Axonaut

Axonaut is the only CRM in this category that names the machines its customer data sits on. The privacy policy lists OVH and Hetzner, with data centres in the Paris region and in Germany — two European hosting companies rather than a European region of an American one.

For a buyer whose reason for shortlisting European software is the ownership of the infrastructure and not only the jurisdiction of the contract, that is a different answer from every other entry here, and it is the reason Axonaut is worth reading about before the two sales CRMs that follow it.

The product itself is an all-in-one for a small French company: CRM and pipeline, quotes that become invoices, email and SMS campaigns, expenses and a business account provided through Swan.

Axonaut is published by DIGITICA SAS, capital €62,897, at 12 rue Louis Renault in Balma outside Toulouse, registered at RCS Toulouse and created in January 2015. Pricing is a flat €97 per month excluding VAT with one user included, plus €29.99 per month for each additional user, with no commitment and discounts for paying one to three years up front. The trial runs fifteen days.

The flat base is the thing to work out before buying. A one-person business pays €97 a month where Salesflare would cost €29 and CentralStationCRM nothing, and the arithmetic only turns in Axonaut's favour once the invoicing and campaign tools replace subscriptions that are being paid separately.

There is no published certification: OVH and Hetzner hold their own, but Axonaut states none of its own, so the hosting claim rests on the vendor's privacy policy rather than on an audit of Axonaut.

What Axonaut does well

• Hosted at OVH in the Paris region and Hetzner in Germany, both named
• CRM, quotes, invoices and campaigns in one subscription
• French company, RCS Toulouse, created in 2015
• Price published in full, including the per-user increment
• No commitment, with discounts for prepayment

Where Axonaut falls short

• No certification of its own published
• €97 per month before the second user, so a solo business pays a floor
• Email and payments use US sub-processors including Sendgrid, Customer.io, Mailchannels and Stripe
• Built around French invoicing practice and sold mainly in France

Standout feature. Named European hosts: Axonaut is the only CRM in this directory whose own documents put the data at OVH and Hetzner rather than in an unnamed "EU region".