Deepser
Italian ITSM platform with ISO 27001 certification and EU-hosted ticketing, CMDB and asset discovery
Quick Overview
| Company | Deepser |
|---|---|
| Category | IT Service Management |
| Headquarters | Schio, Italy |
| EU Presence | EU (Italy) |
| Data Location | EU data centres (non-EU available on request) |
| Open Source | No |
| Compliance | ISO 27001 |
| Pricing | Starter from €36 per operator per month, Plus from €49.50 per operator per month, both billed annually (minimum 3 operators); Enterprise priced on request |
| Replaces | ServiceNow, Freshservice, ManageEngine ServiceDesk Plus |
Detailed Review
Deepser is an Italian service management platform covering ITIL incident, problem and change management alongside a CMDB with auto-discovery — a Windows agent and several agentless protocols populate the asset inventory rather than requiring it to be typed in by hand. AI Studio adds AI-assisted ticket triage and workflow suggestions across the modules, and the automation builder is no-code, aimed at teams without a dedicated development resource.
What sets Deepser apart in this category is that its entry pricing is actually published: Starter runs from €36 per operator per month and Plus from €49.50, both billed annually with a minimum of three operators, while Enterprise is quoted. That is a rare level of transparency next to platforms like EasyVista, Marval and EcholoN, which all require a sales conversation before revealing a number.
Deepser srl is based in Schio, near Vicenza, holds ISO 27001 certification, and states EU data centre hosting as standard, with hosting outside the EU available only on request. Both cloud and on-premise deployments carry the same feature set and pricing, which removes deployment choice as a reason to pay more.
What Deepser does well
- Published per-operator pricing from €36/month
- ISO 27001 certified
- EU hosting standard, on-premise also available
- Auto-discovery CMDB and asset management
- AI-assisted triage and workflow suggestions
Where Deepser falls short
- Three-operator minimum on paid tiers
- Smaller brand recognition outside Italy
- Enterprise tier is quote-only
Standout feature. The only platform in this category that publishes its starting price per operator rather than routing everyone through a sales call.
Pros and Cons
Pros
- Published per-operator pricing from €36/month
- ISO 27001 certified
- EU hosting standard, on-premise also available
- Auto-discovery CMDB and asset management
- AI-assisted triage and workflow suggestions
Cons
- Three-operator minimum on paid tiers
- Smaller brand recognition outside Italy
- Enterprise tier is quote-only
Alternatives to Deepser
Frequently Asked Questions
What is Deepser?
Deepser is an Italian service management platform covering ITIL incident, problem and change management alongside a CMDB with auto-discovery — a Windows agent and several agentless protocols populate the asset inventory rather than requiring it to be typed in by hand. AI Studio adds AI-assisted ticket triage and workflow suggestions across the modules, and the automation builder is no-code, aimed at teams without a dedicated development resource.
Where is Deepser based?
Deepser operates from Schio, Italy, which places it under EU (Italy). Compliance: ISO 27001.
What does Deepser cost?
Starter from €36 per operator per month, Plus from €49.50 per operator per month, both billed annually (minimum 3 operators); Enterprise priced on request.
Who is Deepser best for?
Growing teams that want ITIL processes with published per-operator pricing. The only platform in this category that publishes its starting price per operator rather than routing everyone through a sales call.
What are the drawbacks of Deepser?
Three-operator minimum on paid tiers. Smaller brand recognition outside Italy. Enterprise tier is quote-only.
Is Deepser a good alternative to ServiceNow?
Deepser is built as a European alternative to ServiceNow: Italian ITSM platform with ISO 27001 certification and EU-hosted ticketing, CMDB and asset discovery. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does Deepser compare to other IT Service Management tools?
Deepser is one of several European IT Service Management tools we cover. It is most often compared with ServiceNow, Freshservice, ManageEngine ServiceDesk Plus.