Kavkom
French cloud telephony and call center platform with the cheapest published entry price in this category, from €10/user/month
Quick Overview
| Company | Kavkom |
|---|---|
| Category | Call Center Software |
| Headquarters | Paris, France |
| Founded | 2008 |
| EU Presence | EU (France) |
| Open Source | Not stated; closed-source SaaS |
| Compliance | GDPR-compliant |
| Pricing | From €10/user/month (Basic); Custom Pack for contact centers |
| Free Option | No permanent free tier stated |
| Replaces | RingCentral, Five9, Twilio Flex |
Detailed Review
Kavkom is a Paris-based cloud telephony and call center vendor founded in 2008, serving more than 8,000 companies with what it reports as 99.9% uptime.
It has the lowest published entry price in this category: the Basic Pack starts at €10 per user a month (€8 with a 12-month annual commitment), covering unlimited inbound and internal calls, IVR with voice menus, ring groups with time-based routing, and three-way conferencing. The Plus Pack, its best-selling tier, runs from roughly €24-30 per user a month and adds supervision tools; a Custom Pack above that is bespoke-priced for full contact-center and enterprise needs.
Supervisory and analytics features include real-time dashboards, silent listening, call whispering, call recording and detailed statistics, alongside AI-driven call transcription, automated call summaries and a searchable transcript archive. A hybrid CRM is built into the platform directly, and native integrations cover HubSpot, Salesforce, Pipedrive, Zoho and Zapier, plus API and webhook access for custom workflows.
The features that make a tool a genuine call-center platform rather than just cloud telephony — predictive dialing and voice broadcast for outbound campaigns, plus skill-based call distribution at scale — are sold as an add-on or reserved for the Custom Pack, so the headline €10 entry price does not represent what a real contact center will pay.
For a small sales team that mainly needs solid inbound telephony with IVR and CRM built in, though, it is one of the most affordable published starting points in the category.
What Kavkom does well
- Cheapest published entry price in this category, from €10/user/month
- Hybrid CRM built directly into the platform, not a bolt-on integration
- AI-driven call transcription, automated summaries and a searchable transcript archive included
- Native integrations with HubSpot, Salesforce, Pipedrive, Zoho and Zapier
Where Kavkom falls short
- Predictive dialer and voice broadcast, core call-center features, are sold as an add-on or gated to the Custom Pack
- Full contact-center-grade skill-based distribution sits behind a bespoke Custom Pack quote
- Smaller, less internationally known vendor than most others in this category
- Some published pricing (Plus Pack annual rate) is stated as limited to France-based SMEs
Standout feature. The lowest published entry price in this category by a clear margin, with a hybrid CRM and AI call transcription built into the base platform rather than sold as add-ons.
Pros and Cons
Pros
- Cheapest published entry price in this category, from €10/user/month
- Hybrid CRM built directly into the platform, not a bolt-on integration
- AI-driven call transcription, automated summaries and a searchable transcript archive included
- Native integrations with HubSpot, Salesforce, Pipedrive, Zoho and Zapier
Cons
- Predictive dialer and voice broadcast, core call-center features, are sold as an add-on or gated to the Custom Pack
- Full contact-center-grade skill-based distribution sits behind a bespoke Custom Pack quote
- Smaller, less internationally known vendor than most others in this category
- Some published pricing (Plus Pack annual rate) is stated as limited to France-based SMEs
Alternatives to Kavkom
Frequently Asked Questions
What is Kavkom?
Kavkom is french cloud telephony and call center platform with the cheapest published entry price in this category, from €10/user/month.
Where is Kavkom based?
Kavkom is operated by Kavkom, based in Paris, France, which places it under EU (France) law.
What does Kavkom cost?
Basic Pack €10/user/month (€8 annual); Plus Pack from €24-30/user/month; Custom Pack bespoke pricing for enterprise/contact-center needs
Who is Kavkom best for?
Small and mid-sized French and European sales teams that want the cheapest published entry price in this category and are willing to move to a custom quote once they need predictive dialing or full contact-center features.
Is Kavkom a good alternative to RingCentral or Five9?
Kavkom is built as a European alternative to widely used call center and contact center platforms like RingCentral and Five9. It will not be a like-for-like feature match in every respect, so check the review above for where it genuinely differs before switching.
How does Kavkom compare to other Call Center Software tools?
Kavkom is one of several European Call Center Software tools covered on this site. See the full Call Center Software category page for how it ranks against its closest European competitors.