CUX

CUX sells the platform and the people together. Each visit is tied to funnels and goals, proprietary Experience Metrics flag rage clicks and chaotic movement automatically, and CUX's digital experience experts help interpret the data, with the depth depending on the plan (see below). The company's own comparison says most tools hand over dashboards and leave the interpretation to the customer.

The legal entity is CUX Research Sp. z o. o. with headquarters at Fabryczna 6 in Wroclaw (KRS 0000792391), and offices in Berlin and Lisbon. The security page says all data is stored in ISO 27001 certified data centres in the EEA.

Plans and Support Levels

The pricing page offers Business+ at 290 EUR a month (visit recordings and heatmaps, Experience Metrics, waterfalls and goals, one hour of technical onboarding and one hour of expert support a month, with insights self-analysed), Enterprise with custom pricing, a dedicated Digital Experience Expert, guided interpretation, regular strategic check-ins and priority technical support, and Full-Service Analytics as a one-time project that CUX experts run and deliver.

The three are not the same support scope: a named expert is part of Enterprise, not of Business+.

Payment is accepted in EUR, USD or PLN, and the subscription can run monthly or on a 6, 12 or 24 month agreement.

Recordings, Heatmaps and Metrics

Visit recordings and heatmaps are part of the Business+ plan, and the trial includes Experience Metrics, heatmaps, visit recordings, waterfalls, goals and auto-generated reports.

A separate, newer mobile analytics offering covers native apps: its page lists mobile session recordings, touch interaction mapping, user flow visualisation and alerts, captured through an SDK for iOS, Android, React Native and Flutter that records the app's own interface. The pricing page does not say how mobile is covered per plan, so confirm coverage by SDK, interface and project setup with CUX before buying.

Experience Metrics flag friction signals such as rage clicks and chaotic movement automatically, so a team does not have to find them by watching every recording.

Hosting and Security

Data stays in the EEA according to the security page, in data centres in Frankfurt, Warsaw, Roubaix and Strasbourg, encrypted in transit with TLS 1.2 or higher and at rest with AES-256.

Role-based permissions and audit trails support enterprise governance, and masking works at element level.

Limitations to Consider

There is no free plan, only a trial, and the entry price of 290 EUR a month is far above self-serve tools that start at zero or a few tens of euros. The pricing page publishes a plan comparison, but says full plan details and feature settings are visible once a free trial is launched. The model leans on consultancy, so teams that want pure self-service software may be paying for support they will not use.

Who Should Use CUX

Ecommerce, finance and insurance teams with a conversion problem and a budget that prefers analyst recommendations over raw dashboards.