Diabolocom
French enterprise CCaaS with smart IVR, predictive dialing and published per-license pricing from $60
Quick Overview
| Company | Diabolocom SAS |
|---|---|
| Category | Call Center Software |
| Headquarters | Paris, France |
| Founded | 2005 |
| EU Presence | EU (France) |
| Open Source | Not stated; closed-source SaaS |
| Compliance | GDPR-compliant; European sovereign hosting positioning |
| Pricing | From ~$60/named license (Voice), 3-year term, 150-license minimum |
| Free Option | No free tier stated |
| Replaces | Genesys, NICE CXone, Five9 |
Detailed Review
Diabolocom is a Paris-headquartered contact-center-as-a-service vendor, founded in 2005 and describing itself as having 20 years of CX expertise, with nine offices across five countries. It publishes indicative starting prices rather than keeping everything behind a sales call: Voice from roughly $60 per named license and Omnichannel from roughly $99, though both are based on a three-year commitment with a 150-license minimum, and the top Ultimate tier is fully custom-quoted.
The platform covers smart IVR, automatic call distribution with skills-based routing, queue callback, and four dialer modes — preview, progressive, predictive and answering-machine detection — aimed squarely at outbound-heavy enterprise operations alongside inbound support. Omnichannel adds digital channels on top of voice with a unified agent desktop, and native integrations cover Salesforce, Microsoft, HubSpot, Oracle, Zendesk and SAP.
AI features include transcription, call summaries, voice analytics, an Agent Assist tool and an optional Intelligent Virtual Agent, with automated quality monitoring reserved for the Ultimate tier. The 150-license minimum and three-year term put Diabolocom firmly in enterprise territory rather than SMB self-serve — it competes more directly with Genesys or NICE CXone deployments than with CloudTalk or Aircall — so the published starting prices are a useful anchor but not a number most buyers will actually pay.
What Diabolocom does well
- Publishes indicative starting prices, unusual for an enterprise-grade CCaaS vendor
- Four dialer modes including predictive dialing, strong for outbound-heavy operations
- Native integrations with Salesforce, Microsoft, HubSpot, Oracle, Zendesk and SAP
- European sovereign cloud hosting positioning for GDPR-sensitive buyers
Where Diabolocom falls short
- Published prices assume a 3-year commitment and a 150-named-license minimum — not accessible for small teams
- Ultimate tier, which includes automated quality monitoring, is fully custom-quoted
- Pricing is published in USD on the vendor's site rather than as a EUR-first list
- Less self-serve than SMB-focused competitors in this category
Standout feature. Four distinct dialer modes, including true predictive dialing, aimed at enterprise outbound and collections operations that most SMB-focused competitors in this category don't support.
Pros and Cons
Pros
- Publishes indicative starting prices, unusual for an enterprise-grade CCaaS vendor
- Four dialer modes including predictive dialing, strong for outbound-heavy operations
- Native integrations with Salesforce, Microsoft, HubSpot, Oracle, Zendesk and SAP
- European sovereign cloud hosting positioning for GDPR-sensitive buyers
Cons
- Published prices assume a 3-year commitment and a 150-named-license minimum — not accessible for small teams
- Ultimate tier, which includes automated quality monitoring, is fully custom-quoted
- Pricing is published in USD on the vendor's site rather than as a EUR-first list
- Less self-serve than SMB-focused competitors in this category
Alternatives to Diabolocom
Frequently Asked Questions
What is Diabolocom?
Diabolocom is french enterprise CCaaS with smart IVR, predictive dialing and published per-license pricing from $60.
Where is Diabolocom based?
Diabolocom is operated by Diabolocom SAS, based in Paris, France, which places it under EU (France) law.
What does Diabolocom cost?
Voice from $60/named license; Omnichannel from $99/named license; Ultimate custom-quoted; pricing based on a 3-year commitment for a minimum of 150 named licenses
Who is Diabolocom best for?
Larger enterprise contact centers that want European-hosted CCaaS with predictive dialing and are prepared to commit to a multi-year, minimum-150-seat contract for published pricing.
Is Diabolocom a good alternative to Genesys or NICE CXone?
Diabolocom is built as a European alternative to widely used call center and contact center platforms like Genesys and NICE CXone. It will not be a like-for-like feature match in every respect, so check the review above for where it genuinely differs before switching.
How does Diabolocom compare to other Call Center Software tools?
Diabolocom is one of several European Call Center Software tools covered on this site. See the full Call Center Software category page for how it ranks against its closest European competitors.