FastViewer
German remote support tool from Matrix42, licensed per session, cloud-hosted or fully on-premises
Quick Overview
| Company | Matrix42 GmbH |
|---|---|
| Category | Remote Desktop Software |
| Headquarters | Frankfurt am Main, Germany |
| EU Presence | EU (Germany) |
| Open Source | No |
| Pricing | Per concurrent session licence (one licence = one active support session, up to 100 agents installed); cloud-hosted or on-premises; quote on request |
| Free Option | Free trial available |
| Replaces | TeamViewer, AnyDesk, GoTo Resolve |
Detailed Review
FastViewer began as an independent German remote-support product before Matrix42, the Frankfurt-based IT service-management vendor, acquired it and folded it into its own portfolio alongside its ticketing and asset-management tools. The tool still does one job well: unattended and attended remote support, licensed by concurrent session rather than by technician headcount or managed device, with native clients for Windows, macOS and mobile devices alongside a browser-based option for ad-hoc sessions that need no installation on the far end at all.
The deployment choice is what separates it from the cloud-only tools in this list. FastViewer runs either as a hosted service or entirely on-premises, which matters for the same reason AnyDesk's on-premises relay does: session metadata never has to leave the customer's own infrastructure. Two-factor authentication, remote PowerShell and CMD access, and clipboard and file transfer round out the technician side.
Matrix42 GmbH is registered in Frankfurt am Main, and markets the product explicitly as European-built and -hosted. Pricing is not published; a quote depends on concurrent session count. For a buyer already comparing AnyDesk's on-premises licence against ISL Online's server licence, FastViewer is a third German option worth the same conversation.
What FastViewer does well
- Cloud-hosted or fully on-premises deployment
- Licensed by concurrent session rather than per device
- Remote PowerShell/CMD access and clipboard/file transfer
- Two-factor authentication included
- Backed by an established German software vendor
Where FastViewer falls short
- Pricing not published, quote-based only
- Smaller remote-support brand than TeamViewer or AnyDesk
- Trial length not stated on the product page
- Folded into a wider Matrix42 portfolio rather than a standalone company
Standout feature. A German on-premises option from an established vendor, priced by session rather than by device.
Pros and Cons
Pros
- Cloud-hosted or fully on-premises deployment
- Licensed by concurrent session rather than per device
- Remote PowerShell/CMD access and clipboard/file transfer
- Two-factor authentication included
- Backed by an established German software vendor
Cons
- Pricing not published, quote-based only
- Smaller remote-support brand than TeamViewer or AnyDesk
- Trial length not stated on the product page
- Folded into a wider Matrix42 portfolio rather than a standalone company
Alternatives to FastViewer
Frequently Asked Questions
What is FastViewer?
FastViewer began as an independent German remote-support product before Matrix42, the Frankfurt-based IT service-management vendor, acquired it and folded it into its own portfolio alongside its ticketing and asset-management tools. The tool still does one job well: unattended and attended remote support, licensed by concurrent session rather than by technician headcount or managed device, with native clients for Windows, macOS and mobile devices alongside a browser-based option for ad-hoc sessions that need no installation on the far end at all.
Where is FastViewer based?
FastViewer operates from Frankfurt am Main, Germany, which places it under EU (Germany).
What does FastViewer cost?
Per concurrent session licence (one licence = one active support session, up to 100 agents installed); cloud-hosted or on-premises; quote on request. Free trial available.
Who is FastViewer best for?
IT teams wanting a German on-premises option. A German on-premises option from an established vendor, priced by session rather than by device.
What are the drawbacks of FastViewer?
Pricing not published, quote-based only. Smaller remote-support brand than TeamViewer or AnyDesk. Trial length not stated on the product page. Folded into a wider Matrix42 portfolio rather than a standalone company.
Is FastViewer a good alternative to TeamViewer?
FastViewer is built as a European alternative to TeamViewer: German remote support tool from Matrix42, licensed per session, cloud-hosted or fully on-premises. It will not be a like-for-like feature match in every respect, so check the review above for where the two genuinely differ before switching.
How does FastViewer compare to other Remote Desktop Software?
FastViewer is one of several European Remote Desktop Software we cover. It is most often compared with TeamViewer, AnyDesk, GoTo Resolve.