EasyVista
French ITSM suite from Noisy-le-Grand with AI-assisted incident management and automated discovery
Quick Overview
| Company | EasyVista |
|---|---|
| Category | IT Service Management |
| Headquarters | Noisy-le-Grand, France |
| Founded | 1988 |
| EU Presence | EU (France) |
| Open Source | No |
| Pricing | Not published; pricing provided via quote request |
| Free Option | Demo on request |
| Replaces | ServiceNow, Ivanti Neurons, BMC Helix |
Detailed Review
EasyVista's Service Manager covers incident, problem, change and service request management with no-code configurable workflows, backed by EV Discovery for automated CMDB population and EV Pulse AI for predictive incident handling and triage suggestions. EV Self Help extends the self-service portal past a static knowledge base into something closer to a content platform, aimed at organisations that want IT self-service to look and behave like the rest of their intranet.
The company traces back to 1988 as a French software vendor — originally Staff&Line before rebranding as EasyVista — and its registered entity today sits in Noisy-le-Grand outside Paris, controlled through a French holding company. That gives it a longer operating history than most platforms in this category bar Marval and TOPdesk, and a scale that has taken it into enterprise accounts well beyond France.
EasyVista does not publish pricing; the only route to a number is a quote request through its site, which is consistent with how it sells — as an enterprise platform scoped per deployment rather than a self-serve subscription. Organisations that want a published starting price should look at GLPI or Deepser instead.
What EasyVista does well
- Full ITIL process coverage with AI-assisted triage
- Automated CMDB population via EV Discovery
- Long operating history, French vendor
- Self-service portal built like a content platform
- Enterprise-scale deployments proven outside France
Where EasyVista falls short
- No published pricing at all
- AI features add evaluation scope to a deal
- Configuration for the full suite is a real project
Standout feature. AI-assisted incident triage and automated CMDB discovery from a French vendor with a three-decade track record.
Pros and Cons
Pros
- Full ITIL process coverage with AI-assisted triage
- Automated CMDB population via EV Discovery
- Long operating history, French vendor
- Self-service portal built like a content platform
- Enterprise-scale deployments proven outside France
Cons
- No published pricing at all
- AI features add evaluation scope to a deal
- Configuration for the full suite is a real project
Alternatives to EasyVista
Frequently Asked Questions
What is EasyVista?
EasyVista's Service Manager covers incident, problem, change and service request management with no-code configurable workflows, backed by EV Discovery for automated CMDB population and EV Pulse AI for predictive incident handling and triage suggestions. EV Self Help extends the self-service portal past a static knowledge base into something closer to a content platform, aimed at organisations that want IT self-service to look and behave like the rest of their intranet.
Where is EasyVista based?
EasyVista operates from Noisy-le-Grand, France, which places it under EU (France).
What does EasyVista cost?
Not published; pricing provided via quote request. Demo on request.
Who is EasyVista best for?
Mid-sized and enterprise IT teams wanting AI-assisted ITSM from a long-established French vendor. AI-assisted incident triage and automated CMDB discovery from a French vendor with a three-decade track record.
What are the drawbacks of EasyVista?
No published pricing at all. AI features add evaluation scope to a deal. Configuration for the full suite is a real project.
Is EasyVista a good alternative to ServiceNow?
EasyVista is built as a European alternative to ServiceNow: French ITSM suite from Noisy-le-Grand with AI-assisted incident management and automated discovery. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does EasyVista compare to other IT Service Management tools?
EasyVista is one of several European IT Service Management tools we cover. It is most often compared with ServiceNow, Ivanti Neurons, BMC Helix.