STARFACE
Karlsruhe PBX available as cloud, hardware appliance or self-hosted VM, with a German data centre
Quick Overview
| Company | STARFACE GmbH |
|---|---|
| Category | Business Phone Systems |
| Headquarters | Karlsruhe, Germany |
| Founded | Not stated |
| EU Presence | Yes - Germany (EU) |
| Data Location | Germany (cloud PBX stated as hosted in a German data centre) |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | Yes - hardware appliance and VM edition |
| Main Features | Cloud PBX, hardware appliance, VM edition, desktop and mobile apps, video meetings, SIP trunk, DSL, AI services via STARFACE Hub, MS Teams integration |
| Pricing | Not published; see website or ask a partner |
| Best For | Mid-sized organisations that want a choice of deployment and a local partner |
| Replaces | 8x8, RingCentral, Dialpad |
Detailed Review
STARFACE GmbH is registered at the Amtsgericht Mannheim (HRB 110990), with its address in Karlsruhe. The imprint also names STARFACE White Label GmbH as responsible for the white label area.
The vendor states that its cloud PBX is made and hosted in Germany, in a GDPR-compliant German data centre.
Three ways to run it
STARFACE sells a pre-installed hardware appliance, a VM edition to self-host and a hosted cloud PBX, and says that switching between them is possible at any time.
Cloud and AI services
The cloud PBX comes with desktop and mobile apps. The STARFACE Hub is a dedicated cloud platform for the AI services of STARFACE 10, including transcription and call routing. Those AI services are optional.
Sales model
The site points to certified partners for support from first conversation to rollout and offers a SIP trunk and DSL, but publishes no prices.
Limitations to Consider
No prices are published, so you need a quote through a partner. The AI services run on a separate cloud platform, so check where that data is processed. It is aimed at companies that want a partner-installed system rather than a quick self-serve start.
Who Should Use STARFACE
German-speaking mid-sized organisations that want a choice between cloud, appliance and self-hosted, with partner support.
Pros and Cons
Pros
- Cloud, appliance and VM options
- Cloud stated as hosted in Germany
- Switching between platforms possible
- SIP trunk and DSL from the same vendor
- Teams integration
Cons
- No published prices
- Partner-led sales
- AI services use a separate cloud platform
- Site mainly in German
Alternatives to STARFACE
Other European business phone systems worth comparing before you decide:
sipgate
Germany · Cloud phone system hosted in Germany with prices published per user
Voys
Netherlands · Dutch cloud telephony with published per-user prices and EU hosting
Placetel
Germany · Cologne cloud PBX from EUR 6.90 per user per month
NFON
Germany · Munich cloud PBX with Cloudya, hosted in Germany
See all European business phone systems or compare them directly against 8x8 on our alternatives page.
Frequently Asked Questions
Yes, through the VM edition on your own hardware, or as a hardware appliance for local operation.
The vendor states that the cloud PBX is hosted in a German data centre.
Not on the pages we checked.