European Alternatives to Teladoc Health
Looking for a European alternative to Teladoc Health? Its privacy policy says the websites are controlled and operated from the United States and that information may be stored and processed in the US or other countries, and health data it handles as a covered entity falls under HIPAA rather than European health law.
The European services below are regulated by national health authorities, tie into local insurance or reimbursement, and employ clinicians who are registered where the patient lives.
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10 European Alternatives to Teladoc Health
TeleClinic
Video appointments with e-prescription and digital sick note
Qare
Reimbursed GP video visits from 6am to midnight
Kry
Doctor, nurse and psychologist visits in a BankID app
Medgate
Telemedicine centre run with insurers, pharmacies and cantons
Doctor Care Anywhere
Private GP, physio and mental health appointments by video
Min Doktor
Questionnaire-first online care with chat and vaccination clinics
Doktor.se
Chat and video app plus 27 primary care centres
mediQuo
Telemedicine services and white-label software for insurers
Docline
Telemedicine software and 24/7 digital hospital for B2B
Doctolib
Booking network that also lists video consultations
Key takeaways
- Teladoc Health, Inc. is headquartered in New York, and its privacy policy effective 9 March 2026 says its websites are controlled and operated from the United States.
- Teladoc treats information entered after login as protected health information under HIPAA, not under European health law.
- TeleClinic (Germany), Qare (France), Kry, Min Doktor and Doktor.se (Sweden), Medgate (Switzerland) and Doctor Care Anywhere (UK) each connect to a national payer or register that Teladoc does not.
- mediQuo and Docline (Spain) sell telemedicine software together with a medical team, which is the nearest European match to Teladoc's organisation-side offer.
- Doctolib is a practitioner booking network, so it replaces the scheduling part of a Teladoc account, not the on-demand doctor.
Why people leave Teladoc Health
Teladoc Health, Inc. is a virtual care company headquartered at 155 East 44th Street in New York.
Its public site is organised around a consumer side (round-the-clock visits, mental health, weight management, diabetes and hypertension programmes, primary care) and an organisation side for employers, health plans and hospitals, with Medicare and Medicaid pages in the navigation. For a buyer in the United States that is a coherent offer. For a buyer in Europe it is a service designed around another country's coverage rules.
The legal frame is the first thing that changes when you cross the Atlantic. According to the General Privacy Policy effective 9 March 2026, the Teladoc websites are controlled and operated from the United States, and information may be stored and processed in the United States or in other countries whose data protection can be lower than where you live. Information entered after login is treated as protected health information under HIPAA, an American statute, not under the GDPR.
People who look past Teladoc usually have a plainer reason than jurisdiction: the appointment has to connect to something local. A German sick note, a French reimbursement, a Swedish BankID login or a Swiss insurer model only work when the platform is built into that country's system. The ten services below were chosen because each one is.
- The privacy policy applies American law and American storage The policy says the websites are run from the United States and are not meant to subject the company to laws outside it. It adds that data you provide may be handled in the United States or other countries with a lower level of protection than your own. The same document points to HIPAA for health information entered after login. A European provider, by contrast, names a national register entry and answers to a supervisory authority in your language.
- The visit does not plug into a European payer Teladoc's navigation points to Medicare, Medicaid, employers and health plans. None of those exist for a patient in Lyon or Malmo. In Europe the practical questions are who reimburses, which register the doctor belongs to and whether the sick note counts at work. TeleClinic, Qare, Kry and Medgate answer those inside their own country, which a US insurance product cannot.
- Clinician licensing is local A European patient wants a doctor registered where they live, for example with the French Ordre des medecins as Qare states, or inside the Swedish care regulations that Kry says it operates under. We found no Teladoc page that describes a European register, so we claim nothing about it.
- The product mix is American too Teladoc bundles mental health through its BetterHelp brand, weight management, diabetes prevention and employer programmes. Several European services sit nearer to a family doctor: Doktor.se has 27 care centres, Min Doktor has vaccination clinics, Kry links to physical care centres. If you want your telehealth account to lead to a local building, the European set is stronger there.
What you have to replace, not just match
Replacing Teladoc depends on which side of the company you used. A private individual replaces a single capability: a remote appointment that ends in a prescription or certificate. An employer or insurer replaces a platform: scheduling, a clinician panel, a record and an identity layer under its own brand.
