European Alternatives to Dialpad
Looking for a European alternative to Dialpad? Dialpad, Inc. is a company in San Ramon, California, and its terms are governed by California law with disputes sent exclusively to the state and federal courts of San Francisco.
Eleven European providers cover AI call transcription, summaries and contact-centre routing, from French and Slovak sales dialers to German, Czech, Dutch, Swedish and Estonian platforms. Each contracting entity was checked in the vendor's own legal pages or terms.
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11 European Alternatives to Dialpad
Ringover
Montrouge cloud phone for sales and support with call transcription, summaries and tags in all plans
sipgate
Duesseldorf cloud PBX with published prices, a priced contact-centre plan and AI agents with a free tier
Aircall
Paris sales and support phone with transcription in every plan and conversation intelligence higher up
CloudTalk
Bratislava call-centre phone with a conversation-intelligence add-on and a 14-day trial without a card
Daktela
Prague omnichannel contact centre with AI chatbot, voicebot and copilot, priced per channel and user
Placetel
Cologne cloud PBX with AI call summaries and transcripts from the Business tier
3CX
Software PBX with AI transcription and a call centre module, hosted or self-hosted, check your contracting entity
NFON
Munich cloud telephony with an omnichannel contact centre, AI assistants and Teams integration
Wildix
Tallinn-registered UC platform with Wilma AI, CRM integrations and contact centre, sold through partners
Voys
Groningen VoIP provider with call transcripts and summaries and a contact-centre option, Dutch law
Telavox
Swedish platform for telephony, AI Assist and AI Receptionist, sold direct and through operators
Key takeaways
- Dialpad, Inc. is a San Ramon company whose terms apply California law and give San Francisco courts exclusive jurisdiction, unless a negotiated agreement says otherwise.
- Ringover (Montrouge) states that call transcription, summaries, tags and automatic notes are included in all plans.
- sipgate (Duesseldorf) publishes prices: €12.95 to €22.95 per user per month, contact-centre plans from €199.95 a month, and a 30-day trial.
- Aircall (Paris) includes transcription in every plan, with conversation intelligence on its Professional plan, while North American customers may contract with its US entity.
- CloudTalk (Bratislava) offers a 14-day trial without a card and sells conversation intelligence as an add-on; it also has a Delaware entity.
- Daktela (Prague) is the contact-centre pick, with voice at €30 per user per month and an omnichannel bundle at €86 on its pricing page.
Why people leave Dialpad
Dialpad is a cloud business phone and contact-centre platform built around AI. Its pricing page lists AI Transcription, AI CSAT, Live Coach, Playbooks, Recaps, Scorecards, sentiment analysis and contact-centre analytics, and a separate AI Agent sold through credit pools. Sales and support teams use it to record calls, get a transcript and summary, and coach agents without a separate tool.
The contracting party is Dialpad, Inc. in San Ramon, California. Its terms say that California law applies to any dispute and that claims go exclusively to the federal or state courts of San Francisco. The terms also include a Data Privacy Framework section for transfers of personal data from Europe, and the company lists SOC 2 Type II and ISO 27001, 27017 and 27018 certifications.
This page covers the AI-and-calls end of the market: transcription, summaries, agent coaching and contact-centre routing. For a classic cloud PBX with Teams integration and SIP trunks, see the RingCentral page. Eleven European providers qualify, and they differ most in how much of the AI layer is included and how much is an add-on.
- The contract and the courts are Californian Dialpad's online terms are with Dialpad, Inc., California law governs and San Francisco courts have exclusive jurisdiction. A Master Service Agreement can override those terms, so large customers may negotiate something else. If you want a contracting party and a court inside Europe by default, the tools below start from there.
- Recorded calls are the whole point of the AI layer Transcripts, sentiment and scorecards are built from your customers' voices. That makes the processor, its sub-processors and the place the audio is stored matter more than for plain calling. Several tools here say they host in the EU (sipgate, NFON, Voys), and Daktela publishes a sub-processor list. Ask each vendor where audio and transcripts are stored and which AI model providers touch them.
