Ringover
French cloud business phone and call center platform with AI receptionist included from the entry plan
Quick Overview
| Company | Ringover Group |
|---|---|
| Category | Call Center Software |
| Headquarters | Montrouge (Paris area), France |
| Founded | 2005 |
| EU Presence | EU (France) |
| Open Source | Not stated; closed-source SaaS |
| Compliance | GDPR-compliant |
| Pricing | Published entry pricing; Business and Advanced tiers scale up |
| Free Option | No permanent free tier stated |
| Replaces | RingCentral, Five9, Twilio Flex |
Detailed Review
Ringover was founded in 2005 and is headquartered in Montrouge, in the Paris metropolitan area, with additional offices in Barcelona, London and Atlanta. It sells three tiers: Talk, an entry-level plan buyable online without talking to sales; Business, its most popular plan aimed at teams of three or more on a 12-month commitment; and Advanced, which requires a demo and custom quote. Optional add-ons include conversational AI, omnichannel messaging and AI voice agents billed per minute.
Talk covers a local or toll-free number, unlimited domestic calling, business-hours configuration, call recording with AI-generated summaries and transcription, and an AI-powered virtual receptionist included by default. Business adds local numbers in 65+ countries, advanced IVR with intelligent call routing and call groups, 100+ CRM and helpdesk integrations, call monitoring and coaching tools, and a power dialer. Advanced layers on call campaigns, voicemail drop, local presence dialing and single sign-on.
The step from Talk to Business is a real jump in both price and commitment — Business requires a 12-month term — which makes Ringover better suited to a team that already knows it wants contact-center-grade routing and integrations rather than one still evaluating the category. AI features that are core to some competitors, like conversational AI and omnichannel messaging, are priced as separate add-ons here rather than bundled into a tier.
What Ringover does well
- AI-powered virtual receptionist and call transcription included from the entry Talk plan
- Business tier bundles advanced IVR, intelligent routing and 100+ integrations
- Buyable online without a sales call at the entry tier
- Local numbers available in 65+ countries on the Business plan
Where Ringover falls short
- Business tier requires a 12-month commitment and a three-seat minimum
- Conversational AI, omnichannel messaging and AI voice agents are all separate paid add-ons
- Advanced plan is fully custom-quoted, requiring a demo
- Smaller published integration and feature set than category leaders at the entry tier
Standout feature. An AI-powered virtual receptionist with call summaries and transcription bundled into the cheapest published plan, rather than sold as an add-on.
Pros and Cons
Pros
- AI-powered virtual receptionist and call transcription included from the entry Talk plan
- Business tier bundles advanced IVR, intelligent routing and 100+ integrations
- Buyable online without a sales call at the entry tier
- Local numbers available in 65+ countries on the Business plan
Cons
- Business tier requires a 12-month commitment and a three-seat minimum
- Conversational AI, omnichannel messaging and AI voice agents are all separate paid add-ons
- Advanced plan is fully custom-quoted, requiring a demo
- Smaller published integration and feature set than category leaders at the entry tier
Alternatives to Ringover
Frequently Asked Questions
What is Ringover?
Ringover is french cloud business phone and call center platform with AI receptionist included from the entry plan.
Where is Ringover based?
Ringover is operated by Ringover Group, based in Montrouge (Paris area), France, which places it under EU (France) law.
What does Ringover cost?
Talk plan published entry pricing per user/month; Business plan for teams of 3+ with a 12-month commitment; Advanced plan custom-quoted
Who is Ringover best for?
Small sales and support teams that want a self-serve, AI-assisted phone system first and can add contact-center-grade routing and integrations as they grow into the Business tier.
Is Ringover a good alternative to RingCentral or Five9?
Ringover is built as a European alternative to widely used call center and contact center platforms like RingCentral and Five9. It will not be a like-for-like feature match in every respect, so check the review above for where it genuinely differs before switching.
How does Ringover compare to other Call Center Software tools?
Ringover is one of several European Call Center Software tools covered on this site. See the full Call Center Software category page for how it ranks against its closest European competitors.