduce helpdesk software costs.
Best European Alternatives to Freshdesk
We've curated the best privacy-focused helpdesk platforms. Each alternative has been evaluated for features, privacy, and GDPR compliance.
Frequently Asked Questions
Zammad is the leading European alternative to Freshdesk. Based in Germany, it offers a powerful open-source helpdesk with multi-channel support, automation, knowledge base, and self-hosting options for complete GDPR compliance and data sovereignty.
Yes, Zammad (Germany), OTRS (Germany), and Crisp (France) are all European platforms with strong GDPR compliance. They offer EU data hosting, data processing agreements, and self-hosting options for complete control over customer data.
Zammad offers comparable features to Freshdesk including multi-channel support (email, phone, chat, social media), automation workflows, knowledge base, and reporting. Key advantages include being fully open-source, self-hostable, and designed with GDPR compliance in mind.
Yes, most European helpdesk platforms offer migration tools or services. Zammad and OTRS can import ticket history from other systems. For complex migrations, professional services are available to ensure your support history and customer data transfer smoothly.
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