Featurebase
Estonian feedback portal with roadmap, changelog and helpdesk sold under one subscription
Quick Overview
| Company | CORDNET OU (d/b/a Featurebase) |
|---|---|
| Category | Customer Feedback Software |
| Headquarters | Viimsi, Estonia |
| Founded | Not stated |
| EU Presence | Yes - Estonia (EU) |
| Data Location | Not stated on the pages checked |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Feedback portal, voting, public roadmap, changelog, helpdesk inbox, AI support agent, API, MCP, webhooks |
| Pricing | Free plan; Growth from $29 per seat per month billed yearly, plus $0.49 per AI resolution |
| Best For | Product and support teams that want a voting board and a helpdesk in one subscription |
| Replaces | Canny, UserVoice, Zendesk |
Detailed Review
Featurebase sells feedback and support as one product. The pricing page states that the helpdesk and feedback features are included in the same subscription, so a team that wants a voting board does not buy a separate tool for the support inbox.
The contracting entity is CORDNET OU, an Estonian company in Viimsi, and the terms of service are governed by Estonian law with the courts of Harju County having non-exclusive jurisdiction.
What the Feedback Module Covers
On the website Featurebase describes a feedback portal, in-app widgets and integrations that feed one hub, with voting on each other's ideas and a public roadmap. A changelog and help center sit in the same account.
The free plan lists one seat and says it includes feedback, which makes it possible to run a small board before paying anything.
Seat Pricing and AI Resolutions
Paid plans are priced per seat: Growth at $29, Professional at $59 and Enterprise at $99 per seat per month billed yearly. Each paid tier also lists $0.49 per AI resolution, which only matters if you switch on the Fibi AI agent for support.
Prices are quoted in US dollars on the pricing page checked on 23 October 2026.
Where It Sits Against Canny
Canny prices by tracked users and Featurebase by seats, so the cheaper option depends on how many customers vote versus how many colleagues log in. A board with thousands of voters and three admins is the case where seat pricing helps.
Limitations to Consider
Featurebase is built around a helpdesk plus feedback, so a team that only wants a voting board pays for features it will not use, and the price per seat adds up as more colleagues triage requests. The pages checked do not state a hosting region, so ask for the sub-processor list. Prices are in US dollars. For a board-only tool, Fider or Sleekplan are narrower.
Who Should Use Featurebase
Product and support teams, mainly in SaaS, that want customer requests, a roadmap and a support inbox handled by an EU-registered vendor.
Pros and Cons
Pros
- Feedback module included in the free plan
- Voting portal, roadmap and changelog in one account
- Helpdesk bundled in the same subscription
- API, MCP and webhooks on Growth
- Estonian entity under Estonian law
Cons
- Per-seat pricing grows with the team
- Hosting region not stated on pages checked
- AI resolutions billed separately at $0.49
- More than a board-only team needs
Alternatives to Featurebase
Other European customer feedback software worth comparing before you decide:
Sleekplan
Germany · Munich feedback boards with unlimited tracked users on every plan
Usersnap
Austria · Visual feedback and bug reports captured from a website widget
ProdPad
United Kingdom · Product management tool that ties feedback to ideas and roadmaps
Productlane
Germany · Support inbox with a feature request portal wired to Linear
See all European customer feedback software or compare them directly against Canny on our alternatives page.
Frequently Asked Questions
Yes. The terms of service name CORDNET OU, an Estonian company based in Viimsi, as the contracting party and apply Estonian law.
Yes. The pricing page lists a free plan with one seat and says feedback is included.
Featurebase charges per seat, starting at $29 per seat per month billed yearly on Growth, while Canny charges by tracked users, with Pro at $79 per month billed yearly.