CUX
Wroclaw behaviour analytics that pairs recordings and heatmaps with a named digital experience analyst, on EEA data centres
Quick Overview
| Company | CUX Research Sp. z o. o. |
|---|---|
| Category | Heatmap and Session Replay Software |
| Headquarters | Wroclaw, Poland |
| Founded | Not stated |
| EU Presence | Yes - Poland (EU) |
| Data Location | ISO 27001 data centres in the EEA: Frankfurt, Warsaw, Roubaix and Strasbourg |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Experience Metrics (rage clicks, chaotic movement), visit recordings, heatmaps, waterfalls and goals, mobile app analytics, auto-generated reports, element-level data masking |
| Pricing | Business+ from 290 EUR a month; Enterprise and Full-Service Analytics custom; free trial of Business+ |
| Best For | Mid-sized ecommerce, finance and insurance teams that want an analyst reading the data with them |
| Replaces | FullStory, Hotjar |
Detailed Review
CUX sells the platform and the people together. Each visit is tied to funnels and goals, proprietary Experience Metrics flag rage clicks and chaotic movement automatically, and a dedicated digital experience analyst reviews the data and recommends changes. The company's own comparison says most tools hand over dashboards and leave the interpretation to the customer.
The legal entity is CUX Research Sp. z o. o. with headquarters at Fabryczna 6 in Wroclaw (KRS 0000792391), and offices in Berlin and Lisbon. The security page says all data is stored in ISO 27001 certified data centres in the EEA.
Plans and Support Levels
The pricing page offers Business+ at 290 EUR a month (visit recordings and heatmaps, Experience Metrics, waterfalls and goals, one hour of technical onboarding and one hour of expert support a month), Enterprise with a dedicated analyst and custom pricing, and Full-Service Analytics as a one-time project.
Payment is accepted in EUR, USD or PLN, and the subscription can run monthly or on a 6, 12 or 24 month agreement.
Recordings, Heatmaps and Metrics
Visit recordings and heatmaps are part of the Business+ plan, and the trial includes Experience Metrics, heatmaps, visit recordings, waterfalls, goals and auto-generated reports. A newer mobile analytics offering covers app behaviour.
Experience Metrics flag friction signals such as rage clicks and chaotic movement automatically, so a team does not have to find them by watching every recording.
Hosting and Security
Data stays in the EEA according to the security page, in data centres in Frankfurt, Warsaw, Roubaix and Strasbourg, encrypted in transit with TLS 1.2 or higher and at rest with AES-256.
Role-based permissions and audit trails support enterprise governance, and masking works at element level.
Limitations to Consider
There is no free plan, only a trial, and the entry price of 290 EUR a month is far above self-serve tools that start at zero or a few tens of euros. Full feature settings per plan are only visible once a trial is launched. The model leans on consultancy, so teams that want pure self-service software with no analyst may be paying for support they will not use.
Who Should Use CUX
Ecommerce, finance and insurance teams with a conversion problem and a budget that prefers analyst recommendations over raw dashboards.
Pros and Cons
Pros
- Analyst support included on paid plans
- EEA data centres named on the security page
- Recordings and heatmaps in the entry plan
- Payment in EUR, USD or PLN
- Web and mobile app analytics
Cons
- Entry plan 290 EUR a month
- No permanent free plan
- Plan detail visible only in trial
- Consultancy-led model
Alternatives to CUX
Other European heatmap and session replay software worth comparing before you decide:
Mouseflow
Denmark · Danish session replay and heatmaps with friction detection
Contentsquare
France · Paris experience analytics that now includes Hotjar
TWIPLA
Germany · Cookieless analytics with heatmaps and session recordings
OpenReplay
France · Open-source session replay you can run on your own servers
See all European heatmap and session replay software or compare them directly against FullStory on our alternatives page.
Frequently Asked Questions
The security page says data is stored exclusively in ISO 27001 certified data centres in the EEA, including Frankfurt, Warsaw, Roubaix and Strasbourg.
Yes. The Business+ plan lists Experience Metrics, visit recordings and heatmaps, and the free trial covers them as well.
No permanent free plan is listed. The pricing page offers a free trial of Business+ without a credit card, then 290 EUR a month.