Gradwell
Bath-based UK VoIP provider with the Wave phone system from GBP 7.90 per user per month
Quick Overview
| Company | Gradwell Communications Limited |
|---|---|
| Category | Business Phone Systems |
| Headquarters | Bath, United Kingdom |
| Founded | 1998 |
| EU Presence | Yes - United Kingdom (UK) |
| Data Location | Not stated on the pages checked |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Wave VoIP phone system, softphone apps, call queues, call routing, reporting, voicemail transcription, Wave Teams+, 3CX hosting, SIP trunks, Microsoft Teams direct routing |
| Pricing | Wave 100 from GBP 7.90, Wave 1000 from GBP 11.10, Wave 3000 from GBP 15.90 per user per month |
| Best For | UK businesses that want a phone system with included minutes |
| Replaces | 8x8, RingCentral, Dialpad |
Detailed Review
Gradwell Communications Limited is registered in England and Wales (company number 03673235) with its registered office in Bath. The site states it has delivered cloud technology since 1998.
Gradwell's privacy notice names Onecom Group companies, which include Gradwell Communications Limited.
Wave pricing
Wave 100 starts at GBP 7.90 per user per month with 100 landline and mobile minutes, Wave 1000 at GBP 11.10 with 1,000 minutes and Wave 3000 at GBP 15.90 with 3,000 minutes.
Features
Wave includes softphone apps for web, Android and iOS, call queues, a web control panel, reporting, call routing and voicemail transcription. Wave Teams+ adds Microsoft Teams integration.
Other products
Gradwell also sells 3CX hosting, SIP trunks, business mobile, broadband and leased lines. It states it is the largest 3CX partner in EMEA.
Limitations to Consider
Gradwell is UK-based, so UK rather than EU law applies to its contracts. Its privacy notice states that some processors are outside the UK and EEA, and it names an Indian group company. Included minutes are capped per plan. Hosting location is not stated on the pages checked.
Who Should Use Gradwell
UK businesses that want a cloud phone system with published per-user prices and optional Teams integration.
Pros and Cons
Pros
- Per-user prices published
- Included minutes in each plan
- Teams add-on
- Operating since 1998
- Wide product range
Cons
- UK jurisdiction, not EU
- Some processors outside UK and EEA
- Hosting location not stated
- Minutes capped per plan
Alternatives to Gradwell
Other European business phone systems worth comparing before you decide:
sipgate
Germany · Cloud phone system hosted in Germany with prices published per user
Voys
Netherlands · Dutch cloud telephony with published per-user prices and EU hosting
Placetel
Germany · Cologne cloud PBX from EUR 6.90 per user per month
STARFACE
Germany · Karlsruhe PBX as cloud, appliance or self-hosted VM
See all European business phone systems or compare them directly against 8x8 on our alternatives page.
Frequently Asked Questions
Wave 100 starts at GBP 7.90, Wave 1000 at GBP 11.10 and Wave 3000 at GBP 15.90 per user per month.
No, it is registered in England and Wales, so UK law applies.
Yes, it sells 3CX hosting and SIP trunks.