The-Y CRM
Vienna CRM with a shared inbox and built-in phone system, free for 3 users, self-hostable
Quick Overview
| Company | The-Y e.U. (company register FN 631789b, Handelsgericht Wien, VAT ID ATU81770102) |
|---|---|
| Category | Customer Support |
| Headquarters | Vienna, Austria |
| EU Presence | EU (Austria) |
| Data Location | Hosted version: production server in the Vienna data centre of netcup GmbH (Karlsruhe, Germany), backups to a second server at a separate location; system emails via SMTP2GO in Amsterdam; optional AI only through the customer's own key (Anthropic, OpenAI or Google); company mail runs on RackNerd in the USA but does not carry CRM data |
| Open Source | No |
| Compliance | None stated; the security page lists nightly backups, a weekly automatic restore test, optional two-factor login and a DPA under Art. 28 GDPR |
| Pricing | Published on the-y.at/en/crm (Alpha and Beta prices, businesses only, incl. any VAT): Free at €0 (hosted by The-Y or self-hosted with a free key; 3 users, 1 brand, 1,000 outgoing messages and 200 outgoing call minutes per month, 2 simultaneous calls, 2 GB, 5 active automation flows, "Powered by The-Y" on customer-facing elements). Cloud Pro, hosted by The-Y in Austria, at €20 per month or €240 per year per company with unlimited users and brands, 10 GB storage and up to 10 simultaneous calls (€40 per month or €480 per year from the Live release). Self-hosting licence at €10 per month (Founder price, locked in for good if bought during Alpha or Beta; €20 per month later) or a lifetime licence at €240 one-off (€480 later). Add-ons: 10 GB storage for €3 per month, automation pack for €5 per month. WhatsApp, SMS, phone and AI costs are billed by the providers directly, with no markup. |
| Free Option | Free plan with no credit card; demo environment with sample data that lasts 24 hours |
| Replaces | HubSpot, Pipedrive, Zendesk |
Detailed Review
The-Y CRM comes from the CRM side but works as a shared team inbox for support. WhatsApp, email, Facebook Messenger, Instagram (including comments), phone and web chat arrive in one place, with assignment, labels, priorities, internal notes, snippets, macros and a task created from a conversation. A built-in phone system adds IVR, queues, voicemail and click-to-call, and SLA targets with escalation and satisfaction surveys are included.
The contracting entity is The-Y e.U., Senefeldergasse 25, 1100 Vienna, register number FN 631789b at the Commercial Court Vienna, VAT ID ATU81770102. The hosted version runs on a netcup server in the Vienna data centre, with nightly backups, and the vendor offers a data processing agreement under Art. 28 GDPR. The software is proprietary and can also be self-hosted with a licence key. The vendor calls the product Alpha and warns that features and prices may change.
Pricing is published: free for three users, and Cloud Pro at €20 a month per company with all users included. Compared with Zammad or Trengo on this page there is no formal ticketing depth and no long track record, and the company is a sole proprietorship. In its favour is the combination with CRM, invoicing and telephony at a flat company price. It fits small service businesses that handle customers on WhatsApp and the phone.
What The-Y CRM does well
- Free plan for three users
- Cloud Pro with all users included at €20 per month per company
- Channels and a built-in phone system in one inbox
- SLA targets and satisfaction surveys included
- Hosted in Vienna, with a DPA available
Where The-Y CRM falls short
- Labelled Alpha, with features and prices subject to change
- No dedicated ticketing depth compared with Zammad or Znuny
- Run by a sole proprietorship with no long track record
- Free plan shows "Powered by The-Y" on customer-facing elements
Standout feature. One company price covers every user and a full phone system, a combination few helpdesks on this page offer.
Pros and Cons
Pros
- Free plan for three users
- Cloud Pro with all users included at €20 per month per company
- Channels and a built-in phone system in one inbox
- SLA targets and satisfaction surveys included
- Hosted in Vienna, with a DPA available
Cons
- Labelled Alpha, with features and prices subject to change
- No dedicated ticketing depth compared with Zammad or Znuny
- Run by a sole proprietorship with no long track record
- Free plan shows "Powered by The-Y" on customer-facing elements
Alternatives to The-Y CRM
Frequently Asked Questions
What is The-Y CRM?
The-Y CRM comes from the CRM side but works as a shared team inbox for support. WhatsApp, email, Facebook Messenger, Instagram (including comments), phone and web chat arrive in one place, with assignment, labels, priorities, internal notes, snippets, macros and a task created from a conversation. A built-in phone system adds IVR, queues, voicemail and click-to-call, and SLA targets with escalation and satisfaction surveys are included.
Where is The-Y CRM based?
The-Y CRM operates from Vienna, Austria, which places it under EU (Austria). Compliance: None stated; the security page lists nightly backups, a weekly automatic restore test, optional two-factor login and a DPA under Art. 28 GDPR.
What does The-Y CRM cost?
Published on the-y.at/en/crm (Alpha and Beta prices, businesses only, incl. any VAT): Free at €0 (hosted by The-Y or self-hosted with a free key; 3 users, 1 brand, 1,000 outgoing messages and 200 outgoing call minutes per month, 2 simultaneous calls, 2 GB, 5 active automation flows, "Powered by The-Y" on customer-facing elements).
Cloud Pro, hosted by The-Y in Austria, at €20 per month or €240 per year per company with unlimited users and brands, 10 GB storage and up to 10 simultaneous calls (€40 per month or €480 per year from the Live release).
Self-hosting licence at €10 per month (Founder price, locked in for good if bought during Alpha or Beta; €20 per month later) or a lifetime licence at €240 one-off (€480 later).
Add-ons: 10 GB storage for €3 per month, automation pack for €5 per month. WhatsApp, SMS, phone and AI costs are billed by the providers directly, with no markup.. Free plan with no credit card; demo environment with sample data that lasts 24 hours.
Who is The-Y CRM best for?
Small teams wanting inbox, CRM and phone in one. One company price covers every user and a full phone system, a combination few helpdesks on this page offer.
What are the drawbacks of The-Y CRM?
Labelled Alpha, with features and prices subject to change. No dedicated ticketing depth compared with Zammad or Znuny. Run by a sole proprietorship with no long track record. Free plan shows "Powered by The-Y" on customer-facing elements.
Is The-Y CRM a good alternative to HubSpot?
The-Y CRM is built as a European alternative to HubSpot: Vienna CRM with a shared inbox and built-in phone system, free for 3 users, self-hostable. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does The-Y CRM compare to other Customer Support tools?
The-Y CRM is one of several European Customer Support tools we cover. It is most often compared with HubSpot, Pipedrive, Zendesk.