- Dialpad shows no prices on its pricing page The page gives AI Agent credit pools and a talk-to-sales path, but no per-user amounts in the text we could read. Among the European tools, sipgate, Placetel and Daktela publish amounts, while Ringover, Aircall and CloudTalk show prices that depend on region or currency, so check your own country before comparing.
- European tools split into dialers, contact centres and phone systems Ringover, Aircall and CloudTalk are sales-and-support dialers close to Dialpad's shape. Daktela, NFON, Voys and sipgate's contact-centre plans suit larger service desks. Placetel, 3CX, Wildix and Telavox start from the phone system and add AI. Pick by the side you are on.
What you have to replace, not just match
Write down what you use today: how many agents, which CRM, whether you need outbound dialling, call recording, live coaching, scorecards or an AI voice agent. Dialpad bundles these under one login. Several European tools sell the AI layer as an add-on (CloudTalk), a higher tier (Aircall, Placetel) or a separate product (sipgate, NFON), so compare the full set you need rather than the entry plan.
Port your numbers last. Run a pilot group on the new platform, check transcript quality in your languages, and only then move the numbers. Ask whether call recordings and transcripts from Dialpad can be exported, because a switch usually loses the history unless you download it before cancelling.
The alternatives compared
| Position | Tool | Headquarters | Pricing | Jurisdiction |
|---|---|---|---|---|
| #1 | Ringover | Montrouge (Paris area), France | eu-eea | |
| #2 | sipgate | Düsseldorf, Germany | REST API free tier (S) with 100 free webhook calls then 4.9 cents each; M plan €4.95/month (2.9 cents/call); L plan €29.95/month (1.9 cents/call); XL custom; SMS at 9.9 cents net per 160-character message; requires an existing sipgate account | EU (Germany) |
| #3 | Aircall | Paris, France | eu-eea | |
| #4 | CloudTalk | Bratislava, Slovakia | eu-eea | |
| #7 | 3CX | Nicosia, Cyprus | eu-eea | |
| #8 | NFON | Munich, Germany | eu-eea |
How each alternative compares to Dialpad
- Which law reaches it. eu-eea. Dialpad is run from the United States, so the CLOUD Act obliges the provider to hand over data on a valid order regardless of which country the servers are in.
Best for: Sales and support teams that want transcripts and summaries without an add-on
Ringover's legal notice names SAS BJT PARTNERS - RINGOVER GROUP, 8 rue François Ory, Montrouge, RCS Nanterre 480 234 210. We did not read its governing-law clause.
Its pricing page says all plans include call transcription, summaries, tags and automatic notes, and lists add-ons for conversational AI, omnichannel messaging and an AI voice agent billed per minute. The price shown to us was in US dollars, so it depends on region and no amount is quoted here.
What Ringover does better than Dialpad
- AI transcription, summaries and notes are stated to be in every plan
- French company with a published RCS number
- Number coverage across many countries on the higher plan
- Add-ons for messaging and an AI voice agent
Where Ringover is a step down from Dialpad
- Prices depend on region and could not be quoted
- Conversational AI is a paid add-on
- Live coaching and scorecards are not described on the pricing page
- Governing law was not checked
Standout against Dialpad. It puts transcription, summaries and notes in all plans, not behind a higher tier.
- Which law reaches it. EU (Germany). Dialpad is run from the United States, so the CLOUD Act obliges the provider to hand over data on a valid order regardless of which country the servers are in.
- Source code. Closed source, as Dialpad is.
Best for: Teams that want to read prices before they sign and may grow into a contact centre
The imprint names sipgate GmbH at Gladbacher Str. 74 in Düsseldorf. Its pricing page lists business S at €12.95, L at €17.95 and XL at €22.95 per user per month excluding VAT, and says the service runs in German data centres with ISO 27001.