For individuals the replacement is national. TeleClinic covers Germany, Qare France, Kry, Min Doktor and Doktor.se Sweden, Medgate Switzerland, Doctor Care Anywhere the United Kingdom. Pick the one that matches where you are insured, not the one with the longest feature list. For organisations, mediQuo and Docline sell software together with a medical team in Spain, and Medgate describes configurable modules for insurers, hospitals and cantons.
Doctolib is the odd one out. It does not employ an on-call team, so it replaces the booking side of a Teladoc-style account, not the doctor on demand. Mental health content also needs care: Teladoc's BetterHelp-style therapy marketplace has no single equivalent here, and the nearest options are the psychologists inside Kry, mediQuo, Min Doktor and Doctor Care Anywhere.
The alternatives compared
| Position | Tool | Headquarters | Pricing | Jurisdiction |
|---|---|---|---|---|
| #1 | TeleClinic | Munich, Germany | Statutory insurers pay for the visit; privately insured patients send in the invoice themselves; a private prescription is paid in full by the patient | EU (Germany) |
| #2 | Qare | Paris, France | GP video consultation at the conventioned tariff of 25 EUR; Assurance Maladie reimburses 70% inside the care pathway; surcharges possible; 10 EUR charge for a missed slot | EU (France) |
| #3 | Kry | Stockholm, Sweden | The region of registration sets the patient fee, which the app shows before booking; the default table lists SEK 275 for a doctor visit; children are seen free of charge | EU (Sweden) |
| #4 | Medgate | Allschwil, Switzerland | Reached through the health insurance model of the patient; see the website | Switzerland (adequacy decision, outside the EEA) |
| #5 | Doctor Care Anywhere | United Kingdom, United Kingdom | Virtual appointments start at GBP 45, shown in pounds on the site | United Kingdom (adequacy decision, outside the EEA) |
| #6 | Min Doktor | Malmo, Sweden | See the website; the pages checked quote no fee | EU (Sweden) |
| #7 | Doktor.se | Sweden, Sweden | Fees depend on region and age group; the free-care card covers digital visits; see the website | EU (Sweden) |
| #8 | mediQuo | Barcelona, Spain | Patients see a fixed price per service; software and insurer pricing is quoted on request | EU (Spain) |
| #9 | Docline | Estepona, Spain | Quoted on request; a demo is available | EU (Spain) |
| #10 | Doctolib | Paris, France | Per practitioner, per month | EU (France) |
How each alternative compares to Teladoc Health
Best for: People insured in Germany who want a statutory-covered video appointment with paperwork in the app
Against Teladoc, TeleClinic narrows the scope and deepens the local fit. The vendor states that statutory health insurers in Germany cover the cost of the video visit, that privately insured patients submit the invoice and that e-prescriptions and the eAU sick note arrive in the app. Teladoc's public pages refer to Medicare and Medicaid, which do not apply here.
TeleClinic calls itself a service platform, not a healthcare provider, and the doctors use a separately certified video module. Its pages cite a TUEV Saarland data protection certification but do not state where data is hosted, so the hosting question stays open. Doctors decide on every prescription or certificate.
What TeleClinic does better than Teladoc Health
- Connects to German statutory insurance, which Teladoc's US coverage model does not
- Digital sick note (eAU) and e-prescription in the same app
- German GmbH with imprint and commercial register entry
- Cost is covered for statutory patients, so there is no sign-up price to compare
Where TeleClinic is a step down from Teladoc Health
- Germany-only in practice, with no cover for other European countries
- No mental health or chronic care programmes comparable to Teladoc's
- Hosting location is not stated on the pages checked
Standout against Teladoc Health. TeleClinic is the only service here that sells a German statutory-insurance-covered video visit with an eAU sick note.
Best for: Residents of France who want a reimbursed visit on an evening, weekend or Sunday
Qare shows the price before you confirm, which is the sharpest contrast with a US-style quote. A general-practice video consultation is €25 at the conventioned tariff, Assurance Maladie reimburses 70% inside the care pathway and a complementary insurer may add to that. Doctors are registered with the Ordre des medecins, according to the vendor.
The legal notice names AWS EMEA SARL in Luxembourg as a certified health-data host, so Qare is also one of the few services here that states its hosting. The company joined the HealthHero group in April 2021, a point to read if group ownership matters to you.
