Hello Retail
Copenhagen personalization platform for online shops with search, recommendations, content and Klaviyo emails
Quick Overview
| Company | Hello Retail ApS |
|---|---|
| Category | E-commerce Personalization and Product Recommendation Software |
| Headquarters | Copenhagen, Denmark |
| Founded | 2013 |
| EU Presence | Yes - Denmark (EU) |
| Data Location | Not stated on the pages reviewed; ask the vendor |
| Open Source | No |
| GDPR Compliant | Yes |
| Self-Hosting | No |
| Main Features | Search, product recommendations, landing pages, newsletter content, triggered emails, Product Agents for Klaviyo, retail media, API |
| Pricing | Search and Recommendations from EUR 250/month each; Product Agents emails from EUR 99/month for 5,000 emails, billed annually (monthly billing +20%) |
| Best For | Mid-market shops on Shopify, Magento or Centra that want search and recommendations from one Danish vendor |
| Replaces | Dynamic Yield, Nosto, Bloomreach |
Detailed Review
Hello Retail describes itself as an ecommerce personalization platform with AI at the core. Its own about page gives 2013 as the founding year and Copenhagen as headquarters, with Denmark, Sweden, the Netherlands and Italy as primary markets.
The product range on the pricing page runs from search and recommendations to pages, newsletter content, retail media and Product Agents, an email product that works inside an existing Klaviyo setup.
Modules with published euro prices
The pricing page lists Search and Recommendations at EUR 250 per month each as a starting point, and Product Agents at EUR 99 per month for 5,000 emails when billed annually. Monthly billing adds 20 percent, and overage is stated as EUR 50 per 1,000 emails.
That is more open than most vendors in this category, where the price comes after a demo.
Product Agents inside Klaviyo
Product Agents choose content, products and send time for each customer inside the shop's existing Klaviyo infrastructure, using its templates. The vendor offers a 14-day free trial with 500 emails and no card, for Shopify and Klaviyo stores.
Shops that do not use Klaviyo cannot use this module, which narrows the audience.
Company and data handling
The privacy policy names Hello Retail ApS, company registration number 32449743, Nelson Mandelas Alle 12, Copenhagen, with gdpr@helloretail.com as contact. The pages reviewed do not state a hosting region, so ask for the sub-processor list before signing.
Limitations to Consider
The starting prices are per module, so search plus recommendations begins at EUR 500 per month before usage is considered. Product Agents only work with Klaviyo. No data centre location is stated on the pages reviewed. Compared with Nosto or Kameleoon it has no stated experimentation product.
Who Should Use Hello Retail
Online retailers that want a Danish vendor for search, recommendations and personalized email and are comfortable with module-based pricing.
Pros and Cons
Pros
- Euro prices published per module
- Search, recommendations and email under one contract
- Danish company with registration number in its privacy policy
- Free trial for Product Agents without a card
- Public API reference and developer guides
Cons
- Module prices add up quickly
- Product Agents require Klaviyo
- Hosting region not stated on the pages reviewed
- No experimentation product stated
Alternatives to Hello Retail
Other European e-commerce personalization and product recommendation software worth comparing before you decide:
Recombee
Czech Republic · Prague recommendation engine with an API, no-code widgets and a free plan
Clerk.io
Denmark · Copenhagen e-commerce search, recommendations, audiences and email in one platform
Crobox
Netherlands · Amsterdam guided selling and product finders for online shops
Relewise
Denmark · Aarhus personalization engine with semantic search and no lock-in period
See all European e-commerce personalization and product recommendation software or compare them directly against Dynamic Yield on our alternatives page.
Frequently Asked Questions
Yes for several modules. Search and Recommendations start at EUR 250 per month each, and Product Agents start at EUR 99 per month for 5,000 emails billed annually.
Hello Retail ApS, a Danish company with company registration number 32449743 according to its privacy policy, headquartered in Copenhagen.
Only for Product Agents, which trigger inside an existing Klaviyo setup. Search and recommendations are separate modules.