Contact-centre plans are listed from €199.95 a month for 6,000 minutes, with visual routing, automatic distribution and real-time dashboards. AI call analytics is listed under Enterprise, and its sona AI agents have a free tier of 500 minutes.
What sipgate does better than Dialpad
- Per-user and contact-centre prices are in plain text
- 30-day trial and free number porting
- German data centres and ISO 27001, by its own statement
- AI agents with a permanent free tier
Where sipgate is a step down from Dialpad
- AI call analytics sits in the Enterprise plan on quote
- Contact-centre plans are priced by minute packages
- Smaller global number coverage than a US platform
- Governing law was not checked
Standout against Dialpad. It publishes both the per-user phone prices and the contact-centre package prices.
- Which law reaches it. eu-eea. Dialpad is run from the United States, so the CLOUD Act obliges the provider to hand over data on a valid order regardless of which country the servers are in.
Best for: Customer-facing teams that rely on a wide CRM and helpdesk integration list
Aircall SAS, 11-15 rue Saint-Georges in Paris (RCS Paris 807 437 595), acts for Europe, the Middle East and Asia. Aircall.io, Inc., a Delaware company in New York, acts for North America, and its policy says the entity that contracts with your company is the controller.
Call recording and transcription are in all plans, and conversation intelligence comes with Professional. AI voice agents are sold separately by the minute. The prices we saw were in dollars and region-dependent, so none is quoted here.
What Aircall does better than Dialpad
- Recording and transcription in every plan
- More than 250 integrations, by its own count
- French parent company for European customers
- Free trial with bonus AI voice minutes
Where Aircall is a step down from Dialpad
- A US entity exists for North American customers
- Conversation intelligence needs the Professional plan
- Prices shown depend on region
- Entry plan has a three-user minimum on its page
Standout against Dialpad. Its integration list is the longest of the European dialers here.
- Which law reaches it. eu-eea. Dialpad is run from the United States, so the CLOUD Act obliges the provider to hand over data on a valid order regardless of which country the servers are in.
Best for: Small outbound and support teams that want a trial without a card
Its terms name CloudTalk, s.r.o., Tallerova 4, Bratislava, registration 46 817 832 at the Municipal Court Bratislava III, and also CloudTalk.io, Inc., a Delaware corporation. Which one you contract with depends on where you are.
The pricing page lists four tiers and a Conversation Intelligence add-on with call summaries, transcripts, topic extraction, sentiment and automated scoring, plus AI voice agents sold separately. A 14-day trial needs no credit card. The page allows a currency choice, so no amount is quoted here.
What CloudTalk does better than Dialpad
- Add-on pricing makes the AI cost easy to isolate
- 14-day trial without a card
- Automated call scoring and sentiment
- Slovak company in the EU with a register entry
Where CloudTalk is a step down from Dialpad
- A Delaware entity also exists
- Conversation Intelligence costs extra
- The top tier has a three-user minimum
- Governing law was not found in the text we read
Standout against Dialpad. Transcripts, sentiment and scoring come as one separately priced add-on.
Daktela
a contact centre first, with AI bots and a copilot
Best for: Service desks that need voice, email, chat and social in one agent screen
Daktela s.r.o., Vinohradská 2828/151, Prague 3, is the contracting party in its English service terms, under Czech law, registered under file C 106338. Its legal page publishes terms, an SLA, a DPA and a sub-processor list.
The pricing page lists voice at €30 per user per month, email at €30, SMS at €12, social at €25 and bundles up to €86 for all channels, with a 14-day trial. AI includes chatbot, voicebot, email bot, a copilot for agents and a Power Pack.