What Qare does better than Teladoc Health
- Published €25 GP tariff with 70% reimbursement, not a plan-based price
- States a certified French health-data host in Luxembourg
- Open 7 days a week from 6am to midnight
- Specialists beyond general practice, including psychiatry and gynaecology
Where Qare is a step down from Teladoc Health
- Built for patients covered in France
- A flat €10 charge for missed appointments
- Part of the HealthHero group, so one brand among several
Standout against Teladoc Health. Qare is the only service on the list that quotes a reimbursed GP tariff with its percentage in plain euros.
Best for: Residents of Sweden who want video visits with several clinician types and a local care centre
Kry matches the broad Teladoc idea of one account for many kinds of care more closely than most. Doctors, nurses, psychologists, physiotherapists and dietitians sit behind one app, and a physical care centre handles what cannot be done online. The vendor says its records connect with the national patient overview.
The fee depends on the region where you are registered and is shown in the app first. The default table lists SEK 275 for a doctor visit, and children's visits carry no patient fee. Access needs BankID, which closes the door to anyone without Swedish registration.
What Kry does better than Teladoc Health
- Registered care provider under Swedish health law, with linked records
- Regional patient fees shown in the app before booking
- Care in 24 languages and free children's visits
- Physical care centres for cases that cannot be solved remotely
Where Kry is a step down from Teladoc Health
- Needs Swedish registration and BankID
- Some problems, such as ear complaints, need a physical examination
- Hosting location is not stated on the pages checked
Standout against Teladoc Health. Kry is the only service here that pairs a BankID login with psychologists, physiotherapists and its own care centres.
Best for: Swiss insured persons on a telemedicine-first model and Swiss institutions needing an on-call doctor team
Medgate resembles the organisation side of Teladoc more than the consumer side. Its partner page describes modular solutions built with insurers, pharmacies, hospitals and cantons, and the company says it has run a telemedical doctors' centre since 2000. More than 150 employed doctors and an in-house software team are named on its company page.
Patients usually arrive through their insurance model, and the phone and app give the same medical service, according to its FAQ. The vendor adds that roughly half of patients can be treated fully remotely. Switzerland sits outside the EU under an adequacy decision, and no prices were listed.
What Medgate does better than Teladoc Health
- Employed doctors and in-house software, not a marketplace of independents
- Built with Swiss insurers and cantons for on-call and emergency-line work
- Pharmacy diagnostics through Medgate Connect
- Phone and app deliver the same medical service
Where Medgate is a step down from Teladoc Health
- Access depends on a Swiss insurance model
- Prices are not listed on the pages checked
- Outside the EU, covered by an adequacy decision
Standout against Teladoc Health. Medgate is the only service here that lets hospitals hand over their telephone line and cantons their on-call medical service to its doctor team.
Best for: UK residents and employers who want private virtual GP, physio and mental health access
Doctor Care Anywhere is the closest structural match to Teladoc: one company selling to individuals and to employers, brokers and benefit providers. Appointments start from GBP 45, shown in pounds, with a GP in as little as an hour and prescriptions, fit notes and referrals where relevant. DCA Core and DCA Protect are its employer products.
It is a private-pay or employer-funded service, so it does not replace NHS registration. A photo ID check precedes each appointment and cancellations inside 12 hours are not refunded. The United Kingdom is outside the EU but covered by an adequacy decision, and hosting is not stated.
What Doctor Care Anywhere does better than Teladoc Health
- Entry price of GBP 45 is published on the site
- UK company named in the privacy policy, under UK GDPR
- Physio, mental health and weight management in one account
- Employer, broker and membership routes comparable to Teladoc's
Where Doctor Care Anywhere is a step down from Teladoc Health
- Private pay or employer funded, with no public reimbursement
- Photo ID check before every appointment
- Outside the EU, so adequacy decision applies
Standout against Teladoc Health. Doctor Care Anywhere is the only service on the list that advertises a GP in as little as an hour at a stated pound price.
Best for: Swedish residents who prefer to write a case and get a chat answer over a live call
Min Doktor reverses the Teladoc order of events. You choose a category, log in with BankID, fill in a questionnaire and send the case, and a clinician replies in chat. The company lists psychologists, midwives, physiotherapists, sexologists, dietitians and nurses beside doctors, and takes children from six months old.
If a prescription is written, medicine can be sent home through Apotek Hjartat or collected at a pharmacy. The same brand runs vaccination clinics and primary care centres. The pages checked quote no fee, so check the current price list before you rely on it.
