Velaris
London-based AI customer success platform with a customer context graph and agents for renewals, risk and onboarding
Quick Overview
| Company | Manantial Ltd (trading as Velaris) |
|---|---|
| Category | Customer Success Software |
| Headquarters | London, United Kingdom |
| Founded | 2021 |
| EU Presence | UK (England and Wales), terms cover the UK and EEA |
| Data Location | Privacy policy: personal data stored within the UK and EEA unless transferred under stated safeguards |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Customer 360, health scores, surveys, reporting dashboards, automations, email campaigns, playbooks, success plans, task manager, AI summaries and sentiment, customer portal, shared inbox, 70+ integrations |
| Pricing | Pricing on request; one licence covers 5 users with unlimited viewers, add-ons extra |
| Best For | Mid-market and enterprise B2B SaaS teams that want AI agents on top of account data |
| Replaces | Gainsight, Totango, ChurnZero |
Detailed Review
Velaris describes itself as an AI-native customer success platform for B2B SaaS. It builds a context graph from CRM, product usage, support, calls and emails, and lets agents monitor accounts, draft outreach and handle renewals with limited oversight.
The terms of service name Manantial Ltd, trading as Velaris, incorporated in England and Wales (company number 13088838). The about page gives the headquarters as London and the founding year as 2021. The UK is outside the EU, so the relevant frame is UK and EU data protection law.
Licence Model
The pricing page shows one licence that includes accounts and contacts, Customer 360, three custom objects, health scores, surveys, dashboards, automations, email campaigns, playbooks, success plans and a task manager. It covers five users with unlimited viewers.
No amounts are shown. Onboarding tools such as a customer portal and support tools such as a shared inbox and AI support agent are sold as separate products.
Agents and Context
Velaris agents are meant to watch the long tail of accounts, answer questions, surface risk and opportunity signals and automate account planning and daily briefings. It also offers MCP connectors to Claude and ChatGPT.
Outcomes such as lower churn depend on data quality and setup, and the vendor's numbers are its own.
UK Jurisdiction
The terms define the Territory as the United Kingdom and the European Economic Area and refer to the Data Processing Addendum for data protection. The company is under English law, not EU member state law.
For buyers who want an EU-incorporated vendor, Custify, Skalin and Planhat are the alternatives on this page.
Limitations to Consider
Velaris is a UK company, so it is European but not an EU member state vendor, and the contract is under English law. No prices are published. The platform leans on AI agents, which suits teams ready to supervise them but adds a layer to evaluate. Hosting provider and region for customer data are not named in the pages checked, only the UK and EEA territory statement in the privacy policy.
Who Should Use Velaris
B2B SaaS customer success teams that accept a British vendor and want AI agents working across a large account base.
Pros and Cons
Pros
- Customer context graph across CRM, usage, support and calls
- Licence includes health scores, surveys, playbooks and success plans
- Unlimited viewers
- 70+ integrations and MCP connectors
- Terms and DPA published
Cons
- UK jurisdiction, not an EU member state
- No published prices
- Hosting provider not named
- Agent-led approach needs supervision
Alternatives to Velaris
Other European customer success software worth comparing before you decide:
Planhat
Sweden · Customer success, CRM and services on one data model
Custify
Romania · Customer success platform with data stored in Germany
Skalin
France · AI health score and playbooks with public monthly pricing
Customerscore.io
Czech Republic · ML health scoring with ARR-based pricing and EU hosting
See all European customer success software or compare them directly against Gainsight on our alternatives page.
Frequently Asked Questions
No. Velaris is run by Manantial Ltd, incorporated in England and Wales with headquarters in London. Its terms cover the UK and the EEA.
Per the pricing page: accounts and contacts, Customer 360, three custom objects, AI summaries, health scores, surveys, dashboards, automations, email campaigns, playbooks, success plans and a task manager, for five users with unlimited viewers.
No. The pricing page lists what a licence contains and offers a custom estimate.