Feedier
French customer intelligence platform that merges surveys, reviews and tickets, with EU data processing and ISO 27001
Quick Overview
| Company | Feedier Technologies |
|---|---|
| Category | Customer Success Software |
| Headquarters | Lille, France |
| Founded | Not stated |
| EU Presence | Yes - France (EU) |
| Data Location | Data processed in the EU (vendor pricing page) |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Voice-of-customer ingestion, surveys, AI theme analysis, weak-signal detection, revenue-impact prioritisation, action plans, executive reports, native connectors, MCP server, SSO |
| Pricing | Standard, Advanced and Elite plans by scope; prices on request |
| Best For | Multi-market organisations running a customer feedback programme across many sources |
| Replaces | Medallia, Qualtrics |
Detailed Review
Feedier is a voice-of-customer platform that connects surveys, e-reputation, social feedback and tickets with CRM and file data, then analyses the result and routes action plans to whoever can act. It can also sit above tools such as Medallia, Qualtrics or Salesforce.
The legal notice names Feedier Technologies, at Euratechnologies in Lille, with a Lille commercial register entry and a French VAT number. The pricing page states ISO 27001:2022, SOC 2 and data processed in the EU.
Plans by Scope
Standard, Advanced and Elite differ by business units (one, up to three, up to six) and connected feedback sources (3+, 5+, 10+), plus the level of delivery support. Standard already includes unlimited users, SSO and implementation.
No prices are shown. The pricing page says AI is not metered.
Delivery Team Included
Each plan includes a project lead, training sessions and steering committees, with deliverables built on the customer's data. Higher tiers add semantic audits and strategic reviews.
That makes Feedier closer to a managed programme than a self-service survey tool.
AI and Data Handling
Feedier claims 95 percent baseline accuracy in classifying feedback, rising to 99 percent once a team has validated the taxonomy; that is the vendor's number. The pricing page states no AI training on customer data.
An MCP server lets other AI agents query the customer intelligence data live.
Limitations to Consider
Feedier is a feedback and customer intelligence platform, not a customer success tool: no health scores tied to renewals, playbooks or CSM workflow, so it complements Planhat or Velaris. It is built for multi-market organisations and sells scoped programmes with no visible prices, which is a poor fit for small teams. The legal notice does not state the company form.
Who Should Use Feedier
Larger European organisations that want customer feedback from many sources analysed by a French vendor with EU data processing and a delivery team.
Pros and Cons
Pros
- EU data processing and ISO 27001:2022 stated
- SOC 2 stated
- Delivery team included in all plans
- AI not metered
- MCP server for AI agents
Cons
- No published prices
- Not a customer success platform
- Aimed at multi-market organisations
- Legal form not stated in notice
Alternatives to Feedier
Other European customer success software worth comparing before you decide:
Planhat
Sweden · Customer success, CRM and services on one data model
Custify
Romania · Customer success platform with data stored in Germany
Skalin
France · AI health score and playbooks with public monthly pricing
Velaris
United Kingdom · AI agents on a customer context graph for B2B SaaS
See all European customer success software or compare them directly against Medallia on our alternatives page.
Frequently Asked Questions
It collects customer feedback from surveys, reviews, social and tickets, analyses it with AI and produces action plans and executive reports.
The pricing page states that data is processed in the EU and that customer data is not used for AI training.
Not in the usual sense. It is a voice-of-customer tool, and customer success teams typically pair it with a platform like Planhat or Custify.