What Daktela does better than Dialpad
- Prices are plain text, per user and per channel
- Czech company under Czech law, with a published sub-processor list
- Omnichannel in one history
- AI voicebot and copilot are part of the product line
Where Daktela is a step down from Dialpad
- Built for a contact centre, so heavy for a five-person team
- AI features may be priced separately from the channel licences
- Transcription is not described as a headline feature
- Smaller global number coverage than Dialpad
Standout against Dialpad. It prices each channel per user and lets you add or remove licences at any time.
Placetel
a cloud PBX that adds AI summaries from the middle tier
Best for: German-speaking SMEs that want a phone system with AI summaries and a fixed price list
The imprint names Gamma Placetel GmbH, Lothringer Straße 56, Cologne, HRB 80257 at the Amtsgericht Düsseldorf. We did not check the ownership of the group.
Its pricing page lists three tiers from about €6.90 to €16.90 per user per month depending on tier and term. AI call summaries and transcripts start at Business, and separate AI assistants start at €69 a month.
What Placetel does better than Dialpad
- Low published prices per user
- AI summaries and transcripts at the middle tier
- Integration marketplace with Teams, HubSpot, Salesforce and DATEV
- German company with a register entry
Where Placetel is a step down from Dialpad
- Lighter on dedicated contact-centre functions
- Mainly German-language, with a German focus on number plans
- Enterprise tier is needed for single sign-on
- No live coaching or scorecards described
Standout against Dialpad. AI summaries and transcripts start at the middle tier of a PBX with a public price list.
- Which law reaches it. eu-eea. Dialpad is run from the United States, so the CLOUD Act obliges the provider to hand over data on a valid order regardless of which country the servers are in.
Best for: IT teams that want AI transcription on infrastructure they control
Its EULA says the contracting entity may be 3CX Ltd, 3CX USA Inc., 3CX Software DMCC or another group company, named in the product appendix. Law and courts follow that entity, and US licensees contract with 3CX USA Inc. under Florida law. Our data places 3CX in Cyprus. We did not verify a registry number.
The site lists hosted, on-premise and self-hosted options, Basic, Pro and AI editions with AI transcription, AI agents and a call centre module, and a flat annual fee instead of a per-user price. We could not read the price tables, so no amount is quoted.
What 3CX does better than Dialpad
- You can self-host the system and its transcription engine
- A free edition and a free trial exist
- Flat annual fee rather than per user
- AI transcription, agents and call centre in one product
Where 3CX is a step down from Dialpad
- Contracting entity varies and can be American
- You run and secure the system yourself if you self-host
- More administration than a hosted dialer
- Prices could not be verified
Standout against Dialpad. It is the only one here that can run on your own servers, including its transcription engine.
- Which law reaches it. eu-eea. Dialpad is run from the United States, so the CLOUD Act obliges the provider to hand over data on a valid order regardless of which country the servers are in.
Best for: Mid-sized companies in several European countries that want one supplier
NFON AG, Zielstattstraße 36, Munich, is registered as HRB 168022 at the Amtsgericht München. Its legal notice lists subsidiaries in the UK, France, Austria, Poland and other countries.
The site describes cloud telephony, an omnichannel contact centre, pre-configured AI assistants, an AI agent studio, 300+ integrations, Teams integration and processing on European servers, by its own statement. No prices are published.
What NFON does better than Dialpad
- Local subsidiaries in many European countries
- Contact centre and AI assistants from one supplier
- Teams integration
- EU server statement and a register entry
Where NFON is a step down from Dialpad
- No published prices
- Sold mainly on request
- Transcription is not stated as a plain feature on the page we read
- Heavier than a small-team dialer
Standout against Dialpad. It runs its own subsidiaries in many European countries, with local contracting.
Wildix
an AI-native platform sold through partners
Best for: Companies that buy through an integrator and want CRM-linked calls and AI
Its terms name Wildix OÜ, registered in Estonia, together with affiliated entities, and say that governing law follows the customer's country. Purchases are described as final and non-refundable. The site lists offices in Tallinn, Coventry and Columbus, Ohio.
