TrustYou
Munich hospitality guest-feedback platform with AI review responses, since 2008
Quick Overview
| Company | TrustYou GmbH |
|---|---|
| Category | Reputation & Review Management |
| Headquarters | Munich, Germany |
| Founded | 2008 |
| EU Presence | EU (Germany) |
| Open Source | No |
| Pricing | Not published on the pricing page; CXP, CDP and AI agent plans are quoted through a demo |
| Free Option | Demo on request; no free tier stated |
| Replaces | ReviewPro, Revinate, Olery |
Detailed Review
TrustYou is operated by TrustYou GmbH at Schmellerstrasse 9 in Munich, registered under HRB 172905 at the Munich commercial register, and has worked in hospitality since 2008.
Its products are CXP for monitoring reviews and responding with AI, CDP for unifying guest data and consent, and an AI agent that answers guests on web chat and WhatsApp. The AI agent extends the platform from a back-office reporting tool into a guest-facing one, which is a different purchase and a different risk profile for a hotel’s data protection officer to assess.
The vendor claims 1.7 million accommodations and 125 countries in its data and speaks of 95% automation in its marketing. A separate TrustYou Classic offer remains on the site.
Its sibling entities TrustYou Inc and TrustYou Pte Ltd have their own terms documents in the United States and Asia. For a data protection review, the useful documents are the GmbH terms and data processing addendum, which the vendor publishes as separate PDFs by entity, and the list of sub-processors behind the AI features.
Prices are not published: the pricing page presents plans by product, CXP, CDP and agents, without figures, and a demo is the way in. For a hotel group that is typical, but a small property cannot compare a number against a published tier.
Which TrustYou entity you sign with depends on your region, so check the contract. It is a strong fit for a group with a central guest-experience team, and a heavy one for an independent hotel that only needs to read and answer reviews on a handful of portals.
What TrustYou does well
- Operating in hospitality since 2008
- Reviews, guest data and AI agents on one platform
- Munich GmbH with HRB number in the imprint
- AI replies across review portals
Where TrustYou falls short
- No published prices
- US and Asian sibling entities with separate terms
- Built for hospitality only
- Breadth is more than a small property needs
Standout feature. A hospitality platform that links review monitoring, guest data and an AI agent under one German GmbH.
Pros and Cons
Pros
- Operating in hospitality since 2008
- Reviews, guest data and AI agents on one platform
- Munich GmbH with HRB number in the imprint
- AI replies across review portals
Cons
- No published prices
- US and Asian sibling entities with separate terms
- Built for hospitality only
- Breadth is more than a small property needs
Alternatives to TrustYou
Frequently Asked Questions
What is TrustYou?
TrustYou is operated by TrustYou GmbH at Schmellerstrasse 9 in Munich, registered under HRB 172905 at the Munich commercial register, and has worked in hospitality since 2008.
Its products are CXP for monitoring reviews and responding with AI, CDP for unifying guest data and consent, and an AI agent that answers guests on web chat and WhatsApp. The AI agent extends the platform from a back-office reporting tool into a guest-facing one, which is a different purchase and a different risk profile for a hotel’s data protection officer to assess.
Where is TrustYou based?
TrustYou operates from Munich, Germany, which places it under EU (Germany).
What does TrustYou cost?
Not published on the pricing page; CXP, CDP and AI agent plans are quoted through a demo. Demo on request; no free tier stated.
Who is TrustYou best for?
Hotel groups that want reviews, guest data and AI messaging in one stack. A hospitality platform that links review monitoring, guest data and an AI agent under one German GmbH.
What are the drawbacks of TrustYou?
No published prices. US and Asian sibling entities with separate terms. Built for hospitality only. Breadth is more than a small property needs.
Is TrustYou a good alternative to ReviewPro?
TrustYou is built as a European alternative to ReviewPro: Munich hospitality guest-feedback platform with AI review responses, since 2008. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does TrustYou compare to other Reputation & Review Management tools?
TrustYou is one of several European Reputation & Review Management tools we cover. It is most often compared with ReviewPro, Revinate, Olery.