European Call Tracking Software

#1 Mediahawk

Silsoe, United Kingdom Starter £199 per month (£179 billed annually), Professional £299 per month (£269 billed annually), Enterprise on application; call charges billed in arrears Demo on request

Best for: UK marketing teams that want call tracking with attribution reporting and a listed price

• Operating company. Media Hawk Limited
• Jurisdiction. United Kingdom (adequacy decision, outside the EEA)
• Where the data sits. Not stated on the pages checked
• Source code. Closed source
• Replaces. CallRail plus basic attribution add-ons

Mediahawk is a UK platform from Media Hawk Limited that treats a phone call as one touchpoint among forms and live chats, and it can follow a lead across several of them. Starter costs £199 a month and Professional £299, with annual billing bringing those to £179 and £269, and call charges such as 15p per call on Starter come on top. Sales matching only arrives with Professional.

The terms name Media Hawk Limited, registered number 4432034, under English law, with a default minimum period of 30 days. Companies House shows two individuals as persons with significant control. The terms give a Bedfordshire registered address while the website lists Milton Keynes, so check which one appears on your contract. According to the vendor, customers include Kia, Worldpay and The London Clinic.

Standout feature. It is the only tool here whose published Professional plan ties calls, forms and chats to sales figures at a fixed monthly price.

#2 Infinity

Milton Keynes, United Kingdom Starter £349 per month (1,000 calls, 30 numbers), Growth £1,495, Pro £2,500, Enterprise on request; the page shows a second, higher price beside each and 12-month agreements Demo on request

Best for: Mid-size and larger UK advertisers that need call tracking tied to analytics and bidding platforms

• Operating company. Infinity Tracking Limited
• Jurisdiction. United Kingdom (adequacy decision, outside the EEA)
• Where the data sits. UK data centres and AWS Dublin for European customers (per terms, Annex 2)
• Source code. Closed source
• Replaces. CallRail plus conversation analytics add-ons

Infinity sells call tracking with dynamic number insertion and has absorbed ResponseTap, whose old address now redirects to Infinity pages. Packages run from Starter at £349 a month for 1,000 calls and 30 numbers to Pro at £2,500 for 10,000 calls and 1,000 numbers, on 12-month agreements. Each price sits beside a higher figure the page does not explain.

Infinity Tracking Limited, number 07192131, is the contracting party under English law, and Companies House lists Smedvig Capital Limited and two UK individuals as significant controllers. Annex 2 of the terms names its data centres and AWS Dublin, and Schedule 1 says data does not leave the EEA without written consent. The privacy policy also names a US entity in Baltimore. ISO 27001 is stated by the vendor.

Standout feature. Its Smart Outcomes feature sends call results back to bidding platforms, which closes the loop between a phone call and the ad bid.

#3 matelso

Kaiserslautern, Germany Small websites from €122 per month plus €456 setup; medium websites from €202 per month plus €596 setup; individual quotes above Demo on request

Best for: DACH companies and agencies that want call tracking with German servers and onboarding included

• Operating company. matelso GmbH
• Jurisdiction. EU (Germany)
• Where the data sits. Germany (stated on the call tracking page)
• Source code. Closed source
• Replaces. CallRail plus manual call logging

matelso offers call tracking inside a wider platform that includes a cloud phone system and a staffed ServiceCenter that answers and pre-qualifies calls. Small websites pay from €122 a month plus €456 setup, medium ones from €202 plus €596, and the setup fee covers onboarding. Numbers exist in over 60 countries, and Call Scoring AI transcribes and rates each call.

The imprint names matelso GmbH at Europaallee 34 in Kaiserslautern, registered at Amtsgericht Kaiserslautern under HRB 33819, and the vendor says its servers are in Germany. It lists GA4, Google Ads, Matomo, Salesforce, HubSpot, Pipedrive, Zoho, Zapier, Make and n8n, and says it sets first-party cookies only. No trial is described for Call Tracking.

Standout feature. No other tool here combines a German-hosted tracker with human call answering and pre-qualification.

#4 Dexem

Cesson-Sévigné, France Call Tracking Standard €39 per month (5 numbers, 120 minutes), Pro €109 per month (10 numbers, 300 minutes); usage above that is billed extra Demo on request

Best for: French and Benelux businesses that want call tracking, IVR and telephony from one supplier on monthly terms

• Operating company. Dexem SA
• Jurisdiction. EU (France)
• Where the data sits. France (homepage); legal notice names AWS as host
• Source code. Closed source
• Replaces. CallRail plus a separate IVR service

Dexem sells business telephony and AI voice agents, and Call Tracking is one of four products on its price page. Standard costs €39 a month with five numbers and 120 minutes, and Pro €109 with ten numbers and 300 minutes, billed monthly with no stated minimum term or setup fee. Overage prices are not published.

