TeleClinic
Munich-based video consultation platform where statutory insurers cover the visit and the doctor can issue e-prescriptions and sick notes
Quick Overview
| Company | TeleClinic GmbH |
|---|---|
| Category | Telehealth Platforms |
| Headquarters | Munich, Germany |
| Founded | 2015 |
| EU Presence | Yes - Germany (EU) |
| Data Location | Not stated on the pages checked; vendor cites a TUEV Saarland data protection certification |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Video appointments, e-prescription, digital sick note (eAU), lab value consultations, app, statutory insurance billing, doctor-side platform, pharmacy link |
| Pricing | Cost covered by statutory insurers; privately insured patients submit the invoice; private prescriptions are paid in full by the patient |
| Best For | Residents of Germany who want a covered video appointment and a sick note without leaving bed |
| Replaces | Teladoc Health, Amwell, Doctor on Demand |
Detailed Review
TeleClinic describes itself as a service platform rather than a healthcare provider: it is not a doctor, a medical care centre or a pharmacy, and the consultation runs through a separately certified video module. The company was founded in Munich in 2015.
Its pitch is practical. Answer a few questions about your symptoms, pick a slot, talk to a doctor by video, and receive documents in the app. Its own about page counts more than 6.0 million treatments and about 7,000 treating doctors.
Why the German setup matters
Remote care in Germany depends on who pays and who can issue the paperwork. TeleClinic says all statutory health insurers cover the cost of the online visit, and that private patients submit the invoice as usual.
The about page lists the milestones that make that work: statutory coverage from 2020, e-prescriptions from 2022 and the digital sick note, eAU, from 2023.
What the visit looks like
You choose a treatment topic, answer the intake questions, and a doctor takes the request over for the video appointment. After the call the doctor can issue a prescription or sick note at their discretion, and the documents arrive in the app.
The homepage lists common topics such as colds, cystitis, shingles, contraception and burnout, plus lab value consultations and a certificate for health apps.
Limits the vendor states itself
The footer text is candid that German professional rules expect doctors to advise in personal contact, and that treatment purely over media is only possible case by case when it is medically justifiable.
Prescriptions are not guaranteed, and the doctor decides on each case.
Limitations to Consider
TeleClinic serves patients who are treated under German rules and, in practice, are insured in Germany, so it is no help to someone living elsewhere in Europe. Doctors decide whether a prescription or sick note is justified, and a purely remote treatment is only possible in individual cases. Private prescriptions are paid in full by the patient. The pages checked do not state where data is hosted. For patients who want a bookable in-person network, Doctolib is the closer fit.
Who Should Use TeleClinic
People insured in Germany who want a covered video appointment, an e-prescription or a digital sick note, and employers or insurers who see TeleClinic as a partner.
Pros and Cons
Pros
- Cost covered by statutory insurers
- E-prescription and digital sick note available
- Doctors work through a certified video module
- German company with imprint and commercial register entry
- Large doctor pool stated on the vendor site
Cons
- Germany-only in practice
- Doctor decides on prescriptions and sick notes
- Private prescriptions are paid by the patient
- Hosting location not stated on the pages checked
Alternatives to TeleClinic
Other European telehealth platforms worth comparing before you decide:
Qare
France · Reimbursed GP video visits from 6am to midnight
Kry
Sweden · Doctor, nurse and psychologist visits in a BankID app
Medgate
Switzerland · Telemedicine centre run with insurers, pharmacies and cantons
Doctor Care Anywhere
United Kingdom · Private GP, physio and mental health appointments by video
See all European telehealth platforms or compare them directly against Teladoc Health on our alternatives page.
Frequently Asked Questions
Yes, where the doctor considers it medically justified. The vendor says it has offered an integrated digital sick note since 2023, delivered in the app.
TeleClinic states that all statutory health insurers cover the cost of the online doctor visit. Privately insured patients submit the invoice themselves, and private prescriptions are paid in full by the patient.
No. It describes itself as a service platform for patients and doctors, and says it is not a healthcare provider. The treating doctors use a separate certified video module for the call.