Tiledesk
Italian open-source chatbot builder with AI lead qualification and self-hosting, from Tiledesk S.r.l.
Quick Overview
| Company | Tiledesk S.r.l. |
|---|---|
| Category | Chatbot & Conversational Marketing |
| Headquarters | Galatina (Lecce), Italy |
| Founded | Not stated by the vendor |
| EU Presence | EU (Italy) |
| Open Source | Yes; self-hosting or private cloud available |
| Compliance | GDPR-compliant; self-hosting option for data residency |
| Pricing | From €124/month billed annually (€149/month billed monthly) |
| Free Option | Free access for qualifying open source projects via application; no permanent free commercial tier |
| Replaces | Drift, Intercom, Chatfuel |
Detailed Review
Tiledesk is an open-source chatbot platform built by Tiledesk S.r.l., an Italian company registered in Galatina, in the province of Lecce. What sets it apart in a conversational-marketing shortlist is the combination of an intuitive visual flow builder — the company calls it the Design Studio — with a genuine self-hosting option, which is rare among chatbot-builder tools and matters to a European buyer who wants conversation and lead data to stay on infrastructure it controls.
Pricing runs across three published tiers: Pro at €149/month (€124/month billed annually) covers 3 users, 20 AI agents, 5 million AI tokens and 3,000 conversations a month; Business at €499/month (€416/month billed annually) scales that to 5 users, 50 AI agents and 5,000 conversations; and Enterprise is custom-priced with unlimited users, AI agents and conversations plus a dedicated account manager.
A white-label option is available for agencies reselling the product under their own brand, and Tiledesk offers free access to qualifying open source projects through a formal application process rather than a self-serve free tier.
On the marketing side, the Design Studio lets a team build AI agents for specific roles — sales, support, onboarding — with explicit AI-driven lead qualification and routing, and the bot deploys across web, WhatsApp, Messenger, SMS, email and voice from one flow.
The trade-off for that flexibility is polish: the visual builder is the strongest part of the product, and a team evaluating it should expect a steeper setup than a purely hosted, wizard-driven competitor, particularly if it chooses to self-host.
What Tiledesk does well
- Genuine self-hosting or private-cloud deployment, unusual among chatbot-builder products
- Explicit AI-driven lead qualification and routing built into the flow designer, not bolted on
- Multi-channel deployment (web, WhatsApp, Messenger, SMS, email, voice) from a single designed flow
- Free access route for qualifying open source projects
Where Tiledesk falls short
- No permanent self-serve free tier for commercial use
- Self-hosting requires a team able to run and maintain the infrastructure itself
- Entry pricing (€124/month annually) is higher than Landbot or Crisp's entry paid tiers
Standout feature. The self-hosting option: a European team with strict data-residency requirements can run the chatbot and conversation history entirely on its own infrastructure, a choice that most hosted chatbot-marketing competitors on this list do not offer at all.
Pros and Cons
Pros
- Genuine self-hosting or private-cloud deployment
- Open source, with free access for qualifying open source projects
- Explicit lead qualification and routing in the flow designer
- Web, WhatsApp, Messenger, SMS, email and voice from one flow
- White-label option for agencies
Cons
- No permanent free commercial tier
- Self-hosting needs infrastructure expertise
- Entry pricing of EUR 124 a month annually is above Landbot or Crisp
- Steeper setup than a wizard-driven hosted tool
Alternatives to Tiledesk
Frequently Asked Questions
What is Tiledesk?
Tiledesk is an Italian open-source chatbot builder with AI lead qualification and a self-hosting option, made by Tiledesk S.r.l.
Where is Tiledesk based?
Tiledesk is built and operated by Tiledesk S.r.l., based in Galatina, in the province of Lecce, Italy, which places it under EU (Italy) law.
What does Tiledesk cost?
Pro is €149/month (€124/month billed annually) for 3 users, 20 AI agents and 3,000 conversations/month; Business is €499/month (€416/month billed annually) for 5 users, 50 AI agents and 5,000 conversations/month; Enterprise is custom-priced with unlimited users and AI agents. Self-hosting is available, and the company offers free access to qualifying open source projects.
Who is Tiledesk best for?
A technical European team that wants a chatbot flow designer for lead qualification and routing with the option to self-host, rather than a purely hosted SaaS chatbot.
Is Tiledesk a good alternative to Drift or Intercom?
Tiledesk is built as a European alternative to US-based conversational marketing and chatbot tools, with the added option of self-hosting that none of the large US incumbents offer. Check the review above for where it genuinely differs before switching.
How does Tiledesk compare to other Chatbot & Conversational Marketing tools?
Tiledesk is one of several European chatbot and conversational-marketing tools covered on this site. See the full Chatbot & Conversational Marketing category page for how it ranks against its closest European competitors.