Dexem SA is registered in Rennes under B 432 008 746, with share capital of €64,280 and an office in Cesson-Sévigné. The homepage says the software is hosted in France, and the legal notice names Amazon Web Services in Paris La Défense as host. It shows customers Cote Sushi, Rent A Car, DomusVi and Air France with their years of joining, the earliest being 2012.

Standout feature. It is the one tool here that puts call tracking, a cloud IVR and team telephony on a single published €39 plan.

#5 Ruler Analytics

Liverpool, United Kingdom Small up to 10k visits: EUR 344/month (EUR 309 billed annually); Medium up to 50k visits: EUR 575/month (EUR 517 annually); larger tiers listed Demo on request

Best for: Marketing teams that need revenue-level attribution for leads and calls

• Operating company. Ruler Analytics Limited
• Jurisdiction. United Kingdom (adequacy decision, outside the EEA)
• Where the data sits. Not stated on the pages checked
• Source code. Closed source
• Replaces. Attribution add-ons of reporting tools, GA4 last-click reports

Ruler Analytics is a Liverpool attribution platform that asks which marketing activity produced revenue, and calls are one of the inputs. Pricing follows site traffic: €344 a month for up to 10,000 visits and €575 for up to 50,000, about 10% less on annual billing. It adds multi-touch attribution, offline conversions and a budget scenario planner.

The privacy policy names Ruler Analytics Limited, number 09691646, with its registered office in the Royal Liver Building, and the site terms fall under the laws of England and Wales. The pages we checked do not state a hosting location, and the privacy page still carries 2018 update text. It is not a general reporting tool for dozens of ad platforms.

Standout feature. It is priced on website visits instead of calls or numbers, and it sends offline revenue back to ad platforms.

#6 Calltracks

Waltham Cross, United Kingdom Not published; book a conversation Demo on request

Best for: Multi-site sellers such as vehicle dealers that want calls matched to stock, department and sales outcome

• Operating company. Calltracks Limited
• Jurisdiction. United Kingdom (adequacy decision, outside the EEA)
• Where the data sits. United Kingdom and EEA (privacy policy)
• Source code. Closed source
• Replaces. CallRail plus manual sales matching

Calltracks is the product sold on the Barbuck website as call tracking and attribution across the customer journey. Dynamic numbers are keyed to source, medium, keyword, page or referrer, and static ones cover print, radio and listing sites. Pools can be set per department, and fields from your own data layer, such as registration or days in stock, can be attached to each call.

Calltracks Limited, number 06539973, is based in Waltham Cross, and Companies House lists one British individual as majority controller. The privacy policy names Barritel Ltd as a group company for telecoms and AI infrastructure and says systems are hosted in the UK and the EEA. No price is published. ISO 9001 and ISO 27001 are stated by the vendor.

Standout feature. It lets a dealer group see which call produced which car, because stock data from the website travels with the call.

#7 Optico

Marseille, France Not published on the pages checked Demo on request

Best for: French advertisers who want call source, keyword and revenue per source in one dashboard

• Operating company. Optico SAS
• Jurisdiction. EU (France)
• Where the data sits. Not stated on the pages checked
• Source code. Closed source
• Replaces. CallRail plus a callback widget

Optico offers four products: Call Tracking, Click to Call, Live Tracking and an interactive voice server. Call tracking attributes inbound calls to source, ad and keyword, and a Google Ads link reports profitability in real time and flags keywords with a negative margin. Click to call gives visitors a free automatic callback.

Optico SAS has share capital of €100,000 and SIREN 824 666 531, at 3 rue d'Arcole in Marseille, with no parent named. The legal notice gives no RCS city, and neither prices nor hosting appeared on the pages we checked. The homepage shows logos including Audika, Groupama, Expedia and Total, which are the vendor's own claims.

Standout feature. Live Tracking shows an agent the web visit history of the caller while the call is in progress.

