Wello Solutions

Wello Solutions is field service management software from Brussels that schedules jobs, dispatches technicians, produces service reports and invoices, and tracks performance. Wello Solutions reports more than 220 clients and more than 6,300 field technicians on the platform.

The Essential plan covers work orders with service reports, drag and drop planning, customer management and the technician app with offline access. Advanced adds service contracts and SLAs, a planning assistant, multi-language communication templates and invoicing. Expert adds predictive maintenance, a smart scheduler, a customer portal and business intelligence dashboards. The Wello Solutions apps are listed for iOS, Android and Windows, and the vendor displays a Peppol certification badge.

Wello Solutions is a trading name of Odyssee Mobile NV, Avenue Louise 54, 1050 Brussels, VAT number BE 0459.288.169, with further offices in Bry-sur-Marne in France and Can Tho in Vietnam. No parent company or investor is named on the pages read.

The Wello Solutions legal terms say the service is hosted on Microsoft Azure, and the data processing page allows transfers of personal data outside the European Economic Area and lists IBM, Microsoft and Amazon as possible cloud providers. The Azure region is not named.

Wello Solutions costs EUR 35 per user per month for Essential, EUR 59 for Advanced and EUR 89 for Expert, the last one billed annually, each with a minimum of 3 users.

Enterprise AI and Ultimate are priced on a custom quote, and the vendor says yearly plans save up to 25%. A field service trial is offered without a published length. Wello Solutions fits HVAC, equipment and maintenance companies that already run Exact Online, AFAS, Odoo or Business Central. Organisations that want to avoid an American cloud underneath should note the Azure hosting.

What Wello Solutions does well

• Wello Solutions publishes three price tiers at EUR 35, EUR 59 and EUR 89 per user per month
• Wello Solutions names integrations with Microsoft Business Central, SAP Business One, Odoo, Exact Online and AFAS
• The Wello Solutions technician app works offline and synchronises in both directions once online
• Wello Solutions apps are listed in the Apple App Store, Google Play and the Microsoft Store
• The operating company Odyssee Mobile NV is identified with a Brussels address and Belgian VAT number

Where Wello Solutions falls short

• Wello Solutions is hosted on Microsoft Azure, an American cloud provider, with no region named
• The Wello Solutions data processing terms allow transfers of personal data outside the EEA
• Every Wello Solutions plan requires a minimum of 3 users
• Service contracts, SLAs and invoicing start only in the Wello Solutions Advanced plan

Standout feature. Wello Solutions is the only vendor in this comparison that names Exact Online and AFAS among its integrations, which matters to Dutch and Belgian service companies running those accounting systems.