What Min Doktor does better than Teladoc Health
- Written case flow suits non-urgent questions without scheduling a call
- Medicine can be sent to your home through a named pharmacy partner
- Vaccination clinics and care centres under the same brand
- Swedish AB with its organisation number in the privacy policy
Where Min Doktor is a step down from Teladoc Health
- Slower than live video when something is urgent
- Needs a Swedish personal number and BankID
- No fee is quoted on the pages we checked
Standout against Teladoc Health. Min Doktor is the only service here whose entry point is a written questionnaire answered in chat, not a video slot.
Best for: Swedish residents who want same-day chat or video and a care centre to register with
Doktor.se promises contact by chat or video in about 30 minutes without booking, and a care centre appointment mostly within 24 hours. The company states more than 10 million care meetings, and it runs 27 care centres plus vaccination at over 100 locations. An English version of the site is available.
Its privacy policy separates the app operator, Doktorse Nordic AB, from the care provider for some asynchronous cases, Kollarna.se, so the responsible legal entity can differ by visit. The fee table did not render in our check, and fees follow regional rules and age groups.
What Doktor.se does better than Teladoc Health
- Registration at a care centre under the same brand as the app
- Vaccination points at more than 100 locations
- English version of the site for non-Swedish speakers
- Free-care card applies to digital visits
Where Doktor.se is a step down from Teladoc Health
- Sweden only, with fees set per region
- Some cases pass to a separate provider
- Fee table could not be read in our check
Standout against Teladoc Health. Doktor.se is the only service here that ties app contact to 27 branded care centres where you can register.
Best for: Insurers, hospitals and employers wanting a branded layer, and Spanish patients wanting fixed prices
mediQuo has two products, which echoes Teladoc's consumer and organisation split. Patients buy consultations from its own panel, cited as more than 300 professionals across more than 22 specialities, at fixed prices for eight listed services. Insurers and hospitals buy the same service as software under their brand.
The software lists scheduling, video calls, a medical record and an approved e-prescription, and the company says it holds ISO/IEC 27001. It also operates offices in Latin America, so a partner should confirm which entity and hosting region apply to the contract. Software prices are on request.
What mediQuo does better than Teladoc Health
- Fixed prices per patient service shown on the site
- ISO/IEC 27001 stated by the company
- Spanish legal entity named in the legal notice
- Insurer-facing white-label option with a medical panel behind it
Where mediQuo is a step down from Teladoc Health
- Patient offer is in Spanish, for care within Spain
- Software pricing is on request
- Latin American presence complicates which entity signs
Standout against Teladoc Health. mediQuo is the only service here that pairs its own 22-plus speciality panel with white-label software and a stated ISO/IEC 27001.
Best for: Insurers, clinics, companies and care homes in Spain adding a telemedicine service
Docline is built for organisations. Docline 360 is described as a customisable SaaS with more than 15 functions, including video consultation, medical chat, a private approved e-prescription and patient management. Next to it sits a digital hospital with general medicine and paediatrics around the clock.
Against Teladoc, the attraction is a Spanish operator, Aplicaciones Salud SL in Estepona, that supplies both software and clinicians. The cautions are practical: no public prices, no hosting or certification statement, and panel figures that differ between pages, so get numbers in writing.
What Docline does better than Teladoc Health
- Software and medical team from one Spanish vendor
- Private e-prescription flow sent by email and SMS
- Modular or global deployment for different client sizes
- Named Spanish legal entity with tax number
Where Docline is a step down from Teladoc Health
- No public pricing
- Little for individual patients, since it sells to organisations
- Hosting and certifications are not stated on the pages checked
Standout against Teladoc Health. Docline is the only service here whose public offer is aimed at care homes as well as insurers, clinics and companies.
Best for: Patients who want to find and book a local practitioner and sometimes meet remotely
Doctolib does not staff an on-call team, so it is not a like-for-like replacement for Teladoc. It lists independent practitioners, lets patients book free of charge and offers video as one visit type. If you already have a doctor or want to find one near you, that is a different, and for many people more useful, starting point.
The legal notice states HDS certification and hosting on AWS in Luxembourg, also HDS certified, and says health data is not used for marketing. The video page rendered client-side in our check, so we saw few details. Practitioners pay the subscription and its price is not published.