#8 Magnétis

Courbevoie, France From €10 per month, no commitment; page estimates €59 per month for 10 numbers; calls €0.04 per minute to landlines and €0.05 to mobiles Demo on request

Best for: Retail and service networks with many local points of sale that need call pick-up and missed-call tracking

• Operating company. FINESIME SARL
• Jurisdiction. EU (France)
• Where the data sits. Not stated on the pages checked
• Source code. Closed source
• Replaces. CallRail plus manual missed-call checks

Magnétis is a French call tracking product aimed at networks of points of sale and at agencies. It assigns dedicated geographic numbers and attributes calls to SEO, Google Ads, Google Business Profile, email and listing portals. Plans start from €10 a month with no commitment, the page estimates €59 for ten numbers, and calls cost €0.04 per minute to landlines and €0.05 to mobiles.

The legal notice names FINESIME SARL as publisher of the brand, with share capital of €15,000, RCS Nanterre B 529 713 869, at 47 rue de Bitche in Courbevoie. Hosting of the product is not stated, and the website itself runs on Framer in Amsterdam. Besides tracking, it lists pick-up rates, missed-call alerts, AI transcription, revenue per call, and Salesforce and HubSpot connectors.

Standout feature. It treats the missed call as a tracked event, with an alert and an overflow to SMS, WhatsApp or a landing page.

#9 Multiconnect

Munich, Germany Call tracking packages from €59 per month, no setup fee, no minimum term; full price list on a separate site Demo on request

Best for: German and Austrian businesses and agencies that already buy telephony from the same provider

• Operating company. spusu Deutschland GmbH
• Jurisdiction. EU (Germany)
• Where the data sits. Not stated for call tracking
• Source code. Closed source
• Replaces. CallRail plus a separate phone provider

Multiconnect sells 3CX phone systems, SIP trunks, virtual numbers and a virtual call centre, and call tracking is one of its services. Packages start at €59 a month with no setup fee, no minimum term and no minimum revenue. A tracking number can be assigned per website session for keyword-level data, and numbers exist for German and Austrian area codes.

The imprint states that Multiconnect is a brand of spusu Deutschland GmbH, Platzl 2, 80331 Munich, Amtsgericht München HRB 203425. The page names Google Analytics and custom web tracking and lists no CRM connectors, hosting is not described for call tracking, and the full price list sits on a separate site we did not open.

Standout feature. It lets the person answering hear a whisper announcement and mark the call as a lead, sale or conversion.

#10 iovox

London, United Kingdom AI Agents from €100 to €200 per site per month; Call Intelligence from €2,000 per month plus usage (indicative) Demo on request

Best for: Multi-site operators such as restaurant groups, dealerships and clinics that want per-location call data

• Operating company. iovox Limited
• Jurisdiction. United Kingdom (adequacy decision, outside the EEA)
• Where the data sits. Not stated on the pages checked
• Source code. Closed source
• Replaces. CallRail plus a voicemail and booking service

iovox is a UK call tracking company that adds an AI layer: AI Agents for voice, chat and email, AI Insights for transcription and evaluation, and AI Voicemail that turns missed calls into structured leads. Pricing is per location, with AI Agents indicated at €100 to €200 per site a month and Call Intelligence from €2,000 a month plus usage.

The terms name iovox Limited, company number 6057954, under the law of England and Wales, and Companies House shows no registrable controller. The site lists offices in London, Paris and San Francisco. The terms mention a family of companies for internal data processing without naming them, and hosting is not stated. Quotes arrive within 24 hours according to the vendor.

Standout feature. It is the only tool here priced per location rather than per number, call or visit.

#11 CallPage

Warsaw, Poland Essentials $31 per month, Pro $79 per month (comparison table shows $39 and $99), Enterprise custom; billed monthly, annual billing saves 20% Demo on request

Best for: Small sites that want instant callbacks from visitors and basic source data per call

• Operating company. CallPage sp. z o.o.
• Jurisdiction. EU (Poland)
• Where the data sits. Not stated on the pages checked
• Source code. Closed source
• Replaces. CallRail for basic website-call capture

CallPage is a Polish website callback widget: it triggers on time on page, scroll depth or exit intent, then phones the visitor and a sales rep together. Essentials costs $31 a month for 50 successful calls and Pro $79 for 100, although a comparison table shows $39 and $99. A successful call is answered by both parties and lasts over 10 seconds.

The terms of service name CallPage sp. z o.o., Nowogrodzka 31, 00-511 Warsaw, KRS 0000572159, and add Polish VAT of 23% for Poland. A 14-day trial with Pro features needs no credit card. Calls are recorded with UTM source data and links to HubSpot, Salesforce, Pipedrive and Zendesk, but the pages describe no dynamic number insertion.

Standout feature. It starts the call itself from the visitor's session, so a lead is dialled within the visit rather than left to dial in.