donorflex
English fundraising database with Gift Aid claims through the HMRC portal and optional lottery and raffle modules
Quick Overview
| Company | CMAC Computer Systems Limited (trading as donorflex) |
|---|---|
| Category | Nonprofit Donor Management Software |
| Headquarters | Halesowen, United Kingdom |
| Founded | 1988 |
| EU Presence | Yes - United Kingdom |
| Data Location | Not described on the pages read |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | Not stated |
| Main Features | Record management, income management, Gift Aid via HMRC portal, committed giving, event management, reporting, Datastream import, donorflex Go, optional lottery and raffle modules, Dotdigital integration |
| Pricing | Pricing on request |
| Best For | Hospices and charities that run lotteries or raffles alongside regular giving |
| Replaces | Blackbaud Raiser's Edge NXT |
Detailed Review
The product was created in 1988, born from a record-keeping project for the children's hospice movement, according to its about page. The privacy page names CMAC Computer Systems Limited as the controller, and Companies House lists a company of that name, number 02518659, in Halesowen.
A farewell post on the site reports the retirement of founder Brian Todd and his wife Judith after decades with the company.
Income and Gift Aid
Income management processes gifts, acknowledges donors by email or post, and shows expected future income from regular giving agreements, lottery play and unclaimed Gift Aid. Gift Aid claims go straight through the HMRC portal and the recovered amounts are recorded on the supporter record.
Committed giving, events and import
Committed giving covers regular donors and membership schemes. Event management handles third-party and mass participation events. Datastream imports data from any third-party source, and a Dotdigital integration has been announced.
Lottery and raffle
The optional lottery module unifies lottery play with CRM data and the raffle module does the same for raffle players. These two modules are what separate donorflex from most charity CRMs, and the vendor sponsors the Hospice Lotteries Association conference.
Limitations to Consider
No prices are published and the pages do not describe hosting, deployment or data location, so those need a direct question. The site has no self-serve trial. Gift Aid tooling is UK specific. The founders have retired, and the pages do not say who owns the company now.
Who Should Use donorflex
UK hospices and charities with lottery or raffle income that want those players in the same database as donors. Charities wanting published pricing should look at Beacon CRM.
Pros and Cons
Pros
- Optional lottery and raffle modules
- Gift Aid claims through the HMRC portal
- Committed giving and membership schemes
- Import tool for third-party data
- Decades in the UK charity sector
Cons
- No published pricing
- Hosting and deployment not described
- UK-specific tax features
- Deployment model unclear to buyers
Alternatives to donorflex
Other European nonprofit donor management software worth comparing before you decide:
Donorfy
United Kingdom · Charity CRM with Gift Aid, web forms and per-constituent pricing
Beacon CRM
United Kingdom · London charity CRM that adds memberships, donations and tickets
RaiseNow
Switzerland · Zurich platform for donation forms, payments and community fundraising
Eudonet
France · Sovereign CRM for associations, foundations and NGOs
See all European nonprofit donor management software or compare them directly against Blackbaud Raiser's Edge NXT on our alternatives page.
Frequently Asked Questions
Yes, an optional lottery module unifies lottery play with CRM data, and a separate raffle module covers raffle players.
Yes, claims are submitted directly through the HMRC portal and recovered amounts are recorded against each supporter.
No. The pages we read give no prices, so you need to ask for a quote.