What Doctolib does better than Teladoc Health
- Patients book free of charge through one directory
- HDS-certified hosting in Luxembourg stated in the legal notice
- Works with the practitioner you already see
- French SAS with register number named
Where Doctolib is a step down from Teladoc Health
- No on-demand doctor, so slots depend on each practitioner
- Video details could not be confirmed in our check
- Network value depends on your country
Standout against Teladoc Health. Doctolib is the only service here that replaces the scheduling layer, because it lists independent practitioners instead of employing doctors.
What actually breaks when you switch
Switching a telehealth account is lighter than switching business software, but a few things do break. Your visit history, prescriptions and certificates sit with Teladoc and stay there unless you request your records. We found no European service that promises an import, so ask for an export of anything you need to show a new doctor before you close the account.
The second break is identity and payment. Kry and Min Doktor require BankID, Doctor Care Anywhere requires a photo ID check, and TeleClinic, Qare and Doktor.se tie costs to the statutory scheme or regional fees you are registered in. Employers have the harder move: contracts, single sign-on, eligibility files and reporting need a fresh agreement with the new vendor, and Docline, mediQuo and Medgate all quote on request.
Can I keep using Teladoc while I live in Europe?
We could not find a Teladoc page that describes European coverage, clinician registration or reimbursement, so we cannot confirm it works for a resident here. What the privacy policy does state is where its websites are operated from, the United States, and that Teladoc has offices in Europe among other regions. That is a corporate fact, not a promise of local care.
If you are covered by a European insurer or a national scheme, check with that insurer first. A visit that is not reimbursed, not recognised by your employer and not linked to your local pharmacy may cost more than it saves, whatever the sign-up price looks like.
Is a European telehealth platform automatically safer for my health data?
No, and the pages we read do not support that claim. Qare names a certified French health-data host in Luxembourg, Doctolib states HDS certification and mediQuo states ISO/IEC 27001. For TeleClinic, Kry, Medgate, Min Doktor, Doktor.se, Docline and Doctor Care Anywhere the hosting location was not stated on the pages we checked.
What changes is the legal frame. A provider with an EU, Swiss or UK entity falls under that country's data protection and health rules, and you can address a regulator in your own language. Ask any provider where data is stored and which entity is responsible for your visit.
Which one to pick
If you are an individual, choose by where you are insured. TeleClinic for Germany, Qare for France, Kry, Doktor.se or Min Doktor for Sweden, Medgate for Switzerland and Doctor Care Anywhere for the United Kingdom. Within Sweden, Kry fits people who want a psychologist in the same app, Min Doktor suits those who would rather write the case down, and Doktor.se suits those who want a care centre behind the app.
If you are an insurer, hospital or employer, start with mediQuo, Docline and Medgate, and ask each for pricing, hosting region, certifications and the contracting entity in writing. Use Doctolib when the goal is booking local practitioners, not staffing doctors. Keep Teladoc where you have US members and need US coverage rules, since that is where it is built to work.
Frequently Asked Questions
It depends on your country, since each service works inside one health system. TeleClinic suits residents of Germany, Qare France, Kry or Doktor.se or Min Doktor Sweden, Medgate Switzerland and Doctor Care Anywhere the United Kingdom. Organisations choosing software for their own members should look at mediQuo, Docline or Medgate. Doctolib fits those who mainly want to book a local practitioner. None replaces every part of Teladoc.
Some do, and the rules are national. TeleClinic says statutory insurers in Germany cover the visit, and Qare says Assurance Maladie reimburses 70% inside the care pathway. Kry and Doktor.se follow regional patient fees in Sweden. Doctor Care Anywhere is private pay or employer funded, with virtual appointments from GBP 45. Check your own policy before booking.
Where the clinician considers it justified, several do. TeleClinic offers e-prescriptions and a digital sick note, Qare an electronic work stoppage limited to three days when the doctor is not your regular one, and Doctor Care Anywhere prescriptions and fit notes. The decision stays with the doctor in every case, and some conditions need an in-person visit.
Yes, for part of the offer. mediQuo sells white-label software with its own medical panel, Docline sells Docline 360 and a 24/7 digital hospital, Medgate works with insurers, pharmacies and cantons, and Doctor Care Anywhere sells employer plans. Prices for these are on request, so ask for a written quote and a data-processing agreement.
Few do. Kry and Min Doktor need Swedish registration and BankID, TeleClinic is Germany-only in practice, and Medgate access is tied to Swiss insurance. Doctor Care Anywhere serves the United Kingdom, which is outside the EU but covered by an adequacy decision. Treat each tool as a national service unless the vendor says otherwise.
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