It describes x-bees as an AI-native platform with calls, contact centre and meetings, the Wilma AI assistant and CRM links to Salesforce, HubSpot and Microsoft Dynamics. Support runs through partners. No prices are published.
What Wildix does better than Dialpad
- Calls, contact centre and meetings on one platform
- Wilma AI assistant and CRM integrations
- Governing law follows your own country
- Large partner network for local support
Where Wildix is a step down from Dialpad
- Non-refundable purchases, by its own terms
- Support goes through a partner, not directly
- Offices include one in the United States
- No published prices and no registry code checked
Standout against Dialpad. The governing law is set by the customer's own country.
Voys
Dutch VoIP with transcripts and summaries, cancellable by the day
Best for: Dutch-speaking SMEs and service teams that value local law and short commitments
Its terms name Voys B.V. (KvK 50161113) in Groningen, and Voys One B.V. (KvK 61958956) for the enterprise product. Disputes go to the Rechtbank Noord-Nederland, location Groningen. The site says it is made and hosted in the EU and is ISO 27001 certified.
It describes automatic transcripts and call summaries, smart routing and a contact-centre option, with cancellation per day. The pages we read were mostly in Dutch and showed no prices.
What Voys does better than Dialpad
- Dutch companies under Dutch law with a local court
- Transcripts and summaries are described as features
- No long contracts
- Hosted in the EU, by its own statement
Where Voys is a step down from Dialpad
- Mostly Dutch-language materials
- No prices read
- Narrower country coverage than a global platform
- Not built for large international contact centres
Standout against Dialpad. Contracts can be cancelled per day, under Dutch law.
Telavox
a Swedish platform with AI Assist, sold direct and via operators
Best for: Nordic companies that want a Swedish contract and AI call assistance
Its Swedish general terms (2023) name Telavox AB, org. no. 556600-7786, apply Swedish law and give Stockholm district court first-instance jurisdiction. Its legal page lists a privacy notice for AI applications and a sub-processor list.
The site describes a phone system, AI Assist, an AI Receptionist, omnichannel messaging and analytics, and puts much emphasis on white-label sales through operators. Specific transcription features and prices are not shown.
What Telavox does better than Dialpad
- Swedish company under Swedish law with a local court
- Separate privacy notice for its AI applications
- Public sub-processor list
- AI Assist and AI Receptionist in one platform
Where Telavox is a step down from Dialpad
- No prices and no transcription detail on the page we read
- Operator-led sales model may mean no direct plan for you
- Terms we read are from 2023 and in Swedish
- Least detail available of the eleven
Standout against Dialpad. It publishes a separate privacy notice for its AI applications.
What actually breaks when you switch
The hard parts of leaving are the numbers and the history. Port numbers only after the new platform works for a pilot group, and export recordings, transcripts and call logs from Dialpad first, since they usually do not come across.
Check what the AI layer costs on the plan you need. CloudTalk sells it as an add-on, Aircall puts conversation intelligence in Professional, Placetel from Business, sipgate in Enterprise, and voice agents are billed by the minute almost everywhere.
Test transcription in your own languages and accents before you commit, and ask each vendor which AI model providers process your audio. The contracting entity for Aircall, CloudTalk and 3CX can be American depending on where you buy.
Which European tool is closest to Dialpad?
Ringover and Aircall are closest in shape: cloud phones for sales and support teams with call recording, transcripts, summaries and CRM integrations. CloudTalk adds a power dialer and a conversation-intelligence add-on.
None replicates the full Dialpad AI set (live coaching, playbooks, scorecards) in the same package, so test the features you actually use.
Which of these include AI transcription without an add-on?
Ringover says transcription, summaries, tags and notes are in all plans. Aircall lists transcription in all plans. Placetel includes AI summaries and transcripts from its Business tier, and 3CX offers AI transcription in its AI edition.
CloudTalk sells Conversation Intelligence as an add-on, and sipgate lists AI call analytics under its Enterprise plan.
