Dexem
French call tracking, cloud IVR and call manager from Dexem SA in Cesson-Sevigne, with plans from €39 per month and hosting in France
Quick Overview
| Company | Dexem SA |
|---|---|
| Category | Call Tracking Software |
| Headquarters | Cesson-Sévigné, France |
| Founded | Not stated |
| EU Presence | Yes - France (EU) |
| Data Location | France (homepage); legal notice names AWS as host |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Call tracking, dynamic numbers, Cloud IVR, Call Manager, AI Insights Agent, AI Voice Agent, Google Ads, HubSpot, Salesforce and Zapier integrations |
| Pricing | Call Tracking Standard €39 per month (5 numbers, 120 minutes), Pro €109 per month (10 numbers, 300 minutes); usage above that is billed extra |
| Best For | French and Benelux businesses that want call tracking, IVR and telephony from one supplier on monthly terms |
| Replaces | CallRail plus a separate IVR service |
Detailed Review
Dexem sells business telephony and AI voice agents, with Call Tracking as one of four products on its price page. The homepage states that the software is hosted in France and that the team is French.
The legal notice names Dexem SA, registered in Rennes under B 432 008 746, with share capital of €64,280 and an address in Cesson-Sévigné. It lists Amazon Web Services in Paris La Défense as hosting provider.
Plans and billing
Call Tracking Standard costs €39 per month with five numbers and 120 minutes included, and the Pro plan costs €109 per month with ten numbers and 300 minutes. The page does not give the price of extra minutes or numbers, and does not say whether prices are with or without VAT.
Subscriptions are monthly with no stated minimum term and no setup fee. The tarifs page mentions a free trial for Call Tracking through a sign-up link, with terms depending on scope.
Products around tracking
Call Tracking analyses call origin and conversation content for marketing campaigns. Next to it sit Cloud IVR for routing, Call Manager for team telephony, and AI agents for voice answers and call summaries.
The homepage cites Google Ads, HubSpot, Salesforce and Zapier as examples of integrations. Common integrations are included in plans, and only custom ones are quoted.
Customers named
The homepage names Cote Sushi, Rent A Car, DomusVi and Air France with their customer-since years (2016, 2015, 2017 and 2012). A larger logo strip shows more names but does not label them as customers.
Limitations to Consider
Overage prices are not published, the page does not state VAT treatment, and the Standard tier is labelled Starter in one list. The site is in French, and the review rests on the vendor's pages, not a hands-on test.
Who Should Use Dexem
French-speaking businesses that want call tracking with IVR and telephony on monthly plans with hosting in France.
Pros and Cons
Pros
- Prices published for each product
- Monthly plans without setup fee
- Hosting in France stated on the homepage
- Common integrations included in plans
- IVR and call manager under the same account
Cons
- Extra minutes and numbers not priced publicly
- Site and support in French
- Trial terms depend on scope
- Fewer connectors listed than larger UK tools
Alternatives to Dexem
Other European call tracking software worth comparing before you decide:
Mediahawk
United Kingdom · Call tracking and marketing attribution with published monthly plans
Infinity
United Kingdom · UK call tracking with conversation analytics and bidding feedback
matelso
Germany · German-hosted call tracking with numbers in over 60 countries
Ruler Analytics
United Kingdom · Attribution platform that ties calls and forms to CRM revenue
See all European call tracking software or compare them directly against CallRail plus a separate IVR service on our alternatives page.
Frequently Asked Questions
Standard is €39 per month with five numbers and 120 minutes, and Pro is €109 per month with ten numbers and 300 minutes. Use above the included amounts is billed extra, and the page does not publish those rates.
The homepage says its software is hosted in France, and the legal notice names Amazon Web Services in Paris La Défense as hosting provider.
The pricing page describes monthly subscriptions and does not mention a minimum term or setup fee. Plan changes are possible at any time.