LiveAgent
Slovak helpdesk with proactive chat invitations and a 24/7 AI support agent, from Quality Unit s.r.o.
Quick Overview
| Company | Quality Unit, s. r. o. |
|---|---|
| Category | Chatbot & Conversational Marketing |
| Headquarters | Slovakia |
| Founded | Not stated by the vendor |
| EU Presence | EU (Slovakia) |
| Open Source | Not stated; closed-source SaaS |
| Compliance | GDPR-compliant; data processing agreement available |
| Pricing | From $15/agent/month, billed annually |
| Free Option | 30-day free trial, no card required; no permanent free tier |
| Replaces | Drift, Intercom, Zendesk |
Detailed Review
LiveAgent is built and operated by Quality Unit, s. r. o., a Slovak software company, which puts it under EU jurisdiction end to end.
The product is first a helpdesk — ticketing, live chat and a call centre live under one roof — and its conversational-marketing layer sits on top rather than being the whole product: proactive chat invitations trigger automatically based on visitor behaviour, and a 24/7 AI support agent answers routine questions and hands off to a human when it runs out of confidence.
Pricing is published and split into four agent-based tiers: Small Business at $15/agent/month, Medium Business at $29, Large Business at $49 and Enterprise at $69, all billed annually (monthly billing runs higher). Every tier ships an AI Answer Assistant that drafts replies from past tickets, and the self-learning knowledge base turns resolved tickets into searchable articles over time. A 30-day free trial with no card required is available at every tier, though there is no permanent free plan.
Where LiveAgent earns its place in a conversational-marketing shortlist is the proactive layer: real-time visitor monitoring lets an agent see who is browsing and trigger an invitation at the right page, and feedback buttons and satisfaction surveys close the loop after the conversation.
It is not a dedicated lead-qualification chatbot builder the way Landbot or Tiledesk are — the flows are simpler and the product's centre of gravity stays on ticketing — so a team that wants a marketing-bot-first tool should weigh that trade-off against LiveAgent's broader helpdesk feature set.
What LiveAgent does well
- Slovak-run end to end, with a single EU entity behind both the product and the contract
- Proactive, behaviour-triggered chat invitations included rather than sold as a separate add-on
- A 24/7 AI support agent with human handoff, plus an AI Answer Assistant for agents
- Ticketing, live chat and a call centre in one product, useful for a team that wants fewer vendors
Where LiveAgent falls short
- No permanent free tier, only a 30-day trial
- The conversational-marketing layer is lighter than a dedicated chatbot-builder product, with no visual flow designer for lead-qualification sequences
- Pricing is per agent, which climbs quickly for a larger support team compared with conversation-based pricing
Standout feature. Proactive, behaviour-triggered chat invitations built into every tier: a visitor's page and browsing pattern can start a conversation automatically, which is the closest thing to a marketing-bot trigger LiveAgent ships without buying a separate product.
Pros and Cons
Pros
- Slovak company, single EU entity behind product and contract
- Proactive, behaviour-triggered invitations included
- 24/7 AI support agent with human handoff
- Ticketing, live chat and call centre in one product
- Published per-agent pricing from $15
Cons
- No permanent free tier, only a 30-day trial
- No visual flow designer for lead-qualification sequences
- Per-agent pricing climbs for larger teams
- Conversational layer lighter than bot-first products
Alternatives to LiveAgent
Frequently Asked Questions
What is LiveAgent?
LiveAgent is a Slovak helpdesk platform with proactive chat invitations and a 24/7 AI support agent, built and operated by Quality Unit, s. r. o.
Where is LiveAgent based?
LiveAgent is built and operated by Quality Unit, s. r. o., a Slovak company, which places it under EU (Slovakia) law.
What does LiveAgent cost?
Small Business $15/agent/month; Medium Business $29/agent/month; Large Business $49/agent/month; Enterprise $69/agent/month, billed annually (monthly billing runs higher); a 30-day free trial is available with no card required.
Who is LiveAgent best for?
A support team that wants ticketing, live chat and proactive, behaviour-triggered chat invitations under one Slovak-run roof, without paying separately for a dedicated marketing-bot product.
Is LiveAgent a good alternative to Drift or Intercom?
LiveAgent is built as a European alternative to US-based conversational marketing and chat tools. It leans more toward helpdesk-grade ticketing than pure lead-gen chatbot flows, so check the review above for where it genuinely differs before switching.
How does LiveAgent compare to other Chatbot & Conversational Marketing tools?
LiveAgent is one of several European chatbot and conversational-marketing tools covered on this site. See the full Chatbot & Conversational Marketing category page for how it ranks against its closest European competitors.