EasyVista
French ITSM suite from Noisy-le-Grand with AI-assisted incident management and automated discovery
Quick Overview
| Company | EasyVista |
|---|---|
| Category | IT Service Management |
| Headquarters | Noisy-le-Grand, France |
| Founded | 1988 |
| EU Presence | EU (France) |
| Open Source | No |
| Pricing | Not published; pricing provided via quote request |
| Free Option | Demo on request |
| Replaces | ServiceNow, Ivanti Neurons, BMC Helix |
Detailed Review
EasyVista's Service Manager covers incident, problem, change and service request management with no-code configurable workflows, backed by EV Discovery for automated CMDB population and EV Pulse AI for predictive incident handling and triage suggestions. EV Self Help extends the self-service portal past a static knowledge base into something closer to a content platform, aimed at organisations that want IT self-service to look and behave like the rest of their intranet.
The company traces back to 1988 as a French software vendor — originally Staff&Line before rebranding as EasyVista — and its registered entity today sits in Noisy-le-Grand outside Paris, controlled through a French holding company. That gives it a longer operating history than most platforms in this category bar Marval and TOPdesk, and a scale that has taken it into enterprise accounts well beyond France.
EasyVista does not publish pricing; the only route to a number is a quote request through its site, which is consistent with how it sells — as an enterprise platform scoped per deployment rather than a self-serve subscription. Organisations that want a published starting price should look at GLPI or Deepser instead.
What EasyVista does well
- Full ITIL process coverage with AI-assisted triage
- Automated CMDB population via EV Discovery
- Long operating history, French vendor
- Self-service portal built like a content platform
- Enterprise-scale deployments proven outside France
Where EasyVista falls short
- No published pricing at all
- AI features add evaluation scope to a deal
- Configuration for the full suite is a real project
Standout feature. AI-assisted incident triage and automated CMDB discovery from a French vendor with a three-decade track record.
Pros and Cons
Pros
- Full ITIL process coverage with AI-assisted triage
- Automated CMDB population via EV Discovery
- Long operating history, French vendor
- Self-service portal built like a content platform
- Enterprise-scale deployments proven outside France
Cons
- No published pricing at all
- AI features add evaluation scope to a deal
- Configuration for the full suite is a real project
Alternatives to EasyVista
Frequently Asked Questions
What is EasyVista?
EasyVista's Service Manager covers incident, problem, change and service request management with no-code configurable workflows, backed by EV Discovery for automated CMDB population and EV Pulse AI for predictive incident handling and triage suggestions. EV Self Help extends the self-service portal past a static knowledge base into something closer to a content platform, aimed at organisations that want IT self-service to look and behave like the rest of their intranet.
Where is EasyVista based?
EasyVista operates from Noisy-le-Grand, France, which places it under EU (France).
What does EasyVista cost?
Not published; pricing provided via quote request. Demo on request.
Who is EasyVista best for?
Mid-sized and enterprise IT teams wanting AI-assisted ITSM from a long-established French vendor. AI-assisted incident triage and automated CMDB discovery from a French vendor with a three-decade track record.
What are the drawbacks of EasyVista?
No published pricing at all. AI features add evaluation scope to a deal. Configuration for the full suite is a real project.