Aircall
Paris-founded cloud call center with AI voice agents and 250+ integrations, from $30/license/month
Quick Overview
| Company | Aircall SAS |
|---|---|
| Category | Call Center Software |
| Headquarters | Paris, France |
| Founded | 2014 |
| EU Presence | EU (France) |
| Open Source | Not stated; closed-source SaaS |
| Compliance | GDPR-compliant; Enterprise tier adds HIPAA and SOC 2 support |
| Pricing | From $30/license/month (min. 3 licenses) |
| Free Option | No permanent free tier stated; demo-based trial |
| Replaces | RingCentral, Five9, Zendesk Talk |
Detailed Review
Aircall was founded in Paris in 2014 and remains headquartered there, alongside a New York office that supports its US customer base.
It is one of the better-known names in this category, used by more than 23,000 businesses, and its pricing is published rather than fully quote-only: Essentials runs $30 per license a month and Professional $50, both with a three-license minimum, while Enterprise requires a custom quote and a 25-license minimum. Annual billing cuts 25% off the monthly price on every tier.
The product bundles IVR, time- and date-based call routing, call queuing with ring groups, call recording and transcription, and a shared call inbox, all included from the entry Essentials tier. Its main differentiator is breadth of integration: Aircall lists 250+ native connections, including Salesforce, HubSpot and Zendesk, plus SMS/MMS support. Professional and Enterprise add smart routing driven by live CRM data, queue callback, and a Power Dialer that can work up to 1,000 numbers in a single campaign.
AI Voice Agents are sold as an add-on rather than bundled — from $100 a month minimum, or $0.49 a minute pay-as-you-go — which keeps the core plans lean but means the newest AI capability is an extra line item.
Enterprise-grade features (SAML SSO, API access, HIPAA support) are gated behind the top, quote-only tier. For a team that already lives inside a CRM or helpdesk and wants telephony layered on top rather than a full standalone CCaaS deployment, the integration breadth is the main draw.
What Aircall does well
- Published pricing on the two self-serve tiers, with a 25% discount for annual billing
- 250+ native integrations, one of the widest integration libraries in this category
- Core call center features (IVR, routing, queuing, recording, transcription) included from the entry tier
- Power Dialer scales to 1,000 numbers per campaign on Professional and Enterprise
Where Aircall falls short
- AI Voice Agents are a separate paid add-on, not bundled into the core plans
- Enterprise tier is quote-only with a 25-license minimum, a large jump from the 3-license entry tiers
- Smart, CRM-data-driven routing is withheld from the entry Essentials plan
- SAML SSO and HIPAA support are Enterprise-only
Standout feature. Integration breadth — 250+ native connections mean Aircall is often installed as a calling layer inside an existing CRM or helpdesk rather than as a standalone contact center.
Pros and Cons
Pros
- Published pricing on the two self-serve tiers, with a 25% discount for annual billing
- 250+ native integrations, one of the widest integration libraries in this category
- Core call center features (IVR, routing, queuing, recording, transcription) included from the entry tier
- Power Dialer scales to 1,000 numbers per campaign on Professional and Enterprise
Cons
- AI Voice Agents are a separate paid add-on, not bundled into the core plans
- Enterprise tier is quote-only with a 25-license minimum, a large jump from the 3-license entry tiers
- Smart, CRM-data-driven routing is withheld from the entry Essentials plan
- SAML SSO and HIPAA support are Enterprise-only
Alternatives to Aircall
Frequently Asked Questions
What is Aircall?
Aircall is paris-founded cloud call center with AI voice agents and 250+ integrations, from $30/license/month.
Where is Aircall based?
Aircall is operated by Aircall SAS, based in Paris, France, which places it under EU (France) law.
What does Aircall cost?
Essentials $30/license/month; Professional $50/license/month (min. 3 licenses); Enterprise custom (min. 25 licenses); 25% discount with annual billing
Who is Aircall best for?
Sales and support teams that live inside a CRM or helpdesk and want call center features layered on top of 250+ existing integrations.
Is Aircall a good alternative to RingCentral or Five9?
Aircall is built as a European alternative to widely used call center and contact center platforms like RingCentral and Five9. It will not be a like-for-like feature match in every respect, so check the review above for where it genuinely differs before switching.
How does Aircall compare to other Call Center Software tools?
Aircall is one of several European Call Center Software tools covered on this site. See the full Call Center Software category page for how it ranks against its closest European competitors.