Skalin

Skalin is a French customer success platform for mid-market B2B SaaS. It merges CRM, product usage, support, email and billing data into one record and scores account health with a model that calibrates itself on the customer's own churn history.

The legal notice and terms name Skalin, a simplified joint stock company (SAS) with capital of EUR 5,000, registered in Creteil, as publisher and contracting party, and the DPO address is in France.

Published Pricing

The pricing page states that the Scale plan starts at EUR 569 per month billed annually, including core modules, five CSM seats, unlimited read-only licences and onboarding with a dedicated CSM. Each extra seat costs EUR 50 per month billed annually.

There is no free trial or free plan; Skalin offers a demo instead. A second plan, Lead, is shown without a price.

Health Score Without Rule Writing

Skalin contrasts rule-based scores with a self-calibrating one: its score learns from churn patterns in the customer's data, with no thresholds to tune. The vendor claims risk is surfaced three to four weeks before an account escalates; that figure is its own.

Playbooks then assign tasks, send emails and post Slack alerts, and each playbook can carry a goal so its impact is tracked.

Client Portal and Project Management

An optional client portal gives customers a branded shared workspace for tasks, milestones and documents, aimed at onboarding and the gaps between meetings.

Add-ons such as the portal and expansion pipeline are priced separately from the base plan.

Limitations to Consider

Skalin does not name a hosting region or provider in its terms, which say only that the platform is hosted on infrastructure chosen by Skalin and possibly shared between customers. Its price of EUR 569 per month with five seats is stated for mid-market teams, and the Lead plan has no visible price. It is a small vendor with a narrower integration list than Planhat. No free tier exists.

Who Should Use Skalin

Mid-market SaaS customer success teams in France and across Europe that want to know the price before a demo and prefer an AI-calibrated score to hand-written rules.