Which suit a real contact centre rather than a sales team?
Daktela is built as an omnichannel contact centre (voice, email, chat, SMS and social). NFON, Voys and Telavox each describe a contact-centre offer, and sipgate sells priced contact-centre plans with routing and real-time dashboards. 3CX and Wildix include call-centre features inside their phone systems.
For small support teams, Aircall and CloudTalk are lighter to set up.
Can I host the system myself?
Only 3CX offers it among these: hosted by 3CX, on-premise or self-hosted, with a transcription engine you can install yourself. That is a real option if audio must stay on your own servers, but you then run the phone system.
Which one to pick
For the nearest thing to Dialpad as a sales and support phone, start with Ringover, which states that transcripts and summaries are in every plan, and Aircall, which has the longest integration list. CloudTalk is the one to try if you want a trial without a card and a clearly priced AI add-on.
If you run a service desk, Daktela is built for it, with prices per channel and user, and sipgate is the pick if you want contact-centre prices in plain text and a 30-day trial. Placetel suits a German-speaking SME that wants AI summaries at the middle tier of a cloud PBX.
NFON, Wildix and Telavox are quote-led and fit larger or partner-managed deployments, Voys is the Dutch option with daily cancellation, and 3CX is the only one you can host yourself.
Be realistic about the gap. Dialpad's coaching, playbooks and scorecards are a wider AI set than most of these describe, and none of the eleven imports your Dialpad history. Switch for a European contracting party and court, and keep Dialpad if the coaching tools are the reason you chose it.
Frequently Asked Questions
Dialpad, Inc. is at 2700 Camino Ramon, Suite 490, San Ramon, California. Its terms say California law applies to disputes and that claims are litigated exclusively in the federal or state courts of San Francisco. A signed Master Service Agreement supersedes the online terms.
Its pricing page shows no per-user amounts in the text. It describes a credit-based pool for its AI Agent and sends buyers to sales for a quote, so compare with a quote in hand.
sipgate lists business S at €12.95, L at €17.95 and XL at €22.95 per user per month excluding VAT, contact-centre plans from €199.95 a month for 6,000 minutes, and AI agents with a free tier of 500 minutes. Daktela lists voice at €30 per user per month, email at €30, and an all-channel bundle at €86, with a 14-day trial.
Placetel lists three tiers, from about €6.90 to €16.90 per user per month depending on tier and contract length. AI call summaries and transcripts are listed from the Business tier, and its separate AI assistants start at €69 a month.
Aircall SAS in Paris (RCS Paris 807 437 595) acts for Europe, the Middle East and Asia, and Aircall.io, Inc., a Delaware company, for North America. Its privacy policy says the entity that is the contracting party to your company is the controller, so read the order form.
Yes. Its terms name CloudTalk, s.r.o. in Bratislava (registration 46 817 832) and CloudTalk.io, Inc., a Delaware corporation. Which one is your contracting party depends on where you are and how you buy, so confirm it before you sign.
3CX is listed with Cyprus in our data, but its EULA says the contracting entity may be 3CX Ltd, 3CX USA Inc., 3CX Software DMCC or another group company, and law and courts follow that entity. US customers contract with 3CX USA Inc. under Florida law. Check the product appendix for yours.
Its terms name Wildix OÜ, registered in Estonia, together with affiliated entities, and the governing law follows the customer's country. Its site also lists offices in Coventry and Columbus, Ohio. We could not verify the registry code, and Wildix sells mainly through partners.
sipgate offers 30 days, CloudTalk 14 days without a card, Daktela 14 days, and 3CX has a free edition and a free trial. Aircall states a free trial with bonus AI minutes. Voys mentions a free month for CRM integrations. NFON, Wildix and Telavox are sold through a quote or partners.
Probably, unless you export it. Download recordings, transcripts and call logs from Dialpad before you cancel, and keep them under your own retention policy. None of the tools here imports another vendor's transcripts as native data.
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