CloudTalk
Slovak call center software with published per-seat pricing from €19/user/month and a no-code IVR builder
Quick Overview
| Company | CloudTalk s.r.o. |
|---|---|
| Category | Call Center Software |
| Headquarters | Bratislava, Slovakia |
| Founded | 2016 |
| EU Presence | EU (Slovakia) |
| Open Source | Not stated; closed-source SaaS |
| Compliance | GDPR-compliant; specific security certifications not published on the pricing page |
| Pricing | From €19/user/month (annual), published tiers |
| Free Option | Free trial offered; no permanent free tier stated |
| Replaces | Five9, RingCentral, Talkdesk |
Detailed Review
CloudTalk is a Bratislava-based business calling and call center platform, founded in 2016 and still headquartered in Slovakia with a second office in Prague.
It stands out in this category for doing something most enterprise CCaaS vendors avoid: publishing real per-seat prices. Lite starts at €19 per user a month billed annually (€27 month-to-month), Starter at €25, Essential at €29, and Expert — which adds Salesforce ecosystem integration and a workflow designer — at €49 a month with a three-seat minimum.
The product is built around the Call Flow Designer, a drag-and-drop canvas for building IVR trees, call queues and fail-over rules without code. Routing can be skill-based, condition-based or preferred-agent, and every plan includes call queuing with a VIP queue option for priority callers. CloudTalk lists 95+ native integrations, including HubSpot, Pipedrive, Salesforce, Zoho CRM, Microsoft Teams and Zendesk, plus live call monitoring, agent and group reporting, and custom dashboards.
Call recording retention is the clearest tier gate: one month on Lite, unlimited on Essential and Expert. Omnichannel depth (chat, WhatsApp, social) is thinner than dedicated CX platforms like Dixa or Diabolocom, and the most advanced workflow automation sits behind the Expert plan's three-seat minimum. For a sales or support team that wants a fast, self-serve setup with transparent pricing rather than a multi-week enterprise CCaaS rollout, it is one of the most approachable entry points in the category.
What CloudTalk does well
- Published per-user pricing across all four tiers — rare in this category and easy to budget without a sales call
- No-code Call Flow Designer for building IVRs, queues and fail-over rules
- 95+ native CRM and helpdesk integrations, including Salesforce, HubSpot and Zendesk
- Fast, self-serve setup aimed at SMB and mid-market sales and support teams
Where CloudTalk falls short
- Advanced workflow automation and the Salesforce ecosystem integration are reserved for the top Expert tier
- Call recording retention is capped at one month on the entry Lite plan
- Less omnichannel depth (chat, WhatsApp, social) than dedicated CX platforms in this category
- Expert tier requires a three-seat minimum
Standout feature. The Call Flow Designer — a visual, no-code canvas for building IVRs, queues and fail-over logic that most competitors bury in a settings menu or require professional services to configure.
Pros and Cons
Pros
- Published per-user pricing across all four tiers — rare in this category and easy to budget without a sales call
- No-code Call Flow Designer for building IVRs, queues and fail-over rules
- 95+ native CRM and helpdesk integrations, including Salesforce, HubSpot and Zendesk
- Fast, self-serve setup aimed at SMB and mid-market sales and support teams
Cons
- Advanced workflow automation and the Salesforce ecosystem integration are reserved for the top Expert tier
- Call recording retention is capped at one month on the entry Lite plan
- Less omnichannel depth (chat, WhatsApp, social) than dedicated CX platforms in this category
- Expert tier requires a three-seat minimum
Alternatives to CloudTalk
Frequently Asked Questions
What is CloudTalk?
CloudTalk is slovak call center software with published per-seat pricing from €19/user/month and a no-code IVR builder.
Where is CloudTalk based?
CloudTalk is operated by CloudTalk s.r.o., based in Bratislava, Slovakia, which places it under EU (Slovakia) law.
What does CloudTalk cost?
Lite €19/user/month (annual) or €27/user/month (monthly); Starter €25/€34; Essential €29/€39; Expert €49/€69/user/month (min. 3 seats)
Who is CloudTalk best for?
Sales and support teams that want published per-seat pricing and a no-code IVR/queue builder without a lengthy enterprise sales process.
Is CloudTalk a good alternative to Five9 or RingCentral?
CloudTalk is built as a European alternative to widely used call center and contact center platforms like Five9 and RingCentral. It will not be a like-for-like feature match in every respect, so check the review above for where it genuinely differs before switching.
How does CloudTalk compare to other Call Center Software tools?
CloudTalk is one of several European Call Center Software tools covered on this site. See the full Call Center Software category page for how it ranks against its closest European competitors.