Chattermill
London feedback analysis platform that groups support tickets, reviews and survey text for CX and product teams
Quick Overview
| Company | Chattermill Analytics Limited |
|---|---|
| Category | Customer Feedback Software |
| Headquarters | London, United Kingdom |
| Founded | Not stated |
| EU Presence | Yes - United Kingdom (UK) |
| Data Location | Not stated on the pages checked |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Feedback analysis, Lyra AI agent, integrations, insights engine, API, security trust center |
| Pricing | Pricing on request |
| Best For | Customer experience and product teams that already have large volumes of feedback to analyse |
| Replaces | Medallia, Qualtrics text analytics, Canny |
Detailed Review
Chattermill reads feedback instead of collecting it. Its platform pages describe analysis of customer feedback from many sources and an AI agent called Lyra built for feedback analysis.
The website terms name Chattermill Analytics Limited, a company registered in England and Wales under number 09604448, with its registered office at 68 Hanbury Street, London, and English law applies.
Analysis Rather Than Collection
A voting board asks customers for ideas. Chattermill works on text that already exists, such as support tickets, reviews and survey answers, and groups it by theme so a team can see what drives complaints. It will not give customers a place to vote.
That makes it a second tool next to a board such as Sleekplan or Featurebase, not a replacement.
Security Claims
The security page states SOC 2 Type II certification, ISO 27001 certification and GDPR compliance, and also states CCPA compliance. A trust center is linked from the company menu.
Contract and Price
No prices are shown, and the pricing page we requested returned no readable price list. Expect a quote based on demos with sales.
Limitations to Consider
Chattermill has no public voting portal, no roadmap and no changelog, so it complements a board rather than replacing one. No prices are published, the hosting region is not stated on the pages checked, and the vendor sells to enterprise customer experience teams, which makes it a poor fit for a small product. For collecting requests, see Sleekplan or Featurebase.
Who Should Use Chattermill
Customer experience and insights teams at larger consumer or SaaS companies that have thousands of tickets, reviews or survey comments to analyse and want a UK vendor.
Pros and Cons
Pros
- Analyses existing feedback instead of asking for more
- Lyra AI agent for feedback analysis
- SOC 2 Type II and ISO 27001 stated on its security page
- Company number and address published in the terms
- API documentation available
Cons
- No voting board or roadmap
- No public pricing
- Hosting region not stated on pages checked
- Aimed at enterprise teams
Alternatives to Chattermill
Other European customer feedback software worth comparing before you decide:
Featurebase
Estonia · Feedback board, roadmap and changelog in one helpdesk subscription
Sleekplan
Germany · Munich feedback boards with unlimited tracked users on every plan
Usersnap
Austria · Visual feedback and bug reports captured from a website widget
ProdPad
United Kingdom · Product management tool that ties feedback to ideas and roadmaps
See all European customer feedback software or compare them directly against Medallia on our alternatives page.
Frequently Asked Questions
No. It analyses feedback from sources such as tickets, reviews and surveys. Customers cannot post or vote on ideas in it.
The website terms name Chattermill Analytics Limited, registered in England and Wales under company number 09604448.
No. No prices were found on the pages checked on 23 October 2026, so pricing is on request.