Survicate
Polish feedback platform for NPS, CSAT and product surveys with EU hosting on AWS and ISO 27001
Quick Overview
| Company | Survicate S.A. |
|---|---|
| Category | Customer Success Software |
| Headquarters | Warsaw, Poland |
| Founded | Not stated |
| EU Presence | Yes - Poland (EU) |
| Data Location | EU-hosted on AWS (vendor security page) |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Multichannel surveys, NPS and CSAT, built-in email sending, Research Hub for feedback themes, feedback analytics, automated flows, 25+ integrations, SAML SSO, AI agent and MCP |
| Pricing | Growth from USD 114/month billed annually (250 responses/month); Pro USD 349 and Enterprise USD 569 listed; 10-day trial |
| Best For | Customer success and product teams collecting NPS and survey data from customers |
| Replaces | US survey and NPS tools |
Detailed Review
Survicate is not a customer success platform. It covers the feedback side: NPS, CSAT and product surveys across email, website and app, plus analysis that groups answers from surveys, tickets and calls into themes.
The terms name Survicate S.A., with its registered office in Warsaw and an entry in the National Court Register, as the contracting party. The security page states EU hosting on AWS and ISO/IEC 27001:2022 certification.
Survey Collection
Surveys can be shown in emails, on websites and in apps, with targeting by attributes and events. Built-in email sending is part of the Growth plan, and results can be filtered by CRM attributes.
Survicate syncs answers to other tools so that a low NPS answer can create a task or trigger a campaign, which is the link to customer success work.
Feedback Analysis
The Research Hub and feedback analytics pull survey results, support tickets, call recordings and reviews into themes and dashboards. Pricing is tied to responses and data points per month, not to seats.
Growth includes 10 user seats and 2 teams, and the plan table lists data retention limits that differ by tier.
EU Hosting and Security
The security page lists TLS 1.2 in transit, AES-256 at rest, EU hosting on AWS, penetration testing and SSO and SAML. SOC 2 is described as in progress, with a Type I audit underway.
Prices on the pricing page are shown in US dollars.
Limitations to Consider
Survicate collects and analyses feedback but does not score account health, run renewals or manage customer success playbooks, so it complements Planhat or Custify rather than replacing them. Prices are displayed in USD. SOC 2 is not complete. Response limits mean cost rises with survey volume.
Who Should Use Survicate
Customer success and product teams in Europe that need NPS, CSAT and in-app feedback from an EU-hosted Polish vendor and feed the results into another customer success tool.
Pros and Cons
Pros
- EU hosting on AWS and ISO 27001 stated
- Published prices from USD 114/month
- Surveys across email, web and app
- Feedback themes from surveys, tickets and calls
- Polish S.A. entity in terms
Cons
- Not a customer success platform
- Prices in USD
- SOC 2 still in progress
- Costs rise with response volume
Alternatives to Survicate
Other European customer success software worth comparing before you decide:
Planhat
Sweden · Customer success, CRM and services on one data model
Custify
Romania · Customer success platform with data stored in Germany
Skalin
France · AI health score and playbooks with public monthly pricing
Velaris
United Kingdom · AI agents on a customer context graph for B2B SaaS
See all European customer success software or compare them directly against US survey and NPS tools on our alternatives page.
Frequently Asked Questions
The security page states EU hosting on AWS with AES-256 encryption at rest and TLS 1.2 in transit.
No. It collects and analyses feedback such as NPS and CSAT. Health scores, playbooks and renewals need a tool like Planhat or Custify.
By survey responses and data points per month. Growth starts at USD 114 per month billed annually with 250 responses, and the pricing page lists a 10-day trial.