EcholoN

EcholoN covers incident, problem, change and configuration management with a CMDB as its own module and a graphical workflow engine for building end-to-end processes without custom code. The product markets itself plainly as a broad service management platform rather than a narrowly ITIL-branded tool, and it extends past classic IT service management into wider business process use cases for customers who want one workflow engine rather than several.

The distinguishing claim is certification rather than feature depth: EcholoN carries BITMi's "Software made in Germany" and "Software hosted in Germany" marks, an independent confirmation next to the more common unverified claim of German hosting that several vendors in this category simply assert. For a German public body or regulated employer where that has to be evidenced rather than taken on trust, that certification does some of the procurement work.

mIT solutions GmbH, the company behind EcholoN, is based in Borstel-Hohenraden near Hamburg and states more than 400 customers with a long average tenure. Pricing is not published; a demo is the way in, which matches the pattern of most of the German and British enterprise platforms already in this category.

What EcholoN does well

• BITMi-certified German hosting and origin
• Incident, problem, change and configuration management together
• Graphical, no-code workflow engine
• Extends past IT into wider business processes
• Established customer base with long tenures

Where EcholoN falls short

• No published pricing
• Smaller international presence than TOPdesk or Matrix42
• Feature depth less documented publicly than larger rivals

Standout feature. An independently certified "hosted in Germany" mark, rather than an unverified claim, on the residency question German buyers ask first.