Nicereply
Slovak CSAT, NPS and CES survey tool that plugs into helpdesks and CRMs, with published monthly plans
Quick Overview
| Company | Nice Reply, s.r.o. |
|---|---|
| Category | Customer Success Software |
| Headquarters | Bratislava, Slovakia |
| Founded | Not stated |
| EU Presence | Yes - Slovakia (EU) |
| Data Location | Amazon Web Services; region not stated on the pages checked |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | CSAT, CES and NPS surveys, post-resolution and in-signature email surveys, link surveys, website pop-up surveys, feedback analytics, custom survey design, helpdesk and CRM integrations, Zapier, API |
| Pricing | Starter USD 59/month billed annually (100 responses); Essential USD 119; Growth USD 239; Business USD 359; monthly billing costs more; 14-day trial |
| Best For | Support and customer success teams that want CSAT and NPS inside their helpdesk |
| Replaces | Zendesk satisfaction surveys |
Detailed Review
Nicereply focuses on one job: asking customers for a rating at the moment of contact. Its one-click surveys can sit in an email signature, after a ticket is resolved, on a link or as a website pop-up.
The terms of service name Nice Reply, s.r.o., with its registered seat in Bratislava and a Business Register entry, as provider. The service runs on Amazon Web Services under the terms.
Survey Types and Placement
All plans include CSAT, CES and NPS surveys, unlimited active surveys and Nicereply Feedback Analytics. Integrations include Zendesk, Front, Help Scout and Pipedrive.
The vendor says in-signature surveys raised response rates for its customers, but those figures come from its own testimonials.
Pricing by Responses
Plans are priced by survey responses received, not by surveys sent: 100, 250, 1,000 or 2,500 per month on the four published plans. If a customer exceeds the response or user limit the plan upgrades automatically.
A 20 percent discount applies to annual billing, and payment by invoice is available through sales.
Where It Fits
In a customer success stack Nicereply is the satisfaction signal that feeds a health score. It does not hold account data, renewals or playbooks.
The pricing page states GDPR compliance since May 2018 and CCPA certification; the terms list processors on a separate page.
Limitations to Consider
Nicereply is a survey tool, not a customer success platform: no account health, renewals or playbooks, so pair it with Planhat or Custify. Prices are in USD and rise by response volume. The pages checked do not name an AWS region. Its approach is built around helpdesk conversations, so product-led feedback is better served by Survicate.
Who Should Use Nicereply
Support-led customer success teams on Zendesk, Front or Help Scout that want CSAT, CES and NPS from a Slovak vendor with published prices.
Pros and Cons
Pros
- Published plans from USD 59/month
- CSAT, CES and NPS in every plan
- In-signature and post-resolution surveys
- Helpdesk and CRM integrations
- Slovak s.r.o. with register data in terms
Cons
- Surveys only, no account management
- Prices in USD
- AWS region not stated
- Cost scales with responses
Alternatives to Nicereply
Other European customer success software worth comparing before you decide:
Planhat
Sweden · Customer success, CRM and services on one data model
Custify
Romania · Customer success platform with data stored in Germany
Skalin
France · AI health score and playbooks with public monthly pricing
Velaris
United Kingdom · AI agents on a customer context graph for B2B SaaS
See all European customer success software or compare them directly against Zendesk satisfaction surveys on our alternatives page.
Frequently Asked Questions
CSAT, CES and NPS, delivered as post-resolution or in-signature email surveys, link surveys and website pop-ups.
Starter is USD 59 per month billed annually for 100 responses, then Essential at USD 119, Growth at USD 239 and Business at USD 359, with higher monthly-billing prices.
Yes. The provider is Nice Reply, s.r.o., with its registered seat in Bratislava, Slovakia.