Matrix42
Service management joined to endpoint management - European alternative based in Germany
Quick Overview
| Company | Matrix42 |
|---|---|
| Category | IT Service Management |
| Headquarters | Frankfurt, Germany |
| EU/European | Yes - Germany |
| GDPR Compliant | Yes |
| Main Features | ITSM + endpoint management, Software asset management, Digital workspace |
| Pricing | Per device or per user licence |
| Best For | IT teams that run the service desk and the device fleet together |
| Replaces | Ivanti, ServiceNow, Microsoft Intune + ServiceNow |
Detailed Review
Matrix42 is a German vendor whose platform spans service management and the workspace itself: the same product handles the tickets, the devices, the software licences and the deployment. It sells largely into German-speaking mid-market and enterprise IT.
What Makes Matrix42 Stand Out
Most ITSM tools describe the endpoint estate through a CMDB someone has to keep accurate. Matrix42 manages the endpoints directly, so the asset data in the service desk is the same data used to deploy software and enforce policy — which removes the reconciliation problem rather than reporting on it.
What the Platform Covers
Service desk with ITIL processes, unified endpoint management for Windows, macOS, iOS and Android, software asset management with licence compliance, and automated software deployment and OS provisioning.
European Jurisdiction and Data Protection
Matrix42 is headquartered in Frankfurt with German hosting available. Endpoint management data — installed software, device inventory, user activity — is among the most revealing telemetry an organisation holds, which is why German buyers in particular want it under German law.
A service desk accumulates more than tickets: asset inventories, staff records, access rights and often the security incidents themselves. Under a European vendor that whole estate is processed under the GDPR by a company inside the same legal system as its customer.
Pricing
Licensed per device or per user depending on the module, on-premises or as SaaS. The pricing rewards buying the suite, which is also where the integration argument pays off.
Matrix42 vs ServiceNow
Against Ivanti, ServiceNow, Microsoft Intune + ServiceNow, the argument is rarely feature parity at the top end — ServiceNow will win a checklist. It is implementation cost, licensing model and jurisdiction. A European platform that a mid-sized organisation can actually finish deploying delivers more service management than a larger one that stays half-configured.
Who Should Use Matrix42
Matrix42 suits IT departments that own both the service desk and the device fleet and are tired of keeping two systems in agreement.
Pros and Cons
Pros
- Service desk and endpoint management in one product
- Software asset management with licence compliance
- Unified endpoint management across Windows, macOS, iOS and Android
- German hosting available
- On-premises or SaaS
Cons
- Pricing rewards buying the suite
- Strongest in DACH, thinner elsewhere
- Broad scope means a longer implementation
- Less focused than a pure ITSM tool
Alternatives to Matrix42
Looking for other European ITSM platforms? Here are the alternatives worth comparing:
Frequently Asked Questions
Matrix42 is based in Germany and operates under European data-protection rules including the GDPR. Ticket content, asset inventories and staff records stay under European jurisdiction rather than under US legislation.
Matrix42 is based in Germany. We list European ITSM platforms because a service desk holds an organisation's asset, access and incident data in one place.
Service desk with ITIL processes, unified endpoint management for Windows, macOS, iOS and Android, software asset management with licence compliance, and automated software deployment and OS provisioning.
Licensed per device or per user depending on the module, on-premises or as SaaS. The pricing rewards buying the suite, which is also where the integration argument pays off.
Matrix42 is a European alternative to Ivanti, ServiceNow, Microsoft Intune + ServiceNow. The practical differences are implementation effort, licensing model and which jurisdiction your service data sits in.
Yes. Matrix42 covers the core ITIL service management processes — incident, request, problem and change management with a configuration database underneath. How much of ITIL you actually implement is a question about your organisation rather than about the tool.
Matrix42 is built as a European alternative to Ivanti: Service management joined to endpoint management. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
Matrix42 is one of several European IT Service Management tools we cover. It is most often compared with Ivanti, ServiceNow, Microsoft Intune + ServiceNow.