zenloop
German NPS, CSAT and review management platform with servers stated to be in Germany or the EEA
Quick Overview
| Company | SaaS.group zenloop GmbH |
|---|---|
| Category | Customer Feedback Software |
| Headquarters | Schönefeld, Germany |
| Founded | Not stated |
| EU Presence | Yes - Germany (EU) |
| Data Location | Germany or another EEA state, per its privacy policy |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | NPS, CSAT and CES surveys, review management, product survey suite, closed-loop workflows, integrations, zenScore |
| Pricing | Packages (Start and higher), pricing on request |
| Best For | Customer experience teams in retail, energy, internet and financial services running recurring NPS programmes |
| Replaces | Medallia, Delighted, Qualtrics |
Detailed Review
zenloop collects satisfaction scores and then routes them into actions. Its site lists custom surveys, NPS, CSAT and CES, centralised review management and workflows that close the loop with customers who gave a low score.
The imprint names SaaS.group zenloop GmbH in Schönefeld, entered at the Cottbus local court under HRB 17057 CB.
Scores and Closing the Loop
The platform pages describe automatic rules to win back dissatisfied customers and to involve promoters in advocacy programmes, plus programmes that involve stakeholders in improvements. That is closer to a customer experience programme than to a product feedback board.
Data Location
Section 8.1 of the privacy policy states that the servers used to host and process data are located in Germany, a member state of the EU, or another signatory to the EEA agreement. The same policy notes that some website analytics data may be stored on servers outside the EU.
Pricing
The pricing page lists packages for small businesses up to large organisations with many touchpoints, but shows no amounts and asks for a consultation. Treat pricing as on request.
Limitations to Consider
zenloop is a survey and CX tool, so it offers no public voting board, roadmap or changelog for feature requests. Prices are not published, and the packages target companies with several digital touchpoints rather than a small product team. For a board that customers vote on, see Sleekplan or Featurebase.
Who Should Use zenloop
Customer experience teams in German-speaking and wider European retail, energy or services companies that run recurring NPS and CSAT programmes and want servers stated to be in the EEA.
Pros and Cons
Pros
- NPS, CSAT and CES in one platform
- Review management alongside surveys
- Privacy policy states servers in Germany or the EEA
- Imprint lists register number and managing directors
- Workflow rules for low scorers
Cons
- No voting board for feature requests
- No public prices
- Aimed at companies with several touchpoints
- Some website analytics data may leave the EU
Alternatives to zenloop
Other European customer feedback software worth comparing before you decide:
Featurebase
Estonia · Feedback board, roadmap and changelog in one helpdesk subscription
Sleekplan
Germany · Munich feedback boards with unlimited tracked users on every plan
Usersnap
Austria · Visual feedback and bug reports captured from a website widget
ProdPad
United Kingdom · Product management tool that ties feedback to ideas and roadmaps
See all European customer feedback software or compare them directly against Medallia on our alternatives page.
Frequently Asked Questions
The privacy policy states that the servers hosting and processing data are in Germany, another EU member state or an EEA signatory state.
No. zenloop covers surveys, NPS, CSAT, CES and review management. For voting boards, see Sleekplan or Featurebase.
The pricing page lists packages but no amounts, so pricing is on request.