Dixa
Copenhagen helpdesk that puts phone, email, chat and social in one queue
Quick Overview
| Company | Dixa ApS |
|---|---|
| Category | Customer Support |
| Headquarters | Copenhagen, Denmark |
| Founded | 2015 |
| EU Presence | EU (Denmark) |
| Data Location | EU customers: Amazon Web Services in Ireland, daily backup elsewhere in Europe; the privacy policy says other customers' data may be stored in the US |
| Open Source | No |
| Pricing | Growth €89, Ultimate €139, Prime €179 per agent/month (20% less billed annually); Mim AI agent €0.35 per conversation |
| Free Option | None (no self-serve trial; guided onboarding) |
| Replaces | Zendesk, Intercom, Freshdesk |
Detailed Review
Dixa is an omnichannel helpdesk from Dixa ApS in Copenhagen, founded in 2015, that puts phone, email, chat and social into one queue with the contact centre included in every plan. A knowledge base and intelligent routing are part of Dixa, and the Mim AI agent handles conversations at €0.35 each. Dixa is built for support teams whose phone line carries as much of the work as the inbox, rather than for teams adding voice to a chat widget.
Dixa charges per agent: €89 a month on Growth, €139 on Ultimate and €179 on Prime, with 20% less on annual billing. Dixa offers no self-serve trial and starts new customers with guided onboarding instead.
Mim is billed per conversation, the same logic Tidio applies to Lyro, so the cost of Dixa's AI agent follows the number of customers helped rather than the length of each exchange. The €89 entry point sits well above the per-agent prices of LiveChat, Chatwoot and Zammad, and Dixa's cost rises in step with headcount.
Dixa's contracting side is European and its infrastructure is not. Without an order form, Dixa ApS is the contracting party under Danish law, while Dixa Inc., a Delaware subsidiary, exists for American customers.
EU customers' databases sit on Amazon Web Services in Ireland with a daily backup elsewhere in Europe, but Dixa's privacy policy says other customers' data may be stored in the US. For a European buyer that means a Danish contract and Irish servers run by an American provider, and Amazon Web Services is the part of that chain to put in front of whoever signs off on transfers.
What Dixa does well
- Phone, email, chat and social in one queue, with the contact centre in every plan
- Mim AI agent billed per conversation, at €0.35 each
- Knowledge base and intelligent routing included
- Danish company; Dixa ApS is the default contracting party under Danish law
- EU customers hosted in Ireland, with a daily backup elsewhere in Europe
Where Dixa falls short
- Runs on Amazon Web Services, so a US provider sits under the Irish hosting
- The privacy policy says customers outside the EU may have their data stored in the US
- Dixa Inc., a Delaware subsidiary, serves US customers, so check which entity your order form names
- Per-agent pricing from €89 a month, and no self-serve trial
Standout feature. Dixa includes the contact centre in every plan, so a phone call lands in the same queue as an email, a chat or a social message rather than in a separate telephony product.
Pros and Cons
Pros
- Phone, email, chat and social in one queue, with the contact centre in every plan
- Mim AI agent billed per conversation, at €0.35 each
- Knowledge base and intelligent routing included
- Danish company; Dixa ApS is the default contracting party under Danish law
- EU customers hosted in Ireland, with a daily backup elsewhere in Europe
Cons
- Runs on Amazon Web Services, so a US provider sits under the Irish hosting
- The privacy policy says customers outside the EU may have their data stored in the US
- Dixa Inc., a Delaware subsidiary, serves US customers, so check which entity your order form names
- Per-agent pricing from €89 a month, and no self-serve trial
Alternatives to Dixa
Frequently Asked Questions
What is Dixa?
Dixa is an omnichannel helpdesk from Dixa ApS in Copenhagen, founded in 2015, that puts phone, email, chat and social into one queue with the contact centre included in every plan. A knowledge base and intelligent routing are part of Dixa, and the Mim AI agent handles conversations at €0.35 each. Dixa is built for support teams whose phone line carries as much of the work as the inbox, rather than for teams adding voice to a chat widget.
Where is Dixa based?
Dixa operates from Copenhagen, Denmark, which places it under EU (Denmark).
What does Dixa cost?
Growth €89, Ultimate €139, Prime €179 per agent/month (20% less billed annually); Mim AI agent €0.35 per conversation. None (no self-serve trial; guided onboarding).
Who is Dixa best for?
Support teams that run phone, email, chat and social as one queue. Dixa includes the contact centre in every plan, so a phone call lands in the same queue as an email, a chat or a social message rather than in a separate telephony product.
What are the drawbacks of Dixa?
Runs on Amazon Web Services, so a US provider sits under the Irish hosting. The privacy policy says customers outside the EU may have their data stored in the US. Dixa Inc., a Delaware subsidiary, serves US customers, so check which entity your order form names. Per-agent pricing from €89 a month, and no self-serve trial.
Is Dixa a good alternative to Zendesk?
Dixa is built as a European alternative to Zendesk: Copenhagen helpdesk that puts phone, email, chat and social in one queue. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does Dixa compare to other Customer Support tools?
Dixa is one of several European Customer Support tools we cover. It is most often compared with Zendesk, Intercom, Freshdesk.