Customerly
Dublin-based AI-first support suite: Aura AI agent, live chat and help center, with EU data on AWS
Quick Overview
| Company | Customerly Limited |
|---|---|
| Category | Customer Support |
| Headquarters | Dublin, Ireland |
| EU Presence | EU (Ireland) |
| Data Location | AWS data centres in the EU; AI processing on Microsoft Azure OpenAI Service and Pinecone in the EU; Stripe (EU and US) and OneSignal push notifications (US) also process data |
| Open Source | No |
| Pricing | Core $19, Growth $69, Ultimate $99 per seat/month (10, 20 and 50 AI conversations included); further AI conversations $0.45 each; Aura AI agent alone $0.45 per AI conversation with no seats; prices shown in USD with a EUR switch |
| Free Option | Free trial |
| Replaces | Intercom, Zendesk, Freshdesk |
Detailed Review
Customerly is an AI-first support suite from Customerly Limited in Dublin. Its centre of gravity is Aura, an AI agent that trains on your help centre, resolves conversations end to end and escalates to a human with context when it cannot.
Around it sit AI live chat, a help centre, flows, NPS and CSAT surveys and iOS and Android apps. For a SaaS team that wants most conversations closed before a person sees them, the product is built around exactly that, rather than adding AI to a ticket system as an afterthought.
Pricing has two parts worth separating. Seats cost $19, $69 and $99 per month on Core, Growth and Ultimate, each with an allowance of 10, 20 or 50 AI conversations a month, and further AI conversations cost $0.45 each.
Aura can also be bought alone at $0.45 per AI conversation with no seats. A conversation counts once however many messages follow. Prices display in US dollars by default with a switch to euros, and there is no free tier on the pricing page, only a free trial.
On data, the vendor's own pages are specific. Customer data is stored in AWS data centres in the EU, and the AI sub-processors, Microsoft Azure OpenAI Service and Pinecone, are listed as processing in the EU.
Stripe processes in the EU and the United States, and OneSignal push notifications in the United States. The GDPR and privacy pages were last updated in 2021, so ask for the current data processing agreement. Compared with Crisp it is priced per seat plus AI usage, where Crisp prices per workspace.
What Customerly does well
- Aura AI agent resolves conversations end to end and escalates with context
- Published pricing, including $0.45 per AI conversation with no seats required
- Customer data stored in AWS data centres in the EU
- Help centre, flows, NPS and CSAT surveys and mobile apps in one suite
- Irish company with a published subprocessor list
Where Customerly falls short
- Prices display in dollars by default; euros are a switch
- No free tier on the pricing page, only a free trial
- AI usage is billed on top of seats beyond the included conversations
- Stripe and OneSignal process some data in the United States
Standout feature. An AI agent you can buy without seats: Aura at $0.45 per AI conversation, stated on the page, with customer data kept in AWS data centres in the EU.
Pros and Cons
Pros
- Aura AI agent resolves conversations end to end and escalates with context
- Published pricing, including $0.45 per AI conversation with no seats required
- Customer data stored in AWS data centres in the EU
- Help centre, flows, NPS and CSAT surveys and mobile apps in one suite
- Irish company with a published subprocessor list
Cons
- Prices display in dollars by default; euros are a switch
- No free tier on the pricing page, only a free trial
- AI usage is billed on top of seats beyond the included conversations
- Stripe and OneSignal process some data in the United States
Alternatives to Customerly
Frequently Asked Questions
What is Customerly?
Customerly is an AI-first support suite from Customerly Limited in Dublin. Its centre of gravity is Aura, an AI agent that trains on your help centre, resolves conversations end to end and escalates to a human with context when it cannot.
Around it sit AI live chat, a help centre, flows, NPS and CSAT surveys and iOS and Android apps. For a SaaS team that wants most conversations closed before a person sees them, the product is built around exactly that, rather than adding AI to a ticket system as an afterthought.
Where is Customerly based?
Customerly operates from Dublin, Ireland, which places it under EU (Ireland).
What does Customerly cost?
Core $19, Growth $69, Ultimate $99 per seat/month (10, 20 and 50 AI conversations included); further AI conversations $0.45 each; Aura AI agent alone $0.45 per AI conversation with no seats; prices shown in USD with a EUR switch. Free trial.
Who is Customerly best for?
SaaS teams that want an AI agent first and humans second. An AI agent you can buy without seats: Aura at $0.45 per AI conversation, stated on the page, with customer data kept in AWS data centres in the EU.
What are the drawbacks of Customerly?
Prices display in dollars by default; euros are a switch. No free tier on the pricing page, only a free trial. AI usage is billed on top of seats beyond the included conversations. Stripe and OneSignal process some data in the United States.
Is Customerly a good alternative to Intercom?
Customerly is built as a European alternative to Intercom: Dublin-based AI-first support suite: Aura AI agent, live chat and help center, with EU data on AWS. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does Customerly compare to other Customer Support tools?
Customerly is one of several European Customer Support tools we cover. It is most often compared with Intercom, Zendesk, Freshdesk.