GLPI
French open-source ITSM and IT asset management platform, published by Teclib since 2015
Quick Overview
| Company | Teclib |
|---|---|
| Category | IT Service Management |
| Headquarters | Paris, France |
| Founded | 2009 |
| EU Presence | EU (France) |
| Open Source | Yes |
| Pricing | GLPI Network cloud from €19 per agent per month (public) or €21 (private, 25+ users); self-hosted from €100/month (up to 10 agents) to €4,500/month (unlimited); free open-source Community edition available |
| Free Option | 45-day free trial (cloud) |
| Replaces | ServiceNow, Ivanti, ManageEngine ServiceDesk Plus |
Detailed Review
GLPI is a French open-source platform that puts a service desk and a genuine IT asset inventory in the same product: incidents and requests on one side, computers, monitors, software, network gear and datacenter equipment tracked in detail on the other, connected by the same rules engine. Where several platforms in this category treat the CMDB as an add-on, GLPI treats asset data as the point, and the ticketing sits on top of it.
It has been published by Teclib, based in Paris, since 2015, and remains free and open source (GPL) with source code and a plugin ecosystem on GitHub, alongside an active community of more than 15,000 members. For an organisation that wants to self-host and pay nothing, that is close to unique in this category outside i-doit — with the difference that GLPI includes the ticketing i-doit deliberately leaves out.
For a managed option, GLPI Network's own cloud starts at €19 per agent per month, rising to €21 for a private instance with 25 or more users, and self-hosted support plans run from €100 to €4,500 a month depending on scale. A 45-day free trial is available on the cloud before committing either way.
What GLPI does well
- Free and open source, self-hosted or cloud
- Ticketing and detailed IT asset management together
- Large community and plugin ecosystem
- Published cloud pricing from €19/agent/month
- French vendor, EU jurisdiction
Where GLPI falls short
- Interface is more utilitarian than newer platforms
- Advanced modules concentrated in paid support tiers
- Smaller partner network than the German incumbents
Standout feature. The only tool here that combines free, open-source ticketing with the kind of detailed asset inventory i-doit offers on its own.
Pros and Cons
Pros
- Free and open source, self-hosted or cloud
- Ticketing and detailed IT asset management together
- Large community and plugin ecosystem
- Published cloud pricing from €19/agent/month
- French vendor, EU jurisdiction
Cons
- Interface is more utilitarian than newer platforms
- Advanced modules concentrated in paid support tiers
- Smaller partner network than the German incumbents
Alternatives to GLPI
Frequently Asked Questions
What is GLPI?
GLPI is a French open-source platform that puts a service desk and a genuine IT asset inventory in the same product: incidents and requests on one side, computers, monitors, software, network gear and datacenter equipment tracked in detail on the other, connected by the same rules engine. Where several platforms in this category treat the CMDB as an add-on, GLPI treats asset data as the point, and the ticketing sits on top of it.
Where is GLPI based?
GLPI operates from Paris, France, which places it under EU (France).
What does GLPI cost?
GLPI Network cloud from €19 per agent per month (public) or €21 (private, 25+ users); self-hosted from €100/month (up to 10 agents) to €4,500/month (unlimited); free open-source Community edition available. 45-day free trial (cloud).
Who is GLPI best for?
Teams that want ticketing and full IT asset management for free. The only tool here that combines free, open-source ticketing with the kind of detailed asset inventory i-doit offers on its own.
What are the drawbacks of GLPI?
Interface is more utilitarian than newer platforms. Advanced modules concentrated in paid support tiers. Smaller partner network than the German incumbents.
Is GLPI a good alternative to ServiceNow?
GLPI is built as a European alternative to ServiceNow: French open-source ITSM and IT asset management platform, published by Teclib since 2015. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does GLPI compare to other IT Service Management tools?
GLPI is one of several European IT Service Management tools we cover. It is most often compared with ServiceNow, Ivanti, ManageEngine ServiceDesk Plus.