Tikivio
French help desk for small teams, priced per organisation instead of per agent, with a public API
Quick Overview
| Company | FACILICLIC (SARL à associé unique, share capital EUR 15,000, RCS Angers 492 489 521) |
|---|---|
| Category | Customer Support |
| Headquarters | Saumur, France |
| EU Presence | EU (France) |
| Data Location | European Union (the privacy policy states no hosting location outside the EU is used); host named in the legal notice: Scaleway SAS, Paris, France |
| Open Source | No |
| Pricing | Per organisation per month, excluding VAT, not per agent: Basic €9 (2 active agents, 1 mailbox, 2 GB, 500 requests a month), Essential €19 (5 agents, 2 mailboxes, 5 GB, 2,000 requests), Pro €39 (15 agents, 5 mailboxes, 25 GB, 10,000 requests, custom roles and multiple sender domains), Team+ €79 (40 agents, 10 mailboxes, 50 GB, 20,000 requests), Premium €199 (60 agents, 20 mailboxes, 100 GB, 50,000 requests). Public API included in every paid plan. Requests above the monthly limit go to a review queue and are not billed. |
| Free Option | 14 days, no credit card, with Pro capabilities and 2 GB attachment storage |
| Replaces | Zendesk, Freshdesk, Help Scout |
Detailed Review
Tikivio is a help desk from FACILICLIC, a French company in Saumur, that gathers requests arriving by e-mail, through a customer portal or from a website widget into one list. Each request is assigned, followed and closed.
The pricing model is the distinguishing part: plans are priced per organisation, not per agent. Basic is €9 a month for two active agents, Pro is €39 for 15 and Premium is €199 for 60, all excluding VAT, so adding an occasional colleague does not change the bill the way it does on a per-seat tool.
The feature set is aimed at service teams rather than chat-first shops. You connect an existing support mailbox and replies leave from your own address.
Response and resolution targets run in business hours with up to three escalation levels, requesters can follow their requests on a portal, and dated interventions can be planned in a calendar. A public API with signed event notices is included in every paid plan, and the interface is available in English and French. Hosting follows the privacy policy, which states that no location outside the European Union is used.
It is also a young and narrow product compared with what is already on this page. There is no live chat, so it does not replace Crisp or Userlike for site visitors who want an immediate answer.
Mailboxes connect with a password only, since OAuth sign-in is not supported yet, and automatic translation is planned but not enabled. No certification is claimed on the vendor pages, no numeric availability rate is promised in the terms, and standard support runs Monday to Friday, 9 am to 6 pm Paris time. It is placed last for that reason.
What Tikivio does well
- Priced per organisation (€9 to €199 a month), not per agent
- E-mail, portal and website widget in one tracked list
- Deadlines in business hours with up to three escalation levels
- Public API with signed event notices in every paid plan
- French contracting entity, French law, EU-only hosting per the privacy policy
Where Tikivio falls short
- No live chat
- Mailboxes connect with a password only; no OAuth sign-in yet
- No certifications claimed and no numeric availability commitment in the terms
- Interface in English and French only, translation not yet enabled
Standout feature. Flat monthly prices per organisation, from €9 for two agents to €199 for 60, in a category where most tools charge per seat.
Pros and Cons
Pros
- Priced per organisation (€9 to €199 a month), not per agent
- E-mail, portal and website widget in one tracked list
- Deadlines in business hours with up to three escalation levels
- Public API with signed event notices in every paid plan
- French contracting entity, French law, EU-only hosting per the privacy policy
Cons
- No live chat
- Mailboxes connect with a password only; no OAuth sign-in yet
- No certifications claimed and no numeric availability commitment in the terms
- Interface in English and French only, translation not yet enabled
Alternatives to Tikivio
Frequently Asked Questions
What is Tikivio?
Tikivio is a help desk from FACILICLIC, a French company in Saumur, that gathers requests arriving by e-mail, through a customer portal or from a website widget into one list. Each request is assigned, followed and closed.
The pricing model is the distinguishing part: plans are priced per organisation, not per agent. Basic is €9 a month for two active agents, Pro is €39 for 15 and Premium is €199 for 60, all excluding VAT, so adding an occasional colleague does not change the bill the way it does on a per-seat tool.
Where is Tikivio based?
Tikivio operates from Saumur, France, which places it under EU (France).
What does Tikivio cost?
Per organisation per month, excluding VAT, not per agent: Basic €9 (2 active agents, 1 mailbox, 2 GB, 500 requests a month), Essential €19 (5 agents, 2 mailboxes, 5 GB, 2,000 requests), Pro €39 (15 agents, 5 mailboxes, 25 GB, 10,000 requests, custom roles and multiple sender domains), Team+ €79 (40 agents, 10 mailboxes, 50 GB, 20,000 requests), Premium €199 (60 agents, 20 mailboxes, 100 GB, 50,000 requests).
Public API included in every paid plan. Requests above the monthly limit go to a review queue and are not billed.. 14 days, no credit card, with Pro capabilities and 2 GB attachment storage.
Who is Tikivio best for?
Small teams wanting a flat-price help desk. Flat monthly prices per organisation, from €9 for two agents to €199 for 60, in a category where most tools charge per seat.
What are the drawbacks of Tikivio?
No live chat. Mailboxes connect with a password only; no OAuth sign-in yet. No certifications claimed and no numeric availability commitment in the terms. Interface in English and French only, translation not yet enabled.
Is Tikivio a good alternative to Zendesk?
Tikivio is built as a European alternative to Zendesk: French help desk for small teams, priced per organisation instead of per agent, with a public API. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does Tikivio compare to other Customer Support tools?
Tikivio is one of several European Customer Support tools we cover. It is most often compared with Zendesk, Freshdesk, Help Scout.