mfr

mfr is a field service management platform for German-speaking service companies, run by Simplias GmbH in Leipzig. mfr automates the service process from order to report and gives technicians an app with dynamic checklists, time tracking and on-site documentation that also works offline, offered for iOS and Android.

The Professional plan adds a maintenance planner, an equipment database with history, custom branding and automatic customer notifications. The Enterprise plan raises checklists to 120 steps and adds AI-based route optimisation, automatic customer scheduling and single sign-on. Separate modules exist for projects and office work, and mfr says it is recommended by more than 800 service managers and managing directors.

The mfr imprint names Simplias GmbH, Schwaegrichenstrasse 23, 04107 Leipzig, with managing director Jan Hoeppner and VAT ID DE281397569.

On its about page the company writes that it is 100% independent and has been active for more than 14 years. mfr describes itself as made in Germany and GoBD compliant. The privacy policy that was read names Simplias GmbH as controller but gives no server location, hosting provider or ISO certificate, so the question of where the data sits has to be put to the vendor directly.

mfr costs EUR 29 per user per month for Basic, which is limited to 5 users, EUR 39 for Professional and EUR 55 for Enterprise, all excluding VAT.

The contract runs for one year, renews automatically and must be cancelled 3 months before it ends; paying annually by bank transfer brings a 3% discount, and account setup after signing is free. Phone support costs 20% of the monthly total. mfr suits maintenance-heavy companies with recurring visits. Buyers who need a documented hosting location up front should look at Praxedo first.

What mfr does well

• Simplias GmbH, the company behind mfr, describes itself as 100% independent
• mfr publishes EUR 29, EUR 39 and EUR 55 per user per month excluding VAT
• mfr names integrations with DATEV, Lexware Office, SAP, Salesforce, HubSpot and Zapier plus an open API
• The mfr technician app works offline and is offered for iOS and Android
• mfr includes free account setup after the contract is signed

Where mfr falls short

• No server location or hosting provider is given on the mfr pages that were read
• mfr contracts run for one year and must be cancelled 3 months before the end
• mfr charges 20% of the monthly total for phone support
• The mfr Basic plan is limited to 5 users and has no maintenance planner

Standout feature. mfr is the one product here whose vendor, Simplias GmbH in Leipzig, states outright that it is 100% independent, and it backs that